Temperature Error Code 14?

[Benjamin Figura]

Does anybody have any experience with this?  We started a large print on Friday afternoon hoping that we would come in to the finished product this morning.  Somewhere around 20% complete (estimate), it ran into a temperature error ("Code 14" listed).  the print is paused and I have the option to continue, but when I do it just goes back to the same error, with not movement of the printhead at all.  I've seen a couple post on the Cubify FB page which both suggest that the the printhead may need replacement.  Does anybody here have any experience with this issue?  Is there anyway to salvage the print?

Thanks

[Peter Gregory]

I've had a few prints abort for several different reasons, but I haven't seen that error before.
I've had power brownouts and filament flow issues.
Each time is asks if I want to resume the print.
Every time I tell it to resume, it tells me it can't and aborts the print.
I've never seen it resume a paused print.
I have a feeling your print is doomed.

[Oscar Freire Bargo]

Ok I had the same problem but the printer paused when the printheads was heating. I just pushed continue and finished the prints without problems. This mensage was for 3 ou 4 times.

[Benjamin Figura]

Well, the response from Cubify was to unplug/replug and update firmware.  Print job was a bust.

[Benjamin Figura]

Just an update, unplugged, replugged, updated firmware, and still get the same error.  Cubify responded on their FB page saying to email their customer support.  I don't think they wanted to tell me I needed a new print head on a public facing page!  So, today I'm filling out the warranty form for a new print head (after only one successful print).

[Peter Gregory]

Hang in there!
Once you get all the kinks out of it, it will work pretty well.
Mine has stabilized and it working reliably now.

[amf]

I had that Temp Error 14 problem once or twice ... it was a connector problem (it's always a connector problem, in my experience).  The cable that comes up from the print jet nozzle gets plugged into the small board mounted on the back of the stepper motor above the print jet.  I had previously unplugged and re-plugged-in that connector and I had accidentally squished a contact inside the Molex housing.  I took some pics of how you can see if the contact got squished, how I fixed it - and posted them to this group (it's a June 30 post under Heated Print Bed for CubeX).

[sam.co...@gmail.com]

I am getting the same error but it is not a matter of connecting wire back. It prints fine but after 5 minutes it stops and gives the error.

[inndes...@gmail.com]

I have problem with this error too.
My print jet didn't heat at all.
Problem solved by replacing the heat protection right to the printjet.

[Rodney Wells]

I don't think salvaging the print is going to be your main concern. the printer Is.

First thing is check to see if the extruder is getting hot. While its trying to heat the extruder touch it and see if its is hot. Don't burn your self just put your hands close to sense the heat.  It could be the thermistors is not detecting the heating process. It could also be the driver MOSFET on the extruder board is not power up the heating coils.

run the heating process again and put a multimeter on the plug pins and see if you get 15 volts. the heating coils are power by the main power supply 

it may pay to check theses things before you send any thing back. Just in case you send the wrong part back. Also you could fix it your self and save all the down time. 

also check the plugs and connectors.      

Also how many extruder's do you have if you have more than one swap the boards over you can also swap the connectors. the machine doesn't know which extruder is what. it only know the connectors address. you can actually plug a light globe into the heating element connector and put a trim 200k ohm trim pot on the thermistor plug and wind it up your self. it will give you the ok to print.   

[francesc...@vivia-indonesia.com]

On Monday, 15 July 2013 09:14:26 UTC-4, Benjamin Figura wrote:
> Does anybody have any experience with this?  We started a large print on Friday afternoon hoping that we would come in to the finished product this morning.  Somewhere around 20% complete (estimate), it ran into a temperature error ("Code 14" listed).  the print is paused and I have the option to continue, but when I do it just goes back to the same error, with not movement of the printhead at all.  I've seen a couple post on the Cubify FB page which both suggest that the the printhead may need replacement.  Does anybody here have any experience with this issue?  Is there anyway to salvage the print?
>
>
> Thanks

Ciao to everybody. I am new on this group but in my office we have a CubeX trio. We got this erro plus error 34, usually when we have temp error we manualy reduce the target temp by 10 C, and it works well.

[Rodney Wells]

In my experience the print is not salvageable.   That is gone.   next thing is the print head broken?   manually heat the hot end and purge the printer.  

looking at the screen while you heat the extruder and check to see what its doing.  Is the temp starting at 25 to 30 c is the hot end getting hot and so on. 

If the Hot end gets to temp and you can manually extrude hot plastic.  nothing broken.  why did it stop?  there can be other reasons, cold air chilling the extruder to fast is one reason most of the time.  

The software that check the temp is very aggressive, it really doesn't give much room for error.        

[nates...@gmail.com]

You do this midprint? Or when you build the print? Is it a manual change, or in the program?

[James Kincaid]

I'll bet if you follow Rodney Wells' instructions you'll have your printer back to normal in no time.  Being that it is a new machine I would say that either the heating element is open circuit because of a thermo related failure within or a lose wiring harness connection was shook lose from the rapid movements of the print head.  I'd say it is 90% probable that it is a loose wiring harness connection, given that it is a new machine, things get loosened up sometimes during shipping.

I know it's crazy to even try it, but just for fun I wondered if it is even possible to restart a print, here's what I came up with.  Using a magnifying glass one would count the layers already printed and then using a g code editor and simulator one would delete the layers already printed along with any of the current layer already printed and then simply add the start up g code and m codes to the header.  From there one would need to physically trick the printer into having a new Z position for home as well as a new Z gap setting based on the top of the unfinished print.  To do that one place a disc magnet on top of the unfinished print when setting up the Z gap and restarting the print, removing the magnet right when the printer started heating up the print jet upon restarting the print.  If everything was done properly and you had the secret powers of the universe on your side you MIGHT be able to have it start printing where it left off.  HAHAHA! :D

 

[Jetguy]

Not gonna work for a restart since the magnet is underneath the print bed and also keep in mind, X Y positioning affect magnetic field strength AKA, not a chance in hell no matter how much you want it to to home anywhere near the required start layer by placing a magnet as you have described. Don't bother testing, trust me, it's not gonna work.

In an ideal world, among other mods is that relocating the Z limit switch system and using an optical or other mechanical switch to bypass the magnetic system is more reliable anyway. Like I said, it seems like a good concept but in reality, magnetic Z limit has waaaaaay tooooo many variables for reliable operation. 

Then if you had an alternate system, then you could create an adjustable trigger based on height and maybe, maybe make it all work.

[James Kincaid]

Place a disc magnet on top of the unfinished print in the same location as the magnet in the build platform, if there was nothing printed in that area a platform would need to be made that was the same height as the unfinished print to place the magnet on.  Once that was done it would home Z near to the top of the unfinished print and then one would set the Z gap to the top of the misprint with a feeler gauge.  The magnet would only need to be in place while homing so that would be during initial homing, prior to setting the Z gap and just before restarting the print.  X and Y are off to the sides and wouldn't need to be dealt with, nor would they be affected enough to worry about.

Yes, a more practical solution would be to have an adjustable Z stop.

Yes, the stock Z stop based on an ordinary magnetic reed switch is not reliable as far as repeatability goes.  A hall effect sensor would be much more repeatable, but I have powerful magnetic fields around my shop so I wouldn't want to use any kind of Z stop based on magnetism.  X and Y I don't care about so much. 

[Francesco Catozzo]

We adjust the temperature manually when warming up. Doing that we don't get that error anymore BUT we cannot print with two colors. Just able to print one color / one material

Thanks & Regards

Francesco Catozzo

Vivia Indonesia
Indonesia: +62 21 29533334

The H Tower

Lantai 19 Unit C

Jl. HR Rasuna Said. Kav.20 Blok X-10

Kel Karet Kuningan Kec Setiabudi - Jakarta Selatan 12940

www.vivia-indonesia.com

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[Rodney Wells]

Have you checked the connections on the printer head?   What is the voltage coming out of your power supply ?  

If you pre heat the extruder and don't get an error and do other wise its only because the extruder is taking to long to heat up.  you are loosing current to drive the heating element.  By an increase in resistance somewhere or by a drop in drive voltage.

One other point.   Is the extruder when heated, heated to the correct temperature.  I have seen the thermistor faulty and not sending correct values to the computer.

The molten plastic could be hotter than stated on the display.  This Is rare but needs to be checked. 

[Joe Kuter]

It's unfortunate that many people who come here looking for solutions never come back after solving their problem to contribute to the knowledge base of the community.

Sucks that everything with Cube is so proprietary that they won't even publish Error Codes.

I have something in my notes (from past Internet searches) regarding this error code.  Apparently all error codes that start with '1" pertain to a problem detected by the temperature sensor.  As stated by others, this could be due to a cable problem or a defective sensor or heating element.  Long shot is erroneous A/D conversion in the PIC. 

The initial post in this thread didn't contain the full error message.  It should have been accompanied by the temperature reading (the machine thought it was seeing) at the time of the error.

[marco.al...@gmail.com]

Hello, Have the same problem with my 2nd gen 3d printer. the extruder nozzle doenst heat up at all. get the temperature error message # 14 with a 10C temp. reading.