can not receive SMSs

[Ralph kawatira]

i am based in Malawi i am using AIRTEL as my mobile network but so far i can not receive any sms from commcare. That is sending an application to my phone veryfying a number and also the sms module in commcare. i tried sending the START message but nothing still.

[Giovanni Capalbo]

Hi Ralph,

Are you entering the phone number for the users you're sending to in international format (in Malawi, it must start with country code 265)?

Thanks,

Giovanni

On Thu, Jun 6, 2013 at 11:55 AM, Ralph kawatira <rkf...@gmail.com> wrote:

i am based in Malawi i am using AIRTEL as my mobile network but so far i can not receive any sms from commcare. That is sending an application to my phone veryfying a number and also the sms module in commcare. i tried sending the START message but nothing still.

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[rkf...@gmail.com]

Yes I am am entering the numbers with a +265

Sent from my BlackBerry® smartphone provided by Airtel Malawi.

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From: Giovanni Capalbo <gcap...@dimagi.com>

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Date: Thu, 6 Jun 2013 14:51:13 -0400

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Subject: Re: can not receive SMSs

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[Giovanni Capalbo]

Ok - thanks for confirming.  It could be that connectivity does not exist or is being blocked by your mobile network from our default SMS gateway.  If you could use the "Report an Issue" button in CommCareHQ and be sure to include the name of the user whose sms connectivity is not working, we'll take a look and get back to you.

Thanks,

Giovanni

[rkf...@gmail.com]

I will do that but all users I created are all in one network so I will just report on one user. Thanks for the help.

Sent from my BlackBerry® smartphone provided by Airtel Malawi.

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From: Giovanni Capalbo <gcap...@dimagi.com>

Sender: commcar...@googlegroups.com

Date: Thu, 6 Jun 2013 14:57:44 -0400