camera freezing in Google Meets?

[Marlon Yu]

Hi,

Anyone else seeing a spike of users reporting cameras freezing when using Chrome with Meets? Works perfectly fine with Edge or Chrome in Incognito mode. We did check for plugins that would interfere but some don't even have any plugins aside from the default Google Docs, Drive, etc. (and we tried turning them off).

Our Chrome browsers are currently set to auto-update to the latest version when it becomes available.

Marlon Yu, PMP, MIITP
IT Services Manager
Ph +64 (9) 477 0150 Ext 650



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[Alistair Baird]

Check the call quality, sometimes if users connections are too lagging, they camera feed will be affected. Is it just one or a few users (from their home?) or the teacher (at school or at home?)

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Kind regards,
Alistair Baird
IT Manager

P  06 354 4198 stpeterspn.school.nz   @stpeterspn 1 Holdsworth Avenue, Milson Palmerston North, 4414

[Steve Smith]

Morena Marlon,

I find that using the webapp helps https://support.google.com/meet/answer/10708569?hl=en and also clicking the 3 dots and then the troubleshooting whilst in a meet call and help will give a summary of the network and CPU loads as Meet sees them.

Nga Mihi 

Steve

[Marlon Yu]

Thanks Steve, we will check out the webapp.

 

Hi Alastair, they are encountering it in school and the service works fine if they switch to Edge or if we set Chrome to incognito mode.

 

Marlon Yu, PMP, MIITP
IT Services Manager
Ph +64 (9) 477 0150 Ext 650

 

 

From: 'Steve Smith' via Techies for schools <techies-f...@googlegroups.com>
Sent: Tuesday, 15 February 2022 9:46 am
To: Techies for schools <techies-f...@googlegroups.com>
Subject: Re: [techies-for-schools] camera freezing in Google Meets?

 

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[Alistair Baird]

Maybe clear the chrome history "from the beginning of time"

On Tuesday, 15 February 2022, Alistair Baird <bai...@stpeterspn.school.nz> wrote:

Check the call quality, sometimes if users connections are too lagging, they camera feed will be affected. Is it just one or a few users (from their home?) or the teacher (at school or at home?)

On Tue, 15 Feb 2022 at 08:31, 'Marlon Yu' via Techies for schools <techies-for-schools@googlegroups.com> wrote:

Hi,

Anyone else seeing a spike of users reporting cameras freezing when using Chrome with Meets? Works perfectly fine with Edge or Chrome in Incognito mode. We did check for plugins that would interfere but some don't even have any plugins aside from the default Google Docs, Drive, etc. (and we tried turning them off).

Our Chrome browsers are currently set to auto-update to the latest version when it becomes available.

Marlon Yu, PMP, MIITP
IT Services Manager
Ph +64 (9) 477 0150 Ext 650



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Kind regards,
Alistair Baird
IT Manager

P  06 354 4198 stpeterspn.school.nz   @stpeterspn 1 Holdsworth Avenue, Milson Palmerston North, 4414

[Steve Smith]

Good tips alistair,

If Meet runs well in Incognito then there is something browser based that is interfering.

Extensions or addons could be holding them up.  Maybe check the schools allowlist of extensions ?

The clearing of the cache is always a good step.

best regards

Steve

On Tue, 15 Feb 2022 at 11:27, Alistair Baird <bai...@stpeterspn.school.nz> wrote:

Maybe clear the chrome history "from the beginning of time"

On Tuesday, 15 February 2022, Alistair Baird <bai...@stpeterspn.school.nz> wrote:

Check the call quality, sometimes if users connections are too lagging, they camera feed will be affected. Is it just one or a few users (from their home?) or the teacher (at school or at home?)

On Tue, 15 Feb 2022 at 08:31, 'Marlon Yu' via Techies for schools <techies-f...@googlegroups.com> wrote:

Hi,

Anyone else seeing a spike of users reporting cameras freezing when using Chrome with Meets? Works perfectly fine with Edge or Chrome in Incognito mode. We did check for plugins that would interfere but some don't even have any plugins aside from the default Google Docs, Drive, etc. (and we tried turning them off).

Our Chrome browsers are currently set to auto-update to the latest version when it becomes available.

Marlon Yu, PMP, MIITP
IT Services Manager
Ph +64 (9) 477 0150 Ext 650



*** RANGITOTO COLLEGE EMAIL DISCLAIMER ***
The contents of this email and any attachments are confidential and may be legally privileged. If you are not the intended recipient please advise the sender immediately and delete the email and attachments. Any use, dissemination, reproduction or distribution of this email and any attachments by anyone other than the intended recipient is prohibited.
*** RANGITOTO COLLEGE EMAIL DISCLAIMER ***

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Kind regards,
Alistair Baird
IT Manager

P  06 354 4198 stpeterspn.school.nz   @stpeterspn 1 Holdsworth Avenue, Milson Palmerston North, 4414

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Kind regards,
Alistair Baird
IT Manager

P  06 354 4198 stpeterspn.school.nz   @stpeterspn 1 Holdsworth Avenue, Milson Palmerston North, 4414

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[Andrew Godfrey]

I've also seen blocking third party cookies interfering with watching live streams of meetings.

Andrew Godfrey | Network Manager

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