ReportUtilities.DownloadClientReport throws ReportsException with empty Errors array

[Peter Kingswell]

Hi,

for a particular account (can supply details) a Google.Api.Ads.AdWords.Util.Reports.ReportsException is thrown and as usual it says "Report download errors occurred, see errors field for more details.".  The problem is that ReportsException.Errors is an empty array and hence not terribly useful for determining the problem.

I tried peeking around the exception's privates but couldn't see any clues.

Anyone else see this?

Cheers, Peter

[Ray Tsang (AdWords API Team)]

Peter,

Please send me the request/response log and the application error log by using the reply to author feature.

Thanks,

Ray

[Ray Tsang (AdWords API Team)]

Peter,

Please refer to this documentation:

https://github.com/googleads/googleads-adwords-dotnet-lib/wiki/How-to-capture-SOAP-messages#option-2-use-fiddler

You may also want to make sure gzip is disabled so that the captured text is readable.

Secondly - are you using selectors or AWQL?  Is the error consistent or intermittent?  If it's AWQL, you can also send me the AWQL itself as well.

Thanks,

Ray

[Ray Tsang (AdWords API Team)]

Peter,

Thanks for providing the information!  HTTP 401 error is a standard HTTP error for unauthorized access.  The response payload is actually HTML - hence the error objects are empty because it isn't the same service errors that you normally get.

Please recheck the credentials.  Also - ClientLogin authorization is sunsetting soon!  You must migrate to use OAuth 2.0 authorization instead.

Cheers,

Ray

[Peter Kingswell]

Hi Ray,

this is the only account (of hundreds) that has returned 401.  Usually we catch AdWordsCredentialsExpiredException or look for REPORT_MISMATCH_ERROR or NOT_ADS_USER_ERROR or USER_PERMISSION_DENIED.  

What does 401 actually mean, just bad credentials?  Also, the exception really shouldn't say "see errors field for more details" if that field is a zero-length array.

Regarding Client Login we're currently transitioning our customers to OAuth.

Cheers, Peter

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[Peter Kingswell]

forgot to ask - how do I tell from the ReportsException object that it's a 401?

[Ray Tsang (AdWords API Team)]

Peter,

Please check the InnerException property.  It should contain the cause, which should be an instance of the WebException class.

Thanks,

Ray

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[Peter Kingswell]

Hi Ray,

InnerException is null.

PK

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[Ray Tsang (AdWords API Team)]

Peter,

Shoot! Could I trouble you to open an issue in GitHub against the client library?

https://github.com/googleads/googleads-adwords-dotnet-lib/issues

Thanks!

Ray

On Thursday, June 19, 2014 11:07:55 AM UTC-4, Peter Kingswell wrote:

Hi Ray,

InnerException is null.

PK

[Ray Tsang (AdWords API Team)]

Peter,

Thanks for filing the issue! My colleague will see if there is something that can be enhanced in the library to propagate the error.

Cheers,

Ray