HTML5 Install: failed to start kurento media server - RTMP sip app & RTMPT Sip app connection failed

[Paul Belcher]

Hi:

I recently installed the HTML Client to allow participants to log into existing conferences from phones & tables.  I got the follow error when I restarted BBB(1).  when I issued the bbb-conf --check I received the following (2).

1) failed to start kurento-media-server (kurento-media-server: inactive)

2) RTMP sip app & RTMPT Sip app connection failed

I followed the documentation that you provided: http://docs.bigbluebutton.org/2.0/20install.html#upgrade-to-latest-build-of-bigbluebuttton-20

I am not running this server behind a NAT, it is outwardly facing the internet.

I would appreciate any suggestions you may have,

Thank you,

Paul

[Fred Dixon]

Hi Paul,

Have you made any custom modifications to BigBlueButton?  If not, you could use the bbb-install.sh script to automate the installation of the HTML5 client, see

    https://github.com/bigbluebutton/bbb-install#install-latest-build-of-html5-client

If not, can you post the contents of

  sudo bbb-conf --check

Regards,... Fred

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[Paul Belcher]

Hi Fred,

I am willing to try the install script but I am concerned that I may loose my SSL configuration, etc. (looking at the readme file on the script).

Here is my bbb-conf --check output:

BigBlueButton Server 2.0.0-beta (1358)

                    Kernel version: 4.4.0-128-generic

                      Distribution: Ubuntu 16.04.4 LTS (64-bit)

                            Memory: 10238 MB

/var/www/bigbluebutton/client/conf/config.xml (bbb-client)

  Port test (tunnel): rtmp://My Server

                              red5: My Server

              useWebrtcIfAvailable: true

/opt/freeswitch/etc/freeswitch/sip_profiles/external.xml (FreeSWITCH)

                         websocket: :7443

                    WebRTC enabled: true

/etc/nginx/sites-available/bigbluebutton (nginx)

                       server name: My Server

                              port: 80, [::]:80

                              port: 443 ssl

                    bbb-client dir: /var/www/bigbluebutton

/var/lib/tomcat7/webapps/bigbluebutton/WEB-INF/classes/bigbluebutton.properties (bbb-web)

                      bbb-web host: MyServer

/var/www/bigbluebutton/check/conf/config.xml (client check)

                      client check: MyServer

/usr/share/red5/webapps/bigbluebutton/WEB-INF/red5-web.xml (red5)

                  voice conference: FreeSWITCH

/usr/local/bigbluebutton/core/scripts/bigbluebutton.yml (record and playback)

                     playback host: My Server

/usr/local/bigbluebutton/bbb-webrtc-sfu/config/default.yml (Kurento)

                        kurentoUrl: ws://My Server:8888/kurento

                         kurentoIp: Public IP

                    localIpAddress: Public IP

               recordScreenSharing: true

                     recordWebcams: true

** Potential problems described below **

# Warning: The client self check is installed and accessible from:

#

#    https://My Server/check

#

# Error: Detected some processes have not started correctly

#

#   kurento-media-server: inactive

#

Regards,

Paul

[Pccom Frank]

I just got the same problem as you. But I followed here some thread to fix it. Then I found the newest document had covered these issues. Mainly it's to delete some old files.

[Paul Belcher]

Can you elaborate on the direction you went to resolve your issue and what you meant by "delete some old files"?

Thanks for the help,

Paul

[Jibon Costa]

Hi,

You can follow this: http://docs.bigbluebutton.org/html/html5-install.html#manual-upgrade

sudo apt-get purge kurento-media-server*

[Pccom Frank]

i will make a fresh new 16.04 and try out the installation script. My current one works. But I don't know how it is working.

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[Paul Belcher]

Hi Jibon,

After I purged the kurento-media-server and followed your link "Manual Upgrade" only, everything installed properly, and now from my android device, I can share my webcame but from my computer's flash client logged into the same meeting I can not see the webcam share from my Android device and vice versa.  When I do the following command:  https://my-server.com/check/: I get the following errors in red.

RTMP sip app & RTMPT Sip app connection failed

Any suggestions?,

Paul

On Saturday, June 16, 2018 at 9:35:00 AM UTC-4, Paul Belcher wrote:

[Paulo R. Lanzarin]

Hey Paul,

HTML5 and flash webcams do not interoperate at the moment. So in the HTML5 client you'll only be able to see webcams coming from HTML5, and in the flash client the ones coming from flash.

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[Paul Belcher]

Fair enough....  I will see how it work from Android for now.  Thanks for your help!

On Saturday, June 16, 2018 at 9:35:00 AM UTC-4, Paul Belcher wrote: