unable to register devices to freeswitch, fresh install

[Andy Lauppe]

I've read back through several posts on this topic and am unable to find a solution in them. I've created a freeswitch sip device called "thisisatest". When it tries to register, I get this in FreeSwitch:

2014-02-19 14:29:11.735881 [WARNING] sofia_reg.c:1634 SIP auth challenge (REGISTER) on sofia profile 'default' for [thisi...@myserver.fqdn] from ip my_client_ip

2014-02-19 14:29:11.955903 [WARNING] sofia_reg.c:2695 Can't find user [thisi...@myserver.fqdn] from my_client_ip

You must define a domain called 'myserver.fqdn' in your directory and add a user with the id="thisisatest" attribute

and you must configure your device to use the proper domain in it's authentication credentials.

2014-02-19 14:29:11.955903 [WARNING] sofia_reg.c:1579 SIP auth failure (REGISTER) on sofia profile 'default' for [thisi...@myserver.fqdn] from ip my_client_ip

I've enabled debugging - here is what I see in the apache logs.

==> /var/log/httpd/error_log <==

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] hostname ASTPP

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] section directory

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] tag_name domain

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] key_name name

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] key_value myserver.fqdn

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] Event-Name REQUEST_PARAMS

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] Core-UUID ce759450-9971-11e3-a386-af5857f5d182

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] FreeSWITCH-Hostname myserver.fqdn

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] FreeSWITCH-Switchname ASTPP

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] FreeSWITCH-IPv4 myserver.private/lan.ip

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] FreeSWITCH-IPv6 ::1

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] Event-Date-Local 2014-02-19 14:29:11

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] Event-Date-GMT Wed, 19 Feb 2014 14:29:11 GMT

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] Event-Date-Timestamp 1392820151775865

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] Event-Calling-File sofia_reg.c

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] Event-Calling-Function sofia_reg_parse_auth

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] Event-Calling-Line-Number 2610

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] Event-Sequence 410

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] action sip_auth

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] sip_profile default

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] sip_user_agent PolycomSoundPointIP-SPIP_450-UA/3.3.2.0413

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] sip_auth_username thisisatest

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] sip_auth_realm myserver.fqdn

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] sip_auth_nonce 33501e18-9972-11e3-a399-af5857f5d182

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] sip_auth_uri sip:myserver.fqdn

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] sip_contact_user thisisatest

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] sip_contact_host my_client_ip

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] sip_to_user thisisatest

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] sip_to_host myserver.fqdn

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] sip_via_protocol udp

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] sip_from_user thisisatest

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] sip_from_host myserver.fqdn

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] sip_call_id ec306e3a-5dbfb383-f362b6e0@sip_device's_private_lan_ip

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] sip_request_host myserver.fqdn

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] sip_auth_qop auth

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] sip_auth_cnonce oyFE2qpFUGjnPcj

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] sip_auth_nc 00000001

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] sip_auth_response bb08ea06414bc118f0f0625a98ba4896

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] sip_auth_method REGISTER

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] key id

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] user thisisatest

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] domain myserver.fqdn

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] ip my_client_ip

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] COUNT: 0

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] TOTAL USERS: 0 

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] Content-Type: text/plain; charset=ISO-8859-1\r

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] \r

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] <?xml version="1.0" encoding="UTF-8" standalone="no"?>

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] <document type="freeswitch/xml">

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] <section name="result">

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] <result status="not found" /></section>

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] </document>

[Wed Feb 19 14:29:11 2014] [error] [client 127.0.1.1] 

==> /var/log/httpd/access_log <==

127.0.1.1 - - [19/Feb/2014:14:29:11 +0000] "POST /cgi-bin/astpp/astpp-fs-xml.cgi HTTP/1.1" 200 164 "-" "freeswitch-xml/1.0"

Any ideas? I'd love to get past this hurdle and get into the fun stuff!

Andy

[Jack7]

Hi Andy,

With my limited knowledge I'll try help you if I can.

Please give me as much details as possible e.g.

- You using one Interface/IP range?

- Take me through the steps of how you set up everything.

- What are you trying to register exactly?

[Andy Lauppe]

Thanks Jack!

I am using one Interface/IP on the AstPP system - it is an amazon ec2 instance. I've configured ext-rtp-ip and ext-sip-ip and FreeSwitch seems to be happy - the sip packets look healthy, etc.

It is a stock, fresh install from the latest install script, in CentOS 6.5. I setup the SIP Profile for the one ip/interface on the system, then created one user. I created one SIP Device for that user, defining the username and password for the device.

The device is a Polycom IP 450, and it appears to properly attempt registration, but FreeSwitch rejects the registration, according to the logs above.

What more information can I provide?

Andy

[sci3ntia .]

Just to be sure, you created a customer, the under the customer added a sip device, then you added the IP of your phone under the "IP Map" area.

Is the phone pointing at the fqdn or IP ?

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[Andy Lauppe]

I had not actually added the IP address of the phone under IP Map, but now that I have, I'm getting all the same errors.

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[sci3ntia .]

Are you using fqdn to register or IP of the server? If fqdn, use IP instead.

Also did you create a new SIP profile or use the default one and what changes did you make?

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[Andy Lauppe]

I've switched the phone from using the fqdn to IP address and get the same error, except it complains that the IP is not in the directory, instead of the fqdn.

I used the default one - should I create a new one?

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[Andy Lauppe]

FYI - I've created a new profile caled "ec2", and am having the same problem. The error is only slightly changed (also, I enabled SIP Trace on this profile so there is more information.)

2014-02-19 20:32:28.455876 [WARNING] sofia_reg.c:2695 Can't find user [thisisatest@server_ip] from phone_ip

You must define a domain called 'server_ip' in your directory and add a user with the id="thisisatest" attribute

and you must configure your device to use the proper domain in it's authentication credentials.

send 437 bytes to udp/[client_ip]:5060 at 20:32:58.459402:

   ------------------------------------------------------------------------

   SIP/2.0 403 Forbidden

   Via: SIP/2.0/UDP client_ip:5060;branch=z9hG4bK849b1bdaFB64192F

   From: "thisisatest" <sip:thisisatest@server_ip>;tag=18A69FA2-A641D057

   To: <sip:thisisatest@server_ip>;tag=QyHgK21X1r1Fj

   Call-ID: 81116563-db7d01e4-e488ab31@phone_private_lan_ip

   CSeq: 2 REGISTER

   User-Agent: ASTPP

   Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, MESSAGE, INFO, UPDATE, REGISTER, NOTIFY

   Supported: path, replaces

   Content-Length: 0

   

   ------------------------------------------------------------------------

2014-02-19 20:32:58.457730 [WARNING] sofia_reg.c:1579 SIP auth failure (REGISTER) on sofia profile 'ec2' for [thisisatest@server_ip] from ip client_ip 

On Wednesday, February 19, 2014 3:25:28 PM UTC-5, Jack7 wrote:

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[sci3ntia .]

I have such a butchered config, trying to remember what I did for the clean install.

Default sip profile should be fine, did you change the sip-IP and rtp-IP ?

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[Andy Lauppe]

I did change the sip-IP and rtp-IP, and I also defined ext-sip-ip and ext-rtp-ip in FreeSwitch (the NAT auto detect wasn't working, that I could tell.)

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[sci3ntia .]

I think Samir would look at this in the morning and know right a way what's wrong.

I def didn't have to do that, in fact if all went well with the script install very little was needed to change as far as I could remember. 

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[sci3ntia .]

I'm not using NAT anywhere in my environment though.

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[Juned Khan]

Hi Andy,

Can you try by reloading mod_xml_curl and mod_sofia ?

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[Andy Lauppe]

I've restarted fs several times, but sure - just reloaded mod_xml_curl and mod_sofia. The phone is booting up now - 

survey says: same error - "You must define a domain called 'server_ip' in your directory and add a user with the id="thisisatest" attribute and you must configure your device to use the proper domain in it's authentication credentials."

2014-02-20 05:30:16.035868 [WARNING] sofia_reg.c:1579 SIP auth failure (REGISTER) on sofia profile 'ec2' for [thisisatest@server_ip] from ip client_ip

On Thursday, February 20, 2014 12:07:23 AM UTC-5, Juned Khan wrote:

Hi Andy,

Can you try by reloading mod_xml_curl and mod_sofia ?

On Thu, Feb 20, 2014 at 2:20 AM, sci3ntia . <jack7...@gmail.com> wrote:

I'm not using NAT anywhere in my environment though.

On Wednesday, February 19, 2014, sci3ntia . <jack7...@gmail.com> wrote:

I think Samir would look at this in the morning and know right a way what's wrong.

I def didn't have to do that, in fact if all went well with the script install very little was needed to change as far as I could remember. 

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[Andy Lauppe]

Sure wish anyone could help me with this. I just don't have enough experience with FreeSwitch. Is it failing to recognize connections to it's ext-sip-ip and ext-rtp-ip as to a relevant domain? I suppose I should try it on a system with the proper IP assigned directly to the interface.

No ideas?

[Samir Doshi]

Please send output of sofia status.

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[Quinten Rowland]

Hi

I also have the same problem.

2014-03-03 10:09:24.133065 [WARNING] sofia_reg.c:2703 Can't find user [Pe...@197.155.105.109] from 196.25.95.230

You must define a domain called '197.155.105.109' in your directory and add a user with the id="PeetP" attribute

Regards

Quinten 

 

[Andy Lauppe]

I've decided to stop fighting with FreeSwitch behind NAT and am re-installing on a VPS with a public IP. I won't be working on this issue anymore.