DL:SUCCESS,UL:FAILED:["Row 7: Invalid characters in the file. Only UTF-8 encoded characters are supported."]

[Jonatan Arroyo]

What does it mean? It is uploading the information properly? How can I correct this? everyday is giving me the same error. 

Please advise. 

Thanks

[Mikael Thuneberg]

We reprocessed them now and no longer received the error. We will change our system so that in the future, it automatically retries when seeing that error.

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[Jonatan Arroyo]

Hello Mikael Thuneberg, I still have a big issue:

I am seeing that the adDestinationUrl is not importing properly and this is the most critical point of import. I go to facebook ads and see that all the ads have the proper utm introduced. 

I attach the excel with these 3 examples of ads that are properly tagged in facebook ads but not imported properly with the correct addestinationurl. 

Please, let me know asap why this might be caused. 

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Jonatan Arroyo

C. Compte Borrell 235
Tel: +34 606 044 200
Email: jon...@ustudiogroup.com

[Jonatan Arroyo]

Hello Mikael:

You fixed this issue but I go to supermetrics and I see this:

I cannot download the latest data. 

I also go to analytics and I see this:

The error in analytics is the following:

Fila 11: el archivo contiene caracteres no válidos. Solo se admiten caracteres con codificación UTF-8.

2016-08-05 10:17 GMT+02:00 Mikael Thuneberg <mikael.t...@supermetrics.com>:

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[Mikael Thuneberg]

The cause for the valid uploads is that you are using the percetn sign (%) in an invalid way in the utm parameters. For example: utm_content=DR-ALL-ALL-lal10%ADc-SP-ADC-AUTOM. You can't use percent signs in URLs like that, as they have a special meaning in HTML. Anyway, we have now put in place workaround that will handle the situation even in cases like this where the URLs are invalid.

On 8 August 2016 at 11:29, Jonatan Arroyo <jon...@ustudiogroup.com> wrote:

Hello Mikael:

You fixed this issue but I go to supermetrics and I see this:

I cannot download the latest data. 

I also go to analytics and I see this:

The error in analytics is the following:

Fila 11: el archivo contiene caracteres no válidos. Solo se admiten caracteres con codificación UTF-8.

2016-08-05 10:17 GMT+02:00 Mikael Thuneberg <mikael.thuneberg@supermetrics.com>:

We reprocessed them now and no longer received the error. We will change our system so that in the future, it automatically retries when seeing that error.

On 5 August 2016 at 10:18, Jonatan Arroyo <jon...@ustudiogroup.com> wrote:

What does it mean? It is uploading the information properly? How can I correct this? everyday is giving me the same error. 

Please advise. 

Thanks

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Jonatan Arroyo

C. Compte Borrell 235
Tel: +34 606 044 200

Email: jonatan@ustudiogroup.com

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