"INCOMPLETE_SIGNUP" error

[in...@ua-solutions.com]

We have used an existing MCC account 439-075-6027. With this account, we applied for Adwords API token, which is still pending.

In the meantime, we applied for test account with the MCC. This MCC already has a few campaigns running. We used the following credentials to log in, and extract information:

Your developer MCCID: 439-075-6027

Your new test account Customer ID: 432-845-3367

However, we also get error message "INCOMPLETE_SIGNUP". We checked the forum, and said that this is because the payment information has not been updated. However, we had confirmed that we have input all the necessary payment details for MCC account 439-07506927.

Please advice for we can resolve the issue of "INCOMPLETE_SIGNUP"?

[road11]

We had the same problem. Basically what it means is Google has updated their Terms & Conditions in the Adwords My Client Center UI. You have to log in to your UI and accept the terms and conditions before they'll let you continue to issue API calls.

[in...@ua-solutions.com]

Thanks for your suggestion. We logged into MCC account > My Account > Preferences, but we did not find any links to accept the terms and conditions. Can you advice where this link could be found?

[Kevin Winter (AdWords API Team)]

Hi,

  Your developer token has not yet been approved, which means you won't be able to target non-test accounts (you have accepted the terms and conditions).  432-845-3367 is a test account, so as long as you specify 432-845-3367 as the clientCustomerId you should be able to make API calls.

- Kevin Winter

AdWords API Team

On Monday, May 20, 2013 6:32:48 AM UTC-4, in...@ua-solutions.com wrote:

[in...@ua-solutions.com]

So, when will the developer token be approved?

[in...@ua-solutions.com]

Hi Kevin

If you see our forum message below, we still get "Incomplete_signup" error with our test account. Could you advice how we can resolve this?

Thanks & regards

Charles

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[Kevin Winter (AdWords API Team)]

Hi Charles,

  You shouldn't be getting incomplete signup with your developer token if you are targeting 432-845-3367.  Using the developer from 439-075-6027 I got an error message downloading a report from a production account but was able to successfully download the report from my test account.  Please double-check the clientCustomerId you are providing in the request.

You can email the Token Review Team (adwordsa...@google.com) with any questions related to the token review process.

- Kevin Winter

AdWords API Team