Unable to access data on Commcare HQ

[Natasha Lelijveld]

Hi,

Im trying to check data which has been entered using the "Case List" function on CommcareHQ. I do this weekly. However today it is telling me that "No data available to display" for ANY id number which I type in - even cases which displayed fine last week...... is there an issue with the server?!

I hope my data has not all "gone"... slightly unnerving!

Thanks

Natasha

[Simon Kelly]

Hi Natasha

It is very unlikely that your data is 'gone' and more likely that there is just an issue with that report. Please could you report an issue from CommCare so that we can get the necessary information about which project you are on. You can use the 'Report an Issue' button at the bottom right of the CommCare HQ page.

Thanks

Simon

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Simon Kelly

Senior Engineer | Dimagi South Africa

[Natasha Lelijveld]

Hi Simon,

OK, I have reported it.

It seems that my cases and forms ARE visible in the "Submit History" tab. Its only the "Case List" search which is always say "no data available".....

Thanks

Natasha

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Natasha Lelijveld

[Jon Emord]

Hi Natasha,

We have identified the issue and fixed it.

Your cases should now be visible in the case list.

Thank you,

Jon

[Natasha Lelijveld]

Thanks for the help - its now working.

Natasha