"INCOMPLETE_SIGNUP" error

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in...@ua-solutions.com

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May 20, 2013, 6:32:48 AM5/20/13
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We have used an existing MCC account 439-075-6027. With this account, we applied for Adwords API token, which is still pending.

In the meantime, we applied for test account with the MCC. This MCC already has a few campaigns running. We used the following credentials to log in, and extract information:

Your developer MCCID: 439-075-6027
Your new test account Customer ID: 432-845-3367

However, we also get error message "INCOMPLETE_SIGNUP". We checked the forum, and said that this is because the payment information has not been updated. However, we had confirmed that we have input all the necessary payment details for MCC account 439-07506927.

Please advice for we can resolve the issue of "INCOMPLETE_SIGNUP"?

road11

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May 20, 2013, 7:45:34 AM5/20/13
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We had the same problem. Basically what it means is Google has updated their Terms & Conditions in the Adwords My Client Center UI. You have to log in to your UI and accept the terms and conditions before they'll let you continue to issue API calls.

in...@ua-solutions.com

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May 20, 2013, 9:16:31 AM5/20/13
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Thanks for your suggestion. We logged into MCC account > My Account > Preferences, but we did not find any links to accept the terms and conditions. Can you advice where this link could be found?

Kevin Winter (AdWords API Team)

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May 22, 2013, 10:32:45 AM5/22/13
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Hi,
  Your developer token has not yet been approved, which means you won't be able to target non-test accounts (you have accepted the terms and conditions).  432-845-3367 is a test account, so as long as you specify 432-845-3367 as the clientCustomerId you should be able to make API calls.

- Kevin Winter
AdWords API Team


On Monday, May 20, 2013 6:32:48 AM UTC-4, in...@ua-solutions.com wrote:

in...@ua-solutions.com

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May 23, 2013, 4:10:01 AM5/23/13
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So, when will the developer token be approved?

in...@ua-solutions.com

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May 23, 2013, 4:32:03 AM5/23/13
to adwordsapia...@google.com, adwor...@googlegroups.com, Judith Aparri
Hi Kevin

If you see our forum message below, we still get "Incomplete_signup" error with our test account. Could you advice how we can resolve this?

Thanks & regards
Charles

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Kevin Winter (AdWords API Team)

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May 23, 2013, 10:10:19 AM5/23/13
to adwor...@googlegroups.com, Judith Aparri
Hi Charles,
  You shouldn't be getting incomplete signup with your developer token if you are targeting 432-845-3367.  Using the developer from 439-075-6027 I got an error message downloading a report from a production account but was able to successfully download the report from my test account.  Please double-check the clientCustomerId you are providing in the request.

You can email the Token Review Team (adwordsa...@google.com) with any questions related to the token review process.

- Kevin Winter
AdWords API Team  
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