Error Restoring User to phone

[Valentine Nyamwaro]

Hi

Am experiencing an application error when trying to restore user to phone on a java enabled phone, this has been happening for a month now, the issues starts wen it reaches the point of downloading resources from server, it downloads some of the resources and in the process pop the application errr msg, if press i ok and quite then restart the application, it shall have restored the user already and working correctly now.

Any help on why i could be experiencing this error, since have experienced this on not just one phone but over 10 phones that i was trying to restore the same application to them.

Thanks

Valentine.

[Sheel Shah]

Hi Valentine,

Does the application work correctly if you start it again and is all the data restored?

If so, the error may just be an Out of Memory error on the phone.  Is that what the application error states?

If the application isn't working correctly, can you please use the Report an Issue button in CommCareHQ and we can take a look at what is going on.  Please include details on the phone model you're using and which application you are using.

Thanks!
Sheel

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[Valentine Nyamwaro]

Hi Sheel, we recently updated the application and we have been reinstalling the new app on the users phones, the new application is working correctly, but the previous data they had entered is not restored. the error we are getting during restoration is out of memory error, and we are using nokia asha phone of model 205. What could be the issue on this, as i tried reinstalling the same app on an android enabled phone and for it it does restore the previous user data. 

Any help on this, would be appreciated.

Thanks

Valentine

[Clayton Sims]

Valentine,

Does the phone you are using have an SD card inserted? CommCare requires a physical location to be able to write to for large restores in order to cache the data it is going to restore before processing it, and the fallback can be buggy memorywise if there is very limited heap space on the device.

-Clayton

[Valentine Nyamwaro]

Hi Clay

yes, the phone do have a 2GB SD Card, the application is loaded to the phone memory and the sd card is loaded with the multimedia files, which is a folder consisting of images and is occupies a memory space of 2.96Mbs.

Val.

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[Clayton Sims]

Are you using any large (data-wise) elements in your restore data like a particularly large Lookup Table?

Can you file a bug report for the issue using the instructions on our wiki here: https://confluence.dimagi.com/display/commcarepublic/Bug+Reports ?

-Clayton

[Emeka Chukwu]

Thank you Clayton,

We are using fixtures for village selection.

-Emeka-

-Emeka-