Sending Automated messages to Community Health Workers

[Sandra Dindi]

Hello,

I would like to send an automatic messages to Community Health Workers as soon as they send  data into the site, as an assurance that that their data has been received and they are on the right track.How can i set this up on the site? 

Sandra

[Giovanni Capalbo]

Hi Sandra,

Could you describe the use case in a bit more detail?  For example, are you looking to send a confirmation SMS to the user every time they create a case?

Thanks,

Giovanni

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[Sandra Dindi]

Giovanni,

Exactly.And also every time they submit a form.In my project a case is a person,so many forms can be submitted for one case depending on the frequency of followup by the Community Health worker.

I would like the System to automatically send them SMS each time they submit a form.

Thanks!

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[Clayton Sims]

Sandra,

The application currently provides feedback about whether their forms have been submitted to the server. In our experience receiving an abundance of text messages is not the most effective feedback that users can receive of their progress, since it clogs up the phone's text message management system.

Have you considered using automated messages in somewhat the opposite way? Our research has shown that the most effective strategy for text message communication is to send reminders for workers about cases that haven't received a followup in a while to remind them to either perform a visit or report a reason for not visiting, which can be helpful centrally. It also lets the user use the normal, passive mechanisms to know when things are going well, and only receive active, directed mechanisms to notify them when something is amiss.

Regards,

-Clayton

[Sandra Dindi]

Makes sense,Thanks Clayton.