BBB not loading - errors loading BBB

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Annaliza Marks

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Oct 29, 2015, 12:05:04 PM10/29/15
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Hello!

I am trying to do a new install for BBB.  When I do sudo bbb-conf --check, I get a few errors that I can't figure out how to fix even though I have searched through the forums.  When I try to log into bbb through Blackboard, I get the option to join a meeting, but get this error when I click "join meeting": 

XML Parsing Error: junk after document element
Location: http://thunderbolt.glenville.edu/bigbluebutton/api/join?fullName=Instructional+Technology+Annaliza++Marks&meetingID=ef50917521e879697ff4bd0dcb932ad0a80e70a6&password=43ace7f0e6a052eedd5dcbf540efb7d191ebf9ad&createTime=1446134384768&userID=c9cd547d07744a799c36fec811072e2d&webVoiceConf=&checksum=eade8b09a08b634aadf0c93cc6578117fb1f1873

Line Number 1, Column 153:<response><returncode>FAILED</returncode><errors><error key='noConfigFound' message='We could not find a config for this request.'/></errors></response><!DOCTYPE html>
--------------------------------------------------------------------------------------------------------------------------------------------------------^

When I do a bbb-conf --check, I get this (I do not understand the error at the end...unable to reach default presentation.  I've loaded a "default.pdf" into the correct folder, and I can go to it if I type the actual address in my browser; https://thunderbolt.glenville.edu/default.pdf).  The issues concerning me are in red:

sudo bbb-conf --check
BigBlueButton Server 0.9.1 (420)
                    Kernel version: 3.13.0-66-generic
                      Distribution: Ubuntu 14.04.3 LTS (64-bit)
                            Memory: 5962 MB

/var/www/bigbluebutton/client/conf/config.xml (bbb-client)
                Port test (tunnel): thunderbolt.glenville.edu
                              Red5: thunderbolt.glenville.edu
              useWebrtcIfAvailable: true

/opt/freeswitch/conf/sip_profiles/external.xml (FreeSWITCH)
                    websocket port: 5066
                    WebRTC enabled: true

/etc/nginx/sites-available/bigbluebutton (nginx)
                       server name: thunderbolt.glenville.edu
                              port: 80
443 ssl
                    bbb-client dir: /var/www/bigbluebutton

/var/lib/tomcat7/webapps/bigbluebutton/WEB-INF/classes/bigbluebutton.properties (bbb-web)
                      bbb-web host: thunderbolt.glenville.edu

/var/lib/tomcat7/webapps/demo/bbb_api_conf.jsp (API demos)
                           api url: thunderbolt.glenville.edu

/var/lib/tomcat7/webapps/lti/WEB-INF/classes/lti.properties (LTI integration)
                           api url: thunderbolt.glenville.edu

/var/www/bigbluebutton/check/conf/config.xml (client check)
                      client check: thunderbolt.glenville.edu

/usr/share/red5/webapps/bigbluebutton/WEB-INF/red5-web.xml (red5)
                  voice conference: FreeSWITCH
                     capture video: true
                   capture desktop: true

/usr/local/bigbluebutton/core/scripts/bigbluebutton.yml (record and playback)
                     playback host: thunderbolt.glenville.edu


** Potential problems described below **
# Warning: API URL IPs do not match host:
#
#                                IP from ifconfig: 10.102.2.27
#  /var/lib/tomcat7/webapps/demo/bbb_api_conf.jsp: thunderbolt.glenville.edu

# Warning: The API demos are installed and accessible from:
#
#    http://thunderbolt.glenville.edu/
#
# These API demos allow anyone to access your server without authentication
# to create/manage meetings and recordings. They are for testing purposes only.
# If you are running a production system, remove them by running:
#
#    sudo apt-get purge bbb-demo

# Warning: The client self check is installed and accessible from:
#
#    http://thunderbolt.glenville.edu/check
#

# Warning: The IMS Learning Tools Integration (LTI) is accessible from:
#
#    http://thunderbolt.glenville.edu/lti/tool
#
# To get the access parameters for LTI, run the command
#
#    bbb-conf --lti

# Error: Unable to reach default URL for presentation:
#
#    https://thunderbolt.glenville.edu/default.pdf
#
# Check value for beans.presentationService.defaultUploadedPresentation in
#   /var/lib/tomcat7/webapps/bigbluebutton/WEB-INF/classes/bigbluebutton.properties

Thank you in advance for your help.  I've spent three days trying to figure this out.  Any help would be very much appreciated!

Chad Pilkey

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Oct 29, 2015, 1:24:12 PM10/29/15
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The problems are caused because you are using a self-signed certificate. If you go to https://thunderbolt.glenville.edu/ in your browser you should see a warning about the SSL certificate being self-signed. The problem is that internal BBB components try and download various components (default.pdf, config.xml) and webserver performs the same checks on the validity of your certificate and the checks fail. If you use a valid certificate the issue will resolve itself.

Mohammad

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Oct 29, 2015, 1:27:56 PM10/29/15
to BigBlueButton-Setup
Hi,

We're having the same exact problem at https://ilms.qibla.com and we're using a proper issued certificate.

Annaliza Marks

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Oct 29, 2015, 3:23:53 PM10/29/15
to BigBlueButton-Setup
Oh my.  I thought self-certificate would work!  We'll purchase a license and see if that fixes it.  I sincerely hope it   Thank you for the response.

On Thursday, October 29, 2015 at 12:05:04 PM UTC-4, Annaliza Marks wrote:

Houria Zidane

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Dec 7, 2015, 3:52:09 AM12/7/15
to BigBlueButton-Setup
Hello,

We 're having the same problem after we configure the https (we use a wildcard certificate). The session meeting is created but it's impossible to join it. We get the error message :

Line Number 1, Column 153:<response><returncode>FAILED</returncode><errors><error key='noConfigFound' message='We could not find a config for this request.'/></errors></response><!DOCTYPE html>

When I modify /var/lib/tomcat7/webapps/bigbluebutton/WEB-INF/classes/bigbluebutton.properties with http and not https for beans.presentationService.defaultUploadedPresentation to resolve the problem Error: Unable to reach default URL for presentation:, then we can join the session meeting, but the loading is blocked to 0% and we find a 404 error message for crossdomain.xml.

Can you help me to fix it ?

Thank you in advance for your help.

PS: Sorry if my english is not good

Gesine Relvar

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Jan 1, 2016, 4:36:50 PM1/1/16
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I do have a similar issue with a CA-signed certificate:

XML Parsing Error: junk after document element
Line Number 1, Column 153:<response><returncode>FAILED</returncode><errors><error key='noConfigFound' message='We could not find a config for this request.'/></errors></response><!DOCTYPE html>

it looks like there is a XML error in some file. Any help is very appreciated.

Andreas Mls

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Jan 12, 2016, 5:56:26 AM1/12/16
to BigBlueButton-Setup
I get the same error too
Line Number 1, Column 153:<response><returncode>FAILED</returncode><errors><error key='noConfigFound' message='We could not find a config for this request.'/></errors></
response><!DOCTYPE html>

Any solution to this error?
Thank you in advance

Fred Dixon

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Jan 12, 2016, 8:28:12 AM1/12/16
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Hi Andreas,

Try running your client using Chrome's (or FireFox's) developer tools and watch the network traffic.  You should see a request for the configxml, such as

  

When you have it, try it loading it in the browser by itself -- does it reproduce the error?

Regards,... Fred


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Andreas Mls

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Jan 15, 2016, 4:32:00 PM1/15/16
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Thank you Fred gfor your help i will try it and i will let you know if there is still an error
Andreas
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Fred Dixon

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Jan 15, 2016, 6:18:52 PM1/15/16
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Hi Andrews, Gesine, Annaliza, and Mohammad,

We've just updated BigBlueButton 1.0-beta with better support for configurations with SSL.  This may help resolve some of the configuration issues your running into.   Can you try upgrading your BigBlueButton 0.9.x/1.0-beta server to the latest 1.0-beta and let us know if, after the upgrade, you still have issues. 

See
Regards,... Fred
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