JIRA Project Tab Panels not loading in Service Desk Project

[Sanjeev Pande]

Hi,

I have a Project Tab Panel in my addon which is successfully loading in JIRA Software and JIRA Business Projects. 

But in Service Desk project it is not being loaded and giving following error in developer console:

[Eero Tapio Kaukonen]

Hi Sanjeev,

Project tab panels have been deprecated in JIRA7, see https://developer.atlassian.com/display/JIRADEV/JIRA+7.0+-+General+changes#JIRA7.0-Generalchanges-deprecatedprojecttabpanels. We have not yet updated our Connect documentation to include that fact, sorry about the confusion.

However, they should still work (even though writing any new addons that use them might not be a good idea). I'm assuming you're using a JIRA Cloud instance to develop your addon. If that's the case, could you please go to "support.atlassian.com" and create an issue (with your current SEN), I'd like to get your permission to take a look at your cloud instance.

Best Regards,

Eero 

[Sanjeev Pande]

I have also configured a webitem for the same which does not load in service desk project.

{

    "url": "/projects/{project.key}?...",

    "key": "dummy-key",

    "context": "product",

    "location": "dummy-topnav-section/topnav-section",

    "name": { 

        "value": "Dummy"

    }

}

The observation I had is, the url's with /projects specified in my addon descriptor do not load in service desk.

However, JIRA's url having /projects works. (like, /projects/BUG/queues, /projects/BUG/customers, /projects/BUG/welcome-guide).

And from the error seen in the developer console it seems that it is not able to load the dependencies. While debugging I found that the initiator of the error is:

require("servicedesk/jQuery"),require("servicedesk/internal/project/sidebar/overrides"),require("servicedesk/internal/project/sidebar/sidebar-content-installer").

Note: This issue was seen only in the production instance. It works fine in the local instance.

Thanks.

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[Eero Tapio Kaukonen]

Hi Sanjeev,

If you have installed your addon on a cloud instance, could you just send me the descriptor URL? It's easier for me to just install it on my own cloud instance and  take a look. If you don't want to share it with the google group, you can always just send it to ekaukonen<nospam>@atlassian.com. (remove the <nospam>).

Cheers,

Eero

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[Eero Tapio Kaukonen]

Hi Sanjeev,

I've confirmed this is an issue with the current production version. I've opened https://ecosystem.atlassian.net/browse/ACJIRA-732 and we are investigating the issue with the JIRA Service desk team. Please follow the ticket for any updates.

Best regards,

Eero

[Sanjeev Pande]

Thanks for the help Eero.