CommCare ODK Crashing

[James Tinkamanyire]

Hi CommCare Users,

We have this error that periodically pops up in the middle of an interview and the mobile workers have to login again and start afresh. It's quite annoying and time wasting. Has anyone encountered this error "Unfortunately, CommCare ODK has stopped" When I try to report a problem from the error pop-up, I am redirected to reporting a bug to Google instead.

Need some help.

Thanks,

James

[Charles Flèche]

Dear James,

First thing to check is if you are running the latest version of CommCare. You
can check it at the bottom of CommCareODK's home screen.

If your version is not 2.21.0 I suggest you update and retry. Does the crash
still occur ?

Regards,

Charles

On Monday, June 22, 2015 11:01:52 PM James Tinkamanyire wrote:
> Hi CommCare Users,
>
> We have this error that periodically pops up in the middle of an interview
> and the mobile workers have to login again and start afresh. It's quite
> annoying and time wasting. Has anyone encountered this error

> *"Unfortunately, CommCare ODK has stopped"* When I try to report a problem

[James Tinkamanyire]

Hey Charles,

We are running CommCare ODK version 2.21.0 and CC version 2.21. The error still appears. Should it be something in Google settings? Because the when I try to report an error from the pop up, I am redirecting to Google's Report a bug form

Thanks,

James

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-----------

James Tinkamanyire | Data Manager

Measuring Early Treatment Adherence - META Project
Global Health Collaborative - MUST - Uganda

P.O. Box 1397, Mbarara.

BSc Computer Engineering
MBARARA UNIVERSITY OF SCIENCE & TECHNOLOGY
P.O. Box 1410, Mbarara, Uganda.

Mobile Tel: +256 (0)702 864 964

Work Tel: +256 776 864 965

Skype: jimmyjaymes1

Alt email: jtinkamanyire@mustresearch.org
Website: www.ghc.org

[Charles Flèche]

A rogue Google settings seems unlikely. What device are you running
CommCareODK on ? What Android version ? Can you consistently recreate the
issue ? It could be an error in your form that is only triggered at run-time
(like a bad string concatenation or something like that).

[James Tinkamanyire]

We are using Nexus 7, Android Version 5.1.1. This error actually happened to all the 5 tablets we were using during our training, at the same time. Weird!

[Charles Flèche]

Does the crash happen at a specific question in your form ?
Have you tried a on a different device (your own smartphone for example) ?

[James Tinkamanyire]

It's not really consistently happening at a specific question or form. It occurs randomly and at different times.

[Charles Flèche]

OK, so your application seems not to be the issue here. Now we need to tie
down the problem to either CommCareODK itself or the device you are using. In
order to do that you should try your app on a different device and see it
still crashes.

[James Tinkamanyire]

OK, great. I just checked my Application settings on HQ and I see that the CC version is set to 2.20. we are running version 2.21.0 on the tablets. So may be I need to change this to v2.21.0 on HQ?

[Charles Flèche]

It worths a try for sure: if the crash vanishes after this change you just
found a bug in CommCare that the dev team would be happy to hear about.

If the crash still persists, let's try on another device.

[James Tinkamanyire]

Cool. Thanks, Charles! Will get you feedback after a while.

[James Tinkamanyire]

Oh, one more question -- do I need to make a New Version after changing this setting?

[Charles Flèche]

I don't think so, but I'm not 100% sure about this one. It probably won't hurt
to make a new version though.

[William Pride]

James,

As Charles suggests, its always helpful to be using the most recent version of CommCare as we often resolve crashes in new builds. However, 2.21 is the most recent currently released version on the Play Store and so is the most recent version available - the version setting on CommCareHQ is more aptly described as "the minimum version to require to run this CommCare application" so changing this won't cause you to update version on its own.

If you continue to see the crash, please click the "Report and Issue" button that Android prompts you with, then enter something useful like your name in the dialog box. Then, please report a bug to us directly and indicate that you've submitted a crash report via Android and we can take a look. Its also very helpful if you can provide steps that consistently replicate the bug.

Thanks,

Will

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