sms survey

[Kristedi]

Dear all,
Greeting from Bali Indonesia. 

Work with 8 mobile workers, Last week, we were able to run a series of survey with android tablet. this were a great experience for us as this is our first paperless survey experience.
Our surveys focus on  farmers and cover HH income, animal growth, farms management etc.

From that surveys we got a list of farmers contacts (phone number) .
I am now wondering  if we can use sms-based survey for the next survey.
To test this, i develop a simple survey and use my 6 mobile workers as my respondent . that contain only 1 question which valid responses are a 1(yes) or 2 (no). so the problem are:
1 - I was able to send an sms broadcast message to our mobile workers but failed to send my simple survey to them.
2.- How to bulk register my farmers contacts (phone number) in one go and send the follow up survey via  sms.

Thanks
Tedi 

[Sheel Shah]

Hi Tedi,

Have you had a chance to go through the documentation here? 

https://confluence.dimagi.com/display/commcarepublic/Messaging+-+SMS+in+CommCare

https://confluence.dimagi.com/display/commcarepublic/Messaging+Beginner+Tutorial

We don't have an SMS Gateway in Indonesia, so you may need to setup an Android Telerivet gateway:

https://confluence.dimagi.com/display/commcarepublic/Setup+an+Android+SMS+Gateway

If your mobile workers are not receiving any SMS surveys, you may need to make sure they're verified on CommCareHQ -> once you've setup an Android gateway, you should click on the Mobile Worker on CommCareHQ and then click on Verify

Let me know if you have any trouble with that. 

Thanks,
Sheel

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Sheel Shah

Project Manager | Dimagi

m: +1.781.428.5419 | skype: sheel_shah

[Teddy Kristedi]

Hi Sheel,

Thanks for your reply,

I understand that we should go via telerivet gateway for two way sms comm, but we can use the normal gataway for sms broadcast (one way).However I still curious why I can't verify no via your US incoming SMS phone number (+1 617 575 2704)  I am aware that the this option good for initially verifying the phone number (and not for interactive SMS surveys due to international sms cost).

Thanks for your help.

Tedi.

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[Sheel Shah]

Hi Tedi,

Did you click on the "Verify" on the mobile worker page?  Did you receive a text message asking you to reply with 123? 

Thanks,

Sheel

[Teddy Kristedi]

Hi Sheel

I clicked the "verify" button, receive the notification to reply with 123  - reply to
1. the original
2. US SMS phone number (+1 617 575 2704)

All doesn't work.

Thanks

Tedi

[Teddy Kristedi]

Hi Sheel

I clicked the "verify" button, receive the notification to reply with 123  - reply to

1. the original no (+628...)

2. US SMS phone number (+1 617 575 2704)

All doesn't work.

Thanks

Tedi

[Sheel Shah]

Hi Tedi,

Can you click the Report an Issue button at the bottom of your screen in CommCareHQ and one of our staff can take a look at what is going on.

Please include the phone number that you're trying to verify in the issue details.

Thanks,
Sheel

[Teddy Kristedi]

Hi Sheel

Thanks for your continuous support.

the mobile no that i want to verify:  +6287739569425
I clicked the "report an issue button" and here is my ticket:  (Case 180306) sms survey (ptchcpilot)

Thanks

Teddy