Suddenly getting AuthenticationError.CLIENT_CUSTOMER_ID_IS_REQUIRED

[James Andrews]

Our software has been working for months with no issues, tonight suddenly all of our Adwords tokens throw this error.

AuthenticationError.CLIENT_CUSTOMER_ID_IS_REQUIRED

Is something broken?  Is there a place we can go to see what the status of an API is if there are problems?

Thanks,

James

[Teja Makani]

Hello James,

AuthenticationError.CLIENT_CUSTOMER_ID_IS_REQUIRED means Client customer ID was not specified in the HTTP header. Could you please confirm that the file from where you are reading the client customer id is still valid and that, the field has not been commented out? Also, if using java, are you getting this error when you run GetCampaigns.java? For other programming languages, please refer here.

Regards,
Sai Teja, AdWords API Team.

[James Andrews]

Hello Sai,

Yes I have read the documentation I know what it means.  As I stated the error started without any code changes.  It was doing this for multiple accounts that we manage.  It was not just this one account.  The problem has since gone away, so I don’t know what the deal was, but it seems like it was an issue with the API and not with anything I was doing.

James

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[James Andrews]

This has been happening sporadically, and just happened again for two of our client accounts.  When I see the error I go in and manually test the problem (with the same php code) and the error doesn't happen.

James

[Ondřej P]

Hi,

I have the same issue since 8.6.2018.

SOAP request:

<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
    <soapenv:Header>
        <ns1:RequestHeader xmlns:ns1="https://adwords.google.com/api/adwords/mcm/v201802" soapenv:mustUnderstand="0">
            <ns2:developerToken xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201802">REDACTED</ns2:developerToken>
            <ns3:userAgent xmlns:ns3="https://adwords.google.com/api/adwords/cm/v201802">ROI-Hunter (AwApi-Java, AdWords-Axis/3.12.0, Common-Java/3.12.0, Axis/1.4, Java/1.8.0_91, maven)</ns3:userAgent>
            <ns4:validateOnly xmlns:ns4="https://adwords.google.com/api/adwords/cm/v201802">false</ns4:validateOnly>
            <ns5:partialFailure xmlns:ns5="https://adwords.google.com/api/adwords/cm/v201802">false</ns5:partialFailure>
        </ns1:RequestHeader>
    </soapenv:Header>
    <soapenv:Body>
        <getCustomers xmlns="https://adwords.google.com/api/adwords/mcm/v201802"/>
    </soapenv:Body>
</soapenv:Envelope>

Response:

<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
    <soap:Header>
        <ResponseHeader xmlns="https://adwords.google.com/api/adwords/mcm/v201802" xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201802">
            <ns2:requestId>00056e5a331a80000a1b6f439c090121</ns2:requestId>
            <ns2:serviceName>CustomerService</ns2:serviceName>
            <ns2:methodName>getCustomers</ns2:methodName>
            <ns2:operations>1</ns2:operations>
            <ns2:responseTime>225</ns2:responseTime>
        </ResponseHeader>
    </soap:Header>
    <soap:Body>
        <soap:Fault>
            <faultcode>soap:Server</faultcode>
            <faultstring>[AuthenticationError.CLIENT_CUSTOMER_ID_IS_REQUIRED @ ; trigger:'&lt;null&gt;']</faultstring>
            <detail>
                <ApiExceptionFault xmlns="https://adwords.google.com/api/adwords/mcm/v201802" xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201802">
                    <ns2:message>[AuthenticationError.CLIENT_CUSTOMER_ID_IS_REQUIRED @ ; trigger:'&lt;null&gt;']</ns2:message>
                    <ns2:ApplicationException.Type>ApiException</ns2:ApplicationException.Type>
                    <ns2:errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ns2:AuthenticationError">
                        <ns2:fieldPath/>
                        <ns2:trigger>&lt;null&gt;</ns2:trigger>
                        <ns2:errorString>AuthenticationError.CLIENT_CUSTOMER_ID_IS_REQUIRED</ns2:errorString>
                        <ns2:ApiError.Type>AuthenticationError</ns2:ApiError.Type>
                        <ns2:reason>CLIENT_CUSTOMER_ID_IS_REQUIRED</ns2:reason>
                    </ns2:errors>
                </ApiExceptionFault>
            </detail>
        </soap:Fault>
    </soap:Body>
</soap:Envelope>

Dne pátek 8. června 2018 19:43:41 UTC+2 James Andrews napsal(a):

[James Andrews]

Well glad it's not just me, not glad that either of us have to deal with this.  I am still getting these errors intermittently.  Are they always called?  or do they show up intermittently for you as well?

James

[Ondřej P]

Hi James,

it happens intermittently during the getCustomers API call.

Ondrej

Dne pondělí 11. června 2018 12:17:22 UTC+2 James Andrews napsal(a):

[James Andrews]

I had left it alone over the weekend, to see if it fixed itself, and was just digging into why it was happening, I’ll look there as well and confirm that’s where the error is happening.

Thanks

James

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[Caihua Du]

This issue happened to us too. Lots of client have the same errors and it suddenly shows up from 6/8 and nothing has been changed from our side. 

In our code, we will have to pass in an empty client customer id in order to get back all the accounts under this customer. Not sure what has been changed from API side. 

Please help take a look, thanks!

Caihua.

[Josh Radcliff (AdWords API Team)]

Hi,

Thanks for reporting this. I've raised it and will provide an update as soon as I have more information.

Thanks,

Josh, AdWords API Team

[James Andrews]

Thank you Josh!

James

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[Alon Diamant]

I can confirm that we have also been affected by this bug.

[Alon Diamant]

Hey there Caihua,

Mind sharing what you by "empty client customer ID"? I send in an empty string or a null in clientCustomerId and I still get the same AuthenticationError.CLIENT_CUSTOMER_ID_IS_REQUIRED error.

Thanks,

Alon

[James Andrews]

These errors have disappeared.  Not sure what happened but wanted to report what I am seeing in our environment.

James

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[Josh Radcliff (AdWords API Team)]

Hi James,

Thanks for the update. We rolled out a fix for this yesterday and the error rate returned to normal since then. If anyone else is still unexpectedly encountering this error, please reply back here.

Cheers,

Josh, AdWords API Team

James

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[Alon Diamant]

Fixed for us too. Thanks!

ᐧ

Alon Diamant CTO, Selectom w: www.selectom.com

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