Lost PTGUI Viewer

Paul Szilard

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Dec 2, 2020, 6:05:07 AM12/2/20

to PTGui Support

When I installed the demo I got the PTGUI Viewer. Then I bought the Pro license and uninstalled the demos, followed by installing the paid version, but alas, no Viewer!

Can you help me to get the viewer back, please?

PTGui Support

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Dec 2, 2020, 7:46:09 AM12/2/20

to pt...@googlegroups.com

Hi Paul,

What happens when you start PTGui and do Tools - PTGui Viewer?

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

> --
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Bill Gassman

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Nov 20, 2023, 2:44:02 PM11/20/23

to PTGui Support

I'm having the same problem and followed the same upgrade via demo scenario. Now on 12.24. Viewer won't start either in stand-alone or via the tools menu on the main app. I see it running in the task manager and there can be multiple instances if I try different ways without stopping the task before trying again. No errors, just viewer does not shup up on screen. Windows 11 Home, Nvidia GTX 1660 Ti.

Message has been deleted

Bill Landenberger

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Nov 20, 2023, 3:10:06 PM11/20/23

to PTGui Support

I had he same problem Paul & Bill. What fixed it for me was changing the compatibility settings for the program to 'Windows 8', and now it works fine.
cheers

Bill

Andrew T

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Nov 22, 2023, 1:35:30 AM11/22/23

to PTGui Support

Also having trouble running PTGui Viewer.
Yesterday I started to install a trial of PTGUI Pro 12 and stopped the install process when asked if I wanted to overwrite PTGui Pro already in the application folder.
Thought it best not to overwrite my licensed version 11.32 PTGui Pro.
Be good to know if it is possible to run a trial version along with a licensed older version.

Details
Macbook Pro M1 - MacOS Sonoma 14.1.1
PTGui Pro 11.32 - this was previous 11.31 before the problem and 11.32 was downloaded and installed yesterday as an attempted fix.

When I Run PTGui Pro and select menu - Tools > PTGui Viewer, no application is shown, PTGui Pro remains in focus.

I checked under Apple menu > Force Quit and PTGui Viewer app is shown after choosing the menu option Tools > PTGui Viewer as above.

Force quit on PTGui Viewer clears the app out of the Force Quit window without any error messages.
Repeated attempts to run PTGui Viewer via Tools > PTGui Viewer produce the same results - no PTGui Viewer application to be found apart from in the background as shown in Force Quit.

Until recently I could right click on a pano image file in finder and choose Open With > PTGui Viewer.
But PTGui Viewer is not currently shown as an option under Open With

Any thoughts on what to try next to get PTGui Viewer back in my Open With menu and running from Tools > PTGui Viewer would be appreciated.
Cheers,
Andrew

PTGui Support

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Nov 22, 2023, 3:22:15 AM11/22/23

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Hi Andrew,

I just tried on my M1 mac running Sonoma but don't see any problems with
the viewer from PTGui 11.32.

Maybe the aborted install broke things. Could you try removing all
copies of PTGui from your computer (and quitting them first). Then
install the trial version of PTGui 12. After installing, go to your
Applications folder and simply rename the application to 'PTGui 12
Trial' or something like that. Then install your licensed copy of PTGui
11.32. You now have both.

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

> www.ptgui.com <http://www.ptgui.com>

>
> On 02/12/2020 12:05, Paul Szilard wrote:
> > When I installed the demo I got the PTGUI Viewer. Then I
> bought the Pro
> > license and uninstalled the demos, followed by installing
> the paid
> > version, but alas, no Viewer!
> >
> > Can you help me to get the viewer back, please?
> >
> > --
> > You received this message because you are subscribed to
> the Google
> > Groups "PTGui Support" group.
> > To unsubscribe from this group and stop receiving emails
> from it, send
> > an email to ptgui+un...@googlegroups.com
> > <mailto:ptgui+un...@googlegroups.com>.
> > To view this discussion on the web visit
> >
> https://groups.google.com/d/msgid/ptgui/a4c5fa29-157d-4e35-9dd0-593f5f80b960n%40googlegroups.com <https://groups.google.com/d/msgid/ptgui/a4c5fa29-157d-4e35-9dd0-593f5f80b960n%40googlegroups.com>
> >

> <https://groups.google.com/d/msgid/ptgui/a4c5fa29-157d-4e35-9dd0-593f5f80b960n%40googlegroups.com?utm_medium=email&utm_source=footer <https://groups.google.com/d/msgid/ptgui/a4c5fa29-157d-4e35-9dd0-593f5f80b960n%40googlegroups.com?utm_medium=email&utm_source=footer>>.

>
> --
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Andrew T

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Nov 22, 2023, 7:08:27 PM11/22/23

to PTGui Support

Hi Joost,

Thanks, PTGui Pro deleted from the application folder.
PTGui Pro 12 Trial installed and renamed to PTGui Pro 12 Trial
PTGui Pro 11.32 re-install

Both versions of PTGui Pro and PTGui Viewer now appear under the right click "Open With" menu and open a pano file.

Neither versions of PTGUI are able to run PTGui Viewer and show a pano from the Tools > PTGui Viewer menu.

PTGui Viewer runs in the background and the PTGui Viewer menu is shown over the top of the PTGui Pro menu up top.
But the PTGui Pro application remains the top level focus and PTGui Viewer application does not appear.

Screen grab of PTGui Viewer menu with PTGui Pro remaing as the top level focus after attempting to run PTGui Viewer from the Tools > PTGui Viewer menu option.
PTGui Viewer application is not hiding behind the PTGui Pro application window - it doesn't appear to load or be shown behind the PTGui Pro application windows either.
only the PTGui Viewer menu is loaded.

Thanks for your help, I am able to run PTGui viewer from the right click > Open With option again which is what I was looking to do.
And also running 12 Pro trial along with 11.32 to check it out.

Cheers,

Andrew

Billy Hepburn

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Nov 23, 2023, 12:55:21 PM11/23/23

to PTGui Support

I have also lost PTGui Viewer since upgrading to PTGui Pro v12.24 on Windows 11 Pro.

Any attempt to start the viewer now results in the error:- "Failed to create connection to server 'nl.newhouse.ptguiviewer.2.9.server' on topic 'CMDLINE': a clients attempt to establish a conversation has failed."

I have tried uninstalling, reinstalling and even reverting to earlier versions but PTGui Viewer will no longer run.

PTGui Support

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Nov 23, 2023, 1:05:45 PM11/23/23

to pt...@googlegroups.com

Could those who are experiencing this issue let me know which Nvidia
driver version you are using? One way to see this is by doing Help -
System Information in PTGui, the driver version is shown at the bottom
at 'CL_DRIVER_VERSION'.

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

On 20-11-2023 21:10, Bill Landenberger wrote:
> I had he same problem Paul & Bill. What fixed it for me was changing
> the compatibility settings for the program to 'Windows 8', and now it
> works fine.
> cheers
> Bill
> On Tuesday, 21 November 2023 at 06:44:02 UTC+11 Bill Gassman wrote:
>
> I'm having the same problem and followed the same upgrade via demo
> scenario. Now on 12.24. Viewer won't start either in stand-alone
> or via the tools menu on the main app. I see it running in the task
> manager and there can be multiple instances if I try different ways
> without stopping the task before trying again. No errors, just
> viewer does not shup up on screen. Windows 11 Home, Nvidia GTX
> 1660 Ti.
>
> On Wednesday, December 2, 2020 at 7:46:09 AM UTC-5 PTGui Support wrote:
>
> Hi Paul,
>
> What happens when you start PTGui and do Tools - PTGui Viewer?
>
> Kind regards,
>
> Joost Nieuwenhuijse

> www.ptgui.com <http://www.ptgui.com>

>
> On 02/12/2020 12:05, Paul Szilard wrote:
> > When I installed the demo I got the PTGUI Viewer. Then I
> bought the Pro
> > license and uninstalled the demos, followed by installing the
> paid
> > version, but alas, no Viewer!
> >
> > Can you help me to get the viewer back, please?
> >
> > --
> > You received this message because you are subscribed to the
> Google
> > Groups "PTGui Support" group.
> > To unsubscribe from this group and stop receiving emails from
> it, send
> > an email to ptgui+un...@googlegroups.com
> > <mailto:ptgui+un...@googlegroups.com>.
> > To view this discussion on the web visit
> >

> https://groups.google.com/d/msgid/ptgui/a4c5fa29-157d-4e35-9dd0-593f5f80b960n%40googlegroups.com <https://groups.google.com/d/msgid/ptgui/a4c5fa29-157d-4e35-9dd0-593f5f80b960n%40googlegroups.com>
> >
> <https://groups.google.com/d/msgid/ptgui/a4c5fa29-157d-4e35-9dd0-593f5f80b960n%40googlegroups.com?utm_medium=email&utm_source=footer <https://groups.google.com/d/msgid/ptgui/a4c5fa29-157d-4e35-9dd0-593f5f80b960n%40googlegroups.com?utm_medium=email&utm_source=footer>>.
>

> --
> You received this message because you are subscribed to the Google
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> To unsubscribe from this group and stop receiving emails from it, send
> an email to ptgui+un...@googlegroups.com
> <mailto:ptgui+un...@googlegroups.com>.
> To view this discussion on the web visit

> https://groups.google.com/d/msgid/ptgui/383fc618-4bba-4c48-b7de-8e085265cdb6n%40googlegroups.com <https://groups.google.com/d/msgid/ptgui/383fc618-4bba-4c48-b7de-8e085265cdb6n%40googlegroups.com?utm_medium=email&utm_source=footer>.

PTGui Support

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Nov 23, 2023, 1:08:17 PM11/23/23

to pt...@googlegroups.com

Hi Andrew,

This is normal behavior. When you do Tools - PTGui Viewer, it will open
the PTGui Viewer application but no panorama. So you only see the menu
bar (from which you can open a panorama).

If you want to open the current panorama in the viewer, go to the
Preview tab, or use the View button in the Create Panorama tab.

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

On 23-11-2023 01:08, Andrew T wrote:
> Hi Joost,
>
> Thanks, PTGui Pro deleted from the application folder.
> PTGui Pro 12 Trial installed and renamed to PTGui Pro 12 Trial
> PTGui Pro 11.32 re-install
>
> Both versions of PTGui Pro and PTGui Viewer now appear under the right
> click "Open With" menu and open a pano file.
>
> Neither versions of PTGUI are able to run PTGui Viewer and show a pano
> from the Tools > PTGui Viewer menu.
>
> PTGui Viewer runs in the background and the PTGui Viewer menu is shown
> over the top of the PTGui Pro menu up top.
> But the PTGui Pro application remains the top level focus and PTGui
> Viewer application does not appear.
>
> Screen grab of PTGui Viewer menu with PTGui Pro remaing as the top level
> focus after attempting to run PTGui Viewer from the Tools > PTGui Viewer
> menu option.
> PTGui Viewer application is not hiding behind the PTGui Pro application
> window - it doesn't appear to load or be shown behind the PTGui Pro
> application windows either.
> only the PTGui Viewer menu is loaded.

> PTGui-Viewer-run-from-Tools---PTGui-Viewer-Menu.jpg
>
>
> Thanks for your help, I am able to run PTGui viewer from the right click
> > Open With option again which is what I was looking to do.
> And also running 12 Pro trial along with 11.32 to check it out.
>
> Cheers,
> Andrew
>
>
>
>
> On Wednesday, November 22, 2023 at 7:22:15 PM UTC+11 PTGui Support wrote:
>
> Hi Andrew,
>
> I just tried on my M1 mac running Sonoma but don't see any problems
> with
> the viewer from PTGui 11.32.
>
> Maybe the aborted install broke things. Could you try removing all
> copies of PTGui from your computer (and quitting them first). Then
> install the trial version of PTGui 12. After installing, go to your
> Applications folder and simply rename the application to 'PTGui 12
> Trial' or something like that. Then install your licensed copy of PTGui
> 11.32. You now have both.
>
> Kind regards,
>
> Joost Nieuwenhuijse

> www.ptgui.com <http://www.ptgui.com>

> > www.ptgui.com <http://www.ptgui.com> <http://www.ptgui.com

> <http://www.ptgui.com>>
> >
> > On 02/12/2020 12:05, Paul Szilard wrote:
> > > When I installed the demo I got the PTGUI Viewer. Then I
> > bought the Pro
> > > license and uninstalled the demos, followed by installing
> > the paid
> > > version, but alas, no Viewer!
> > >
> > > Can you help me to get the viewer back, please?
> > >
> > > --
> > > You received this message because you are subscribed to
> > the Google
> > > Groups "PTGui Support" group.
> > > To unsubscribe from this group and stop receiving emails
> > from it, send
> > > an email to ptgui+un...@googlegroups.com
> > > <mailto:ptgui+un...@googlegroups.com>.
> > > To view this discussion on the web visit
> > >
> >

> >
> > --
> > You received this message because you are subscribed to the Google
> > Groups "PTGui Support" group.
> > To unsubscribe from this group and stop receiving emails from it,
> send
> > an email to ptgui+un...@googlegroups.com
> > <mailto:ptgui+un...@googlegroups.com>.
> > To view this discussion on the web visit
> >

> https://groups.google.com/d/msgid/ptgui/ac50b311-0327-48aa-a1f4-14d378e916acn%40googlegroups.com <https://groups.google.com/d/msgid/ptgui/ac50b311-0327-48aa-a1f4-14d378e916acn%40googlegroups.com> <https://groups.google.com/d/msgid/ptgui/ac50b311-0327-48aa-a1f4-14d378e916acn%40googlegroups.com?utm_medium=email&utm_source=footer <https://groups.google.com/d/msgid/ptgui/ac50b311-0327-48aa-a1f4-14d378e916acn%40googlegroups.com?utm_medium=email&utm_source=footer>>.

>
> --
> You received this message because you are subscribed to the Google
> Groups "PTGui Support" group.
> To unsubscribe from this group and stop receiving emails from it, send
> an email to ptgui+un...@googlegroups.com
> <mailto:ptgui+un...@googlegroups.com>.
> To view this discussion on the web visit

> https://groups.google.com/d/msgid/ptgui/0116fd87-0e79-4033-9b22-41cbded69f2an%40googlegroups.com <https://groups.google.com/d/msgid/ptgui/0116fd87-0e79-4033-9b22-41cbded69f2an%40googlegroups.com?utm_medium=email&utm_source=footer>.

PTGui Support

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Nov 23, 2023, 1:08:56 PM11/23/23

to pt...@googlegroups.com

Hi Billy,

This is discussed in this thread:
https://groups.google.com/d/msgid/ptgui/383fc618-4bba-4c48-b7de-8e085265cdb6n%40googlegroups.com?utm_medium=email&utm_source=footer

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

On 23-11-2023 10:46, Billy Hepburn wrote:
> I have also lost PTGui Viewer since upgrading to PTGui Pro v12.24 on
> Windows 11 Pro.
>
> Any attempt to start the viewer now results in the error:- "Failed to
> create connection to server 'nl.newhouse.ptguiviewer.2.9.server' on
> topic 'CMDLINE': a clients attempt to establish a conversation has failed."
>
> I have tried uninstalling, reinstalling and even reverting to earlier
> versions but PTGui Viewer will no longer run.
>

> screenshot.166.jpg
>
> On Thursday, 23 November 2023 at 00:08:27 UTC Andrew T wrote:
>
> Hi Joost,
>
> Thanks, PTGui Pro deleted from the application folder.
> PTGui Pro 12 Trial installed and renamed to PTGui Pro 12 Trial
> PTGui Pro 11.32 re-install
>
> Both versions of PTGui Pro and PTGui Viewer now appear under the
> right click "Open With" menu and open a pano file.
>
> Neither versions of PTGUI are able to run PTGui Viewer and show a
> pano from the Tools > PTGui Viewer menu.
>
> PTGui Viewer runs in the background and the PTGui Viewer menu is
> shown over the top of the PTGui Pro menu up top.
> But the PTGui Pro application remains the top level focus and PTGui
> Viewer application does not appear.
>
> Screen grab of PTGui Viewer menu with PTGui Pro remaing as the top
> level focus after attempting to run PTGui Viewer from the Tools >
> PTGui Viewer menu option.
> PTGui Viewer application is not hiding behind the PTGui Pro
> application window - it doesn't appear to load or be shown behind
> the PTGui Pro application windows either.
> only the PTGui Viewer menu is loaded.

> PTGui-Viewer-run-from-Tools---PTGui-Viewer-Menu.jpg
>
>
> Thanks for your help, I am able to run PTGui viewer from the right
> click > Open With option again which is what I was looking to do.
> And also running 12 Pro trial along with 11.32 to check it out.
>
> Cheers,
> Andrew
>
>
>
>
> On Wednesday, November 22, 2023 at 7:22:15 PM UTC+11 PTGui Support
> wrote:
>
> Hi Andrew,
>
> I just tried on my M1 mac running Sonoma but don't see any
> problems with
> the viewer from PTGui 11.32.
>
> Maybe the aborted install broke things. Could you try removing all
> copies of PTGui from your computer (and quitting them first). Then
> install the trial version of PTGui 12. After installing, go to your
> Applications folder and simply rename the application to 'PTGui 12
> Trial' or something like that. Then install your licensed copy
> of PTGui
> 11.32. You now have both.
>
> Kind regards,
>
> Joost Nieuwenhuijse

> www.ptgui.com <http://www.ptgui.com>

> > www.ptgui.com <http://www.ptgui.com> <http://www.ptgui.com

> <http://www.ptgui.com>>
> >
> > On 02/12/2020 12:05, Paul Szilard wrote:
> > > When I installed the demo I got the PTGUI Viewer. Then I
> > bought the Pro
> > > license and uninstalled the demos, followed by installing
> > the paid
> > > version, but alas, no Viewer!
> > >
> > > Can you help me to get the viewer back, please?
> > >
> > > --
> > > You received this message because you are subscribed to
> > the Google
> > > Groups "PTGui Support" group.
> > > To unsubscribe from this group and stop receiving emails
> > from it, send
> > > an email to ptgui+un...@googlegroups.com
> > > <mailto:ptgui+un...@googlegroups.com>.
> > > To view this discussion on the web visit
> > >
> >

> >
> > --
> > You received this message because you are subscribed to the
> Google
> > Groups "PTGui Support" group.
> > To unsubscribe from this group and stop receiving emails from
> it, send
> > an email to ptgui+un...@googlegroups.com
> > <mailto:ptgui+un...@googlegroups.com>.
> > To view this discussion on the web visit
> >

> https://groups.google.com/d/msgid/ptgui/ac50b311-0327-48aa-a1f4-14d378e916acn%40googlegroups.com <https://groups.google.com/d/msgid/ptgui/ac50b311-0327-48aa-a1f4-14d378e916acn%40googlegroups.com> <https://groups.google.com/d/msgid/ptgui/ac50b311-0327-48aa-a1f4-14d378e916acn%40googlegroups.com?utm_medium=email&utm_source=footer <https://groups.google.com/d/msgid/ptgui/ac50b311-0327-48aa-a1f4-14d378e916acn%40googlegroups.com?utm_medium=email&utm_source=footer>>.

>
> --
> You received this message because you are subscribed to the Google
> Groups "PTGui Support" group.
> To unsubscribe from this group and stop receiving emails from it, send
> an email to ptgui+un...@googlegroups.com
> <mailto:ptgui+un...@googlegroups.com>.
> To view this discussion on the web visit

> https://groups.google.com/d/msgid/ptgui/955b649c-7f18-487d-867d-8bc5ed838946n%40googlegroups.com <https://groups.google.com/d/msgid/ptgui/955b649c-7f18-487d-867d-8bc5ed838946n%40googlegroups.com?utm_medium=email&utm_source=footer>.

Bill Landenberger

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Nov 23, 2023, 5:12:45 PM11/23/23

to PTGui Support

G'day Joost,

CL_DRIVER_VERSION: 31.0.101.4577 is the latest driver here (Windows 11, NVidia RTX3080Ti). This issue has been present since early September for me. There has been at least a couple of Nvidia driver updates since then, but the issue persists. As I mentioned before, I found a fix by changing the setting on the program compatibility tab to 'Run this program in compatibility mode for Windows 8' for PTGui Viewer and then it works fine.

cheers

Bill

PTGui Support

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Nov 24, 2023, 3:33:06 AM11/24/23

to pt...@googlegroups.com

Hi Bill,

31.0.101.4577 seems to be an Intel Arc driver. If you have multiple GPUs
there will be multiple CL_DRIVER_VERSIONs.

I've tried 528.49 and 546.01 but couldn't replicate the issue.

It might also be related to the Intel/nvidia dual gpu combination.

Anyone experiencing this (on Windows) could you let me know which
hardware and which driver version you have?

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

On 23/11/2023 23:12, Bill Landenberger wrote:
> G'day Joost,
> CL_DRIVER_VERSION: 31.0.101.4577 is the latest driver here (Windows 11,
> NVidia RTX3080Ti). This issue has been present since early September
> for me. There has been at least a couple of Nvidia driver updates since
> then, but the issue persists. As I mentioned before, I found a fix by
> changing the setting on the program compatibility tab to 'Run this
> program in compatibility mode for Windows 8' for PTGui Viewer and then
> it works fine.
> cheers
> Bill
>
> On Friday, 24 November 2023 at 05:05:45 UTC+11 PTGui Support wrote:
>
> Could those who are experiencing this issue let me know which Nvidia
> driver version you are using? One way to see this is by doing Help -
> System Information in PTGui, the driver version is shown at the bottom
> at 'CL_DRIVER_VERSION'.
>
> Kind regards,
>
> Joost Nieuwenhuijse

> www.ptgui.com <http://www.ptgui.com>

>
> On 20-11-2023 21:10, Bill Landenberger wrote:
> > I had he same problem Paul & Bill. What fixed it for me was
> changing
> > the compatibility settings for the program to 'Windows 8', and
> now it
> > works fine.
> > cheers
> > Bill
> > On Tuesday, 21 November 2023 at 06:44:02 UTC+11 Bill Gassman wrote:
> >
> > I'm having the same problem and followed the same upgrade via demo
> > scenario. Now on 12.24. Viewer won't start either in stand-alone
> > or via the tools menu on the main app. I see it running in the task
> > manager and there can be multiple instances if I try different ways
> > without stopping the task before trying again. No errors, just
> > viewer does not shup up on screen. Windows 11 Home, Nvidia GTX
> > 1660 Ti.
> >
> > On Wednesday, December 2, 2020 at 7:46:09 AM UTC-5 PTGui Support
> wrote:
> >
> > Hi Paul,
> >
> > What happens when you start PTGui and do Tools - PTGui Viewer?
> >
> > Kind regards,
> >
> > Joost Nieuwenhuijse

> > www.ptgui.com <http://www.ptgui.com> <http://www.ptgui.com

> <http://www.ptgui.com>>
> >
> > On 02/12/2020 12:05, Paul Szilard wrote:
> > > When I installed the demo I got the PTGUI Viewer. Then I
> > bought the Pro
> > > license and uninstalled the demos, followed by installing the
> > paid
> > > version, but alas, no Viewer!
> > >
> > > Can you help me to get the viewer back, please?
> > >
> > > --
> > > You received this message because you are subscribed to the
> > Google
> > > Groups "PTGui Support" group.
> > > To unsubscribe from this group and stop receiving emails from
> > it, send
> > > an email to ptgui+un...@googlegroups.com
> > > <mailto:ptgui+un...@googlegroups.com>.
> > > To view this discussion on the web visit
> > >
> >

> >
> > --
> > You received this message because you are subscribed to the Google
> > Groups "PTGui Support" group.
> > To unsubscribe from this group and stop receiving emails from it,
> send
> > an email to ptgui+un...@googlegroups.com
> > <mailto:ptgui+un...@googlegroups.com>.
> > To view this discussion on the web visit
> >

> https://groups.google.com/d/msgid/ptgui/383fc618-4bba-4c48-b7de-8e085265cdb6n%40googlegroups.com <https://groups.google.com/d/msgid/ptgui/383fc618-4bba-4c48-b7de-8e085265cdb6n%40googlegroups.com> <https://groups.google.com/d/msgid/ptgui/383fc618-4bba-4c48-b7de-8e085265cdb6n%40googlegroups.com?utm_medium=email&utm_source=footer <https://groups.google.com/d/msgid/ptgui/383fc618-4bba-4c48-b7de-8e085265cdb6n%40googlegroups.com?utm_medium=email&utm_source=footer>>.

>
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Billy Hepburn

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Nov 24, 2023, 3:41:32 AM11/24/23

to PTGui Support

Hi

I have CL_DRIVER_VERSION: 546.17

Using NVIDIA GeForce RTX3060 on Windows 11 Pro.

Billy Hepburn

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Nov 24, 2023, 3:43:14 AM11/24/23

to PTGui Support

Yes, that was the first place I looked but there doesn't seem to be any solution!

PTGui Support

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Nov 24, 2023, 4:05:25 AM11/24/23

to pt...@googlegroups.com

Hi Billy,

Bill Landenberger's solution was to enable the Windows 8 compatibility
mode for PTGuiViewer.exe. See screenshot. Does that work for you?

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

On 24/11/2023 09:43, Billy Hepburn wrote:
> Yes, that was the first place I looked but there doesn't seem to be any
> solution!
>
> On Thursday, 23 November 2023 at 18:08:56 UTC PTGui Support wrote:
>
> Hi Billy,
>
> This is discussed in this thread:

> https://groups.google.com/d/msgid/ptgui/383fc618-4bba-4c48-b7de-8e085265cdb6n%40googlegroups.com?utm_medium=email&utm_source=footer <https://groups.google.com/d/msgid/ptgui/383fc618-4bba-4c48-b7de-8e085265cdb6n%40googlegroups.com?utm_medium=email&utm_source=footer>
>
> Kind regards,
>
> Joost Nieuwenhuijse
> www.ptgui.com <http://www.ptgui.com>

>
> On 23-11-2023 10:46, Billy Hepburn wrote:
> > I have also lost PTGui Viewer since upgrading to PTGui Pro v12.24 on
> > Windows 11 Pro.
> >
> > Any attempt to start the viewer now results in the error:-
> "Failed to
> > create connection to server 'nl.newhouse.ptguiviewer.2.9.server' on
> > topic 'CMDLINE': a clients attempt to establish a conversation
> has failed."
> >
> > I have tried uninstalling, reinstalling and even reverting to
> earlier
> > versions but PTGui Viewer will no longer run.
> >
> > screenshot.166.jpg
>

> --
> You received this message because you are subscribed to the Google
> Groups "PTGui Support" group.
> To unsubscribe from this group and stop receiving emails from it, send
> an email to ptgui+un...@googlegroups.com
> <mailto:ptgui+un...@googlegroups.com>.
> To view this discussion on the web visit

> https://groups.google.com/d/msgid/ptgui/6f760369-ac84-415a-8408-4bfa9896f793n%40googlegroups.com <https://groups.google.com/d/msgid/ptgui/6f760369-ac84-415a-8408-4bfa9896f793n%40googlegroups.com?utm_medium=email&utm_source=footer>.

Screenshot 2023-11-24 095932.jpg

PTGui Support

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Nov 24, 2023, 4:06:27 AM11/24/23

to pt...@googlegroups.com

For others, the screenshot shows how to set the compatibility mode for
PTGuiViewer.exe.

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

On 23/11/2023 23:12, Bill Landenberger wrote:

> G'day Joost,
> CL_DRIVER_VERSION: 31.0.101.4577 is the latest driver here (Windows 11,
> NVidia RTX3080Ti). This issue has been present since early September
> for me. There has been at least a couple of Nvidia driver updates since
> then, but the issue persists. As I mentioned before, I found a fix by
> changing the setting on the program compatibility tab to 'Run this
> program in compatibility mode for Windows 8' for PTGui Viewer and then
> it works fine.
> cheers
> Bill
>
> On Friday, 24 November 2023 at 05:05:45 UTC+11 PTGui Support wrote:
>
> Could those who are experiencing this issue let me know which Nvidia
> driver version you are using? One way to see this is by doing Help -
> System Information in PTGui, the driver version is shown at the bottom
> at 'CL_DRIVER_VERSION'.
>
> Kind regards,
>
> Joost Nieuwenhuijse

> www.ptgui.com <http://www.ptgui.com>

>
> On 20-11-2023 21:10, Bill Landenberger wrote:
> > I had he same problem Paul & Bill. What fixed it for me was
> changing
> > the compatibility settings for the program to 'Windows 8', and
> now it
> > works fine.
> > cheers
> > Bill
> > On Tuesday, 21 November 2023 at 06:44:02 UTC+11 Bill Gassman wrote:
> >
> > I'm having the same problem and followed the same upgrade via demo
> > scenario. Now on 12.24. Viewer won't start either in stand-alone
> > or via the tools menu on the main app. I see it running in the task
> > manager and there can be multiple instances if I try different ways
> > without stopping the task before trying again. No errors, just
> > viewer does not shup up on screen. Windows 11 Home, Nvidia GTX
> > 1660 Ti.
> >
> > On Wednesday, December 2, 2020 at 7:46:09 AM UTC-5 PTGui Support
> wrote:
> >
> > Hi Paul,
> >
> > What happens when you start PTGui and do Tools - PTGui Viewer?
> >
> > Kind regards,
> >
> > Joost Nieuwenhuijse

> > www.ptgui.com <http://www.ptgui.com> <http://www.ptgui.com

> <http://www.ptgui.com>>
> >
> > On 02/12/2020 12:05, Paul Szilard wrote:
> > > When I installed the demo I got the PTGUI Viewer. Then I
> > bought the Pro
> > > license and uninstalled the demos, followed by installing the
> > paid
> > > version, but alas, no Viewer!
> > >
> > > Can you help me to get the viewer back, please?
> > >
> > > --
> > > You received this message because you are subscribed to the
> > Google
> > > Groups "PTGui Support" group.
> > > To unsubscribe from this group and stop receiving emails from
> > it, send
> > > an email to ptgui+un...@googlegroups.com
> > > <mailto:ptgui+un...@googlegroups.com>.
> > > To view this discussion on the web visit
> > >
> >

> >
> > --
> > You received this message because you are subscribed to the Google
> > Groups "PTGui Support" group.
> > To unsubscribe from this group and stop receiving emails from it,
> send
> > an email to ptgui+un...@googlegroups.com
> > <mailto:ptgui+un...@googlegroups.com>.
> > To view this discussion on the web visit
> >

> https://groups.google.com/d/msgid/ptgui/383fc618-4bba-4c48-b7de-8e085265cdb6n%40googlegroups.com <https://groups.google.com/d/msgid/ptgui/383fc618-4bba-4c48-b7de-8e085265cdb6n%40googlegroups.com> <https://groups.google.com/d/msgid/ptgui/383fc618-4bba-4c48-b7de-8e085265cdb6n%40googlegroups.com?utm_medium=email&utm_source=footer <https://groups.google.com/d/msgid/ptgui/383fc618-4bba-4c48-b7de-8e085265cdb6n%40googlegroups.com?utm_medium=email&utm_source=footer>>.

>
> --
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> <mailto:ptgui+un...@googlegroups.com>.
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Screenshot 2023-11-24 095932.jpg

PTGui Support

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Nov 24, 2023, 4:07:47 AM11/24/23

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Is this a single GPU or do you have a dual GPU setup? There would be
multiple CL_DRIVER_VERSIONs in Help - System Information.

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

On 24/11/2023 09:41, Billy Hepburn wrote:
> Hi
>
> I have CL_DRIVER_VERSION: 546.17
>
> Using NVIDIA GeForce RTX3060 on Windows 11 Pro.
>
> On Friday, 24 November 2023 at 08:33:06 UTC PTGui Support wrote:
>
> Hi Bill,
>
> 31.0.101.4577 seems to be an Intel Arc driver. If you have multiple
> GPUs
> there will be multiple CL_DRIVER_VERSIONs.
>
> I've tried 528.49 and 546.01 but couldn't replicate the issue.
>
> It might also be related to the Intel/nvidia dual gpu combination.
>
> Anyone experiencing this (on Windows) could you let me know which
> hardware and which driver version you have?
>
> Kind regards,
>
> Joost Nieuwenhuijse

> www.ptgui.com <http://www.ptgui.com>

>
> On 23/11/2023 23:12, Bill Landenberger wrote:
> > G'day Joost,
> > CL_DRIVER_VERSION: 31.0.101.4577 is the latest driver here
> (Windows 11,
> > NVidia RTX3080Ti). This issue has been present since early
> September
> > for me. There has been at least a couple of Nvidia driver
> updates since
> > then, but the issue persists. As I mentioned before, I found a
> fix by
> > changing the setting on the program compatibility tab to 'Run this
> > program in compatibility mode for Windows 8' for PTGui Viewer and
> then
> > it works fine.
> > cheers
> > Bill
> >
> > On Friday, 24 November 2023 at 05:05:45 UTC+11 PTGui Support wrote:
> >
> > Could those who are experiencing this issue let me know which Nvidia
> > driver version you are using? One way to see this is by doing Help -
> > System Information in PTGui, the driver version is shown at the
> bottom
> > at 'CL_DRIVER_VERSION'.
> >
> > Kind regards,
> >
> > Joost Nieuwenhuijse

> <http://www.ptgui.com>> <http://www.ptgui.com <http://www.ptgui.com>

> > <http://www.ptgui.com <http://www.ptgui.com>>>
> > >
> > > On 02/12/2020 12:05, Paul Szilard wrote:
> > > > When I installed the demo I got the PTGUI Viewer. Then I
> > > bought the Pro
> > > > license and uninstalled the demos, followed by installing the
> > > paid
> > > > version, but alas, no Viewer!
> > > >
> > > > Can you help me to get the viewer back, please?
> > > >
> > > > --
> > > > You received this message because you are subscribed to the
> > > Google
> > > > Groups "PTGui Support" group.
> > > > To unsubscribe from this group and stop receiving emails from
> > > it, send
> > > > an email to ptgui+un...@googlegroups.com
> > > > <mailto:ptgui+un...@googlegroups.com>.
> > > > To view this discussion on the web visit
> > > >
> > >
> >

> > >
> > > --
> > > You received this message because you are subscribed to the Google
> > > Groups "PTGui Support" group.
> > > To unsubscribe from this group and stop receiving emails from it,
> > send
> > > an email to ptgui+un...@googlegroups.com
> > > <mailto:ptgui+un...@googlegroups.com>.
> > > To view this discussion on the web visit
> > >
> >

> >
> > --
> > You received this message because you are subscribed to the Google
> > Groups "PTGui Support" group.
> > To unsubscribe from this group and stop receiving emails from it,
> send
> > an email to ptgui+un...@googlegroups.com
> > <mailto:ptgui+un...@googlegroups.com>.
> > To view this discussion on the web visit
> >

> https://groups.google.com/d/msgid/ptgui/d3f563fa-9702-4c5f-9ad6-3525c4df88a3n%40googlegroups.com <https://groups.google.com/d/msgid/ptgui/d3f563fa-9702-4c5f-9ad6-3525c4df88a3n%40googlegroups.com> <https://groups.google.com/d/msgid/ptgui/d3f563fa-9702-4c5f-9ad6-3525c4df88a3n%40googlegroups.com?utm_medium=email&utm_source=footer <https://groups.google.com/d/msgid/ptgui/d3f563fa-9702-4c5f-9ad6-3525c4df88a3n%40googlegroups.com?utm_medium=email&utm_source=footer>>.

>
> --
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Billy Hepburn

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Nov 24, 2023, 5:12:35 AM11/24/23

to pt...@googlegroups.com

No, that made no difference whatsoever!

I have used PTGui for years - it was only after installing v12.24 that PTViewer stopped working.

Seems to me that it has changed something within Windows as reinstallation of both PTGui and the NVIDIA drivers make no difference!

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

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PTGui Support

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Nov 24, 2023, 5:30:11 AM11/24/23

to pt...@googlegroups.com

Hi Billy,

You might try reinstalling an older PTGui version; see 1.8:
https://ptgui.com/support.html#1_8

PTGui itself doesn't change anything on your system; it's a standalone
application without any drivers. You can install multiple versions side
by side, see 3.29:
https://ptgui.com/support.html#3_29

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

On 24/11/2023 11:11, Billy Hepburn wrote:
> No, that made no difference whatsoever!
>
> I have used PTGui for years - it was only after installing v12.24 that
> PTViewer stopped working.
>
> Seems to me that it has changed something within Windows as
> reinstallation of both PTGui and the NVIDIA drivers make no difference!
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>
>
> On Fri, 24 Nov 2023 at 09:05, 'PTGui Support' via PTGui Support
> <pt...@googlegroups.com <mailto:pt...@googlegroups.com>> wrote:
>
> Hi Billy,
>
> Bill Landenberger's solution was to enable the Windows 8 compatibility
> mode for PTGuiViewer.exe. See screenshot. Does that work for you?
>
> Kind regards,
>
> Joost Nieuwenhuijse

> www.ptgui.com <http://www.ptgui.com>

>
> On 24/11/2023 09:43, Billy Hepburn wrote:
> > Yes, that was the first place I looked but there doesn't seem to
> be any
> > solution!
> >
> > On Thursday, 23 November 2023 at 18:08:56 UTC PTGui Support wrote:
> >
> > Hi Billy,
> >
> > This is discussed in this thread:
> >

> https://groups.google.com/d/msgid/ptgui/383fc618-4bba-4c48-b7de-8e085265cdb6n%40googlegroups.com?utm_medium=email&utm_source=footer <https://groups.google.com/d/msgid/ptgui/383fc618-4bba-4c48-b7de-8e085265cdb6n%40googlegroups.com?utm_medium=email&utm_source=footer> <https://groups.google.com/d/msgid/ptgui/383fc618-4bba-4c48-b7de-8e085265cdb6n%40googlegroups.com?utm_medium=email&utm_source=footer <https://groups.google.com/d/msgid/ptgui/383fc618-4bba-4c48-b7de-8e085265cdb6n%40googlegroups.com?utm_medium=email&utm_source=footer>>
> >
> > Kind regards,
> >
> > Joost Nieuwenhuijse
> > www.ptgui.com <http://www.ptgui.com> <http://www.ptgui.com

> <http://www.ptgui.com>>
> >
> > On 23-11-2023 10:46, Billy Hepburn wrote:
> > > I have also lost PTGui Viewer since upgrading to PTGui Pro
> v12.24 on
> > > Windows 11 Pro.
> > >
> > > Any attempt to start the viewer now results in the error:-
> > "Failed to
> > > create connection to server
> 'nl.newhouse.ptguiviewer.2.9.server' on
> > > topic 'CMDLINE': a clients attempt to establish a conversation
> > has failed."
> > >
> > > I have tried uninstalling, reinstalling and even reverting to
> > earlier
> > > versions but PTGui Viewer will no longer run.
> > >
> > > screenshot.166.jpg
> >
> > --
> > You received this message because you are subscribed to the Google
> > Groups "PTGui Support" group.
> > To unsubscribe from this group and stop receiving emails from it,
> send
> > an email to ptgui+un...@googlegroups.com

> <mailto:ptgui%2Bunsu...@googlegroups.com>
> > <mailto:ptgui+un...@googlegroups.com
> <mailto:ptgui%2Bunsu...@googlegroups.com>>.

> > To view this discussion on the web visit
> >

> https://groups.google.com/d/msgid/ptgui/6f760369-ac84-415a-8408-4bfa9896f793n%40googlegroups.com <https://groups.google.com/d/msgid/ptgui/6f760369-ac84-415a-8408-4bfa9896f793n%40googlegroups.com> <https://groups.google.com/d/msgid/ptgui/6f760369-ac84-415a-8408-4bfa9896f793n%40googlegroups.com?utm_medium=email&utm_source=footer <https://groups.google.com/d/msgid/ptgui/6f760369-ac84-415a-8408-4bfa9896f793n%40googlegroups.com?utm_medium=email&utm_source=footer>>.

>
> --
> You received this message because you are subscribed to a topic in
> the Google Groups "PTGui Support" group.
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> To unsubscribe from this group and all its topics, send an email to
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>
> --

> You received this message because you are subscribed to the Google
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> <mailto:ptgui+un...@googlegroups.com>.
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Billy Hepburn

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Nov 24, 2023, 5:40:36 AM11/24/23

to pt...@googlegroups.com

As mentioned in my first post, I already tried that but unfortunately it's whatever happened after installing v12.24 that caused PTViewer to stop working.

However, I reinstalled a full system backup, i.e. an image of my HD before installing v12.24, and everything works perfectly again.

Re-installing v12.24 again on the backup image results in the same problem - no PTGui viewer - so clearly something is happening during the install of v12.24.

So although you say that v12.24 doesn't change anything why does everything work fine until the installation of v12.24?

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

PTGui Support

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Nov 24, 2023, 5:51:14 AM11/24/23

to pt...@googlegroups.com

Hi Billy,

I'm sorry but I really have no idea. PTGui only installs its files under
c:\program files\ptgui. It doesn't change anything in Windows (apart
from registering its file extension). Perhaps Windows updated the GPU
driver in the background?

The problem has been reported by several users but I haven't been able
to reproduce it yet. The one thing I've found out is that the hang
occurs in the initialization of OpenGL. For details see:

https://groups.google.com/d/msgid/ptgui/9b390b44-dd2b-41f6-9881-afc811a4875f%40ptgui.com

and this is something out of PTGui's control. If the driver decides to
hang, the viewer can do nothing but wait.

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

On 24-11-2023 11:39, Billy Hepburn wrote:
> As mentioned in my first post, I already tried that but unfortunately
> it's whatever happened after installing v12.24 that caused PTViewer
> to stop working.
>
> However, I reinstalled a full system backup, i.e. an image of my HD
> before installing v12.24, and everything works perfectly again.
>
> Re-installing v12.24 again on the backup image results in the same
> problem - no PTGui viewer - so clearly something is happening during the
> install of v12.24.
>
> So although you say that v12.24 doesn't change anything why does
> everything work fine until the installation of v12.24?
>
>
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>
>
> On Fri, 24 Nov 2023 at 10:30, 'PTGui Support' via PTGui Support
> <pt...@googlegroups.com <mailto:pt...@googlegroups.com>> wrote:
>
> Hi Billy,
>
> You might try reinstalling an older PTGui version; see 1.8:

> https://ptgui.com/support.html#1_8 <https://ptgui.com/support.html#1_8>

>
> PTGui itself doesn't change anything on your system; it's a standalone
> application without any drivers. You can install multiple versions side
> by side, see 3.29:
> https://ptgui.com/support.html#3_29
> <https://ptgui.com/support.html#3_29>
>
> Kind regards,
>
> Joost Nieuwenhuijse

> www.ptgui.com <http://www.ptgui.com>

>
> On 24/11/2023 11:11, Billy Hepburn wrote:
> > No, that made no difference whatsoever!
> >
> > I have used PTGui for years - it was only after installing v12.24
> that
> > PTViewer stopped working.
> >
> > Seems to me that it has changed something within Windows as
> > reinstallation of both PTGui and the NVIDIA drivers make no
> difference!
>

> --
> You received this message because you are subscribed to the Google
> Groups "PTGui Support" group.
> To unsubscribe from this group and stop receiving emails from it, send
> an email to ptgui+un...@googlegroups.com
> <mailto:ptgui+un...@googlegroups.com>.
> To view this discussion on the web visit

> https://groups.google.com/d/msgid/ptgui/CAP_ymC3nHitoyn_UDRcieFR8WvwHMx-tx_n_ZjRONuS47%3DuhWg%40mail.gmail.com <https://groups.google.com/d/msgid/ptgui/CAP_ymC3nHitoyn_UDRcieFR8WvwHMx-tx_n_ZjRONuS47%3DuhWg%40mail.gmail.com?utm_medium=email&utm_source=footer>.

Billy Hepburn

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Nov 24, 2023, 5:54:56 AM11/24/23

to pt...@googlegroups.com

I've also tried re-installing the NVIDIA drivers including swapping between the "Studio" and "Gaming" versions but still same error.

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

PTGui Support

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Nov 24, 2023, 6:01:07 AM11/24/23

to pt...@googlegroups.com

Until this is solved you may install FSPViewer as an alternative to the
PTGui Viewer. This does not use OpenGL so it should work:
https://www.fsoft.it/FSPViewer/

Also, could you send me the output of Help - System Information in
PTGui? Perhaps this helps me reproduce the problem.

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

On 24-11-2023 11:54, Billy Hepburn wrote:
> I've also tried re-installing the NVIDIA drivers including swapping
> between the "Studio" and "Gaming" versions but still same error.
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>
>
> On Fri, 24 Nov 2023 at 10:51, 'PTGui Support' via PTGui Support
> <pt...@googlegroups.com <mailto:pt...@googlegroups.com>> wrote:
>
> Hi Billy,
>
> I'm sorry but I really have no idea. PTGui only installs its files
> under
> c:\program files\ptgui. It doesn't change anything in Windows (apart
> from registering its file extension). Perhaps Windows updated the GPU
> driver in the background?
>
> The problem has been reported by several users but I haven't been able
> to reproduce it yet. The one thing I've found out is that the hang
> occurs in the initialization of OpenGL. For details see:
>

> https://groups.google.com/d/msgid/ptgui/9b390b44-dd2b-41f6-9881-afc811a4875f%40ptgui.com <https://groups.google.com/d/msgid/ptgui/9b390b44-dd2b-41f6-9881-afc811a4875f%40ptgui.com>

>
> and this is something out of PTGui's control. If the driver decides to
> hang, the viewer can do nothing but wait.
>
> Kind regards,
>
> Joost Nieuwenhuijse

> www.ptgui.com <http://www.ptgui.com>

>
> On 24-11-2023 11:39, Billy Hepburn wrote:
> > As mentioned in my first post, I already tried that but
> unfortunately
> > it's whatever happened after installing v12.24 that caused PTViewer
> > to stop working.
> >
> > However, I reinstalled a full system backup, i.e. an image of my HD
> > before installing v12.24, and everything works perfectly again.
> >
> > Re-installing v12.24 again on the backup image results in the same
> > problem - no PTGui viewer - so clearly something is happening
> during the
> > install of v12.24.
> >
> > So although you say that v12.24 doesn't change anything why does
> > everything work fine until the installation of v12.24?
>

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Billy Hepburn

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Nov 24, 2023, 6:11:24 AM11/24/23

to pt...@googlegroups.com

I am currently using DevalVR as an alternative viewer!

The output from Help>System Information is:-

Product: PTGui Pro 12.24
Executable: C:\Program Files\PTGui\PTGui.exe
CPU: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz
Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz
0x00000000: 0x00000016 0x756e6547 0x6c65746e 0x49656e69
0x00000001: 0x000906ec 0x02100800 0xfffaf38f 0xbfebfbff
0x00000002: 0x76036301 0x00f0b5ff 0x00000000 0x00c30000
0x00000003: 0x00000000 0x00000000 0x00000000 0x00000000
0x00000004: 0x1c004121 0x01c0003f 0x0000003f 0x00000000
0x00000005: 0x00000040 0x00000040 0x00000003 0x00042120
0x00000006: 0x000007f3 0x00000002 0x00000001 0x00000000
0x00000007: 0x00000000 0x009c6fb9 0x00000000 0xbc000400
0x00000008: 0x00000000 0x00000000 0x00000000 0x00000000
0x00000009: 0x00000000 0x00000000 0x00000000 0x00000000
0x0000000a: 0x07300404 0x00000000 0x00000000 0x00000603
0x0000000b: 0x00000001 0x00000002 0x00000100 0x00000002
0x0000000c: 0x00000000 0x00000000 0x00000000 0x00000000
0x0000000d: 0x0000001f 0x00000440 0x00000440 0x00000000
0x0000000e: 0x00000000 0x00000000 0x00000000 0x00000000
0x0000000f: 0x00000000 0x00000000 0x00000000 0x00000000
0x00000010: 0x00000000 0x00000000 0x00000000 0x00000000
0x00000011: 0x00000000 0x00000000 0x00000000 0x00000000
0x00000012: 0x00000000 0x00000000 0x00000000 0x00000000
0x00000013: 0x00000000 0x00000000 0x00000000 0x00000000
0x00000014: 0x00000001 0x0000000f 0x00000003 0x00000000
0x00000015: 0x00000002 0x0000012c 0x00000000 0x00000000
0x00000016: 0x00000000 0x00000000 0x00000000 0x00000000
0x80000000: 0x80000008 0x00000000 0x00000000 0x00000000
0x80000001: 0x00000000 0x00000000 0x00000121 0x2c100800
0x80000002: 0x65746e49 0x2952286c 0x726f4320 0x4d542865
0x80000003: 0x39692029 0x3039392d 0x43204b30 0x40205550
0x80000004: 0x362e3320 0x7a484730 0x00000000 0x00000000
0x80000005: 0x00000000 0x00000000 0x00000000 0x00000000
0x80000006: 0x00000000 0x00000000 0x01006040 0x00000000
0x80000007: 0x00000000 0x00000000 0x00000000 0x00000100
0x80000008: 0x00003027 0x00000000 0x00000000 0xfe126026

SIMD current: SSE2, supported: SSE2
Capabilities: SSE2 AVX FMA3 POPCNT CVT16
Platform: win64/win64
OS version: 10.0.22621
Number of CPUs: 16
Physical memory: 65466 MB
Virtual memory: 134217727 MB
MemoryStatus:
MemoryLoad: 11
TotalPhys: 63.93 GB
AvailPhys: 56.67 GB
TotalPageFile: 73.43 GB
AvailPageFile: 64.53 GB
TotalVirtual: 128 TB
AvailVirtual: 127.91 TB
PageFaultCount: 191005
WorkingSetSize: 290.73 MB (peak: 371.9 MB)
QuotaPagedPoolUsage: 892.52 kB (peak: 894.95 kB)
QuotaNonPagedPoolUsage: 36.63 kB (peak: 98.39 kB)
PagefileUsage: 310.8 MB (peak: 423.19 MB)
PrivateUsage: 310.8 MB
Display color profiles: (sRGB display profile with display hardware configuration data derived from calibration)
Has default project: No

Config:
AutoMaxVideoRamUsage: 1
ConfigVersion: 122400
ControlPointAssistantVisible: 0
ControlPointTableVisible: 1
DetailViewerVisible: 0
FormPos/CPAssistant/Height: 439
FormPos/CPAssistant/Left: 100
FormPos/CPAssistant/Top: 114
FormPos/CPAssistant/Width: 616
FormPos/CPTableWindow/Height: 604
FormPos/CPTableWindow/Left: 564
FormPos/CPTableWindow/Top: 159
FormPos/CPTableWindow/Width: 892
FormPos/DetailViewer/Height: 332
FormPos/DetailViewer/Left: 202
FormPos/DetailViewer/Top: 115
FormPos/DetailViewer/Width: 309
FormPos/HelpWindow/Height: 439
FormPos/HelpWindow/Width: 616
FormPos/LensDatabase/Height: 439
FormPos/LensDatabase/Left: 126
FormPos/LensDatabase/Top: 140
FormPos/LensDatabase/Width: 616
FormPos/MainWindow/Height: 638
FormPos/MainWindow/MaximizeCenterX: 960
FormPos/MainWindow/MaximizeCenterY: 540
FormPos/MainWindow/Maximized: 1
FormPos/MainWindow/Width: 916
FormPos/PanoramaEditor/Height: 887
FormPos/PanoramaEditor/Left: 295
FormPos/PanoramaEditor/Maximized: 0
FormPos/PanoramaEditor/Top: 101
FormPos/PanoramaEditor/Width: 1455
FormPos/PublishToWeb/Height: 723
FormPos/PublishToWeb/Left: 620
FormPos/PublishToWeb/Top: 215
FormPos/PublishToWeb/Width: 836
LatestVersionUsed: 122400
LicenseAccepted/11.32.0.Pro: 1
LicenseAccepted/12.11.0.Pro: 1
LicenseAccepted/12.13.0.Pro: 1
LicenseAccepted/12.15.0.Pro: 1
LicenseAccepted/12.18.0.Pro: 1
LicenseAccepted/12.19.0.Pro: 1
LicenseAccepted/12.2.0.Pro: 1
LicenseAccepted/12.20.0.Pro: 1
LicenseAccepted/12.21.0.Pro: 1
LicenseAccepted/12.22.0.Pro: 1
LicenseAccepted/12.24.0.Pro: 1
LicenseAccepted/12.3.0.Pro: 1
LicenseAccepted/12.6.0.Pro: 1
LicenseAccepted/12.7.0.Pro: 1
LicenseAccepted/12.8.0.Pro: 1
LicenseAccepted/12.9.0.Pro: 1
OpenCLDevice: NVIDIA CUDA | NVIDIA GEFORCE RTX 3060 #1
PaintMaskRadius: 14.14213562373095
PanoramaEditor/Pinned: 1
PanoramaEditorShowNumbers2: 0
PanoramaEditorVisible: 1
PreviousAutoCheckForUpdates: 19683
PublishToWebSettings: 30 0 100 0 -180 180 0 -90 90 90 10 120 1 1 5 1 10 0 "Panorama" "" 0 "" 4.5 0 1 0
ShowBlendPluginConsoleWindow: 1
ShowRightMaskPane: 1
ViewerApp1: C:\Program Files (x86)\DevalVR\DevalVR playerU.exe

Global Config:

--- OpenCL: ---
Platform 0:
CL_PLATFORM_PROFILE: FULL_PROFILE
CL_PLATFORM_VERSION:
CL_PLATFORM_NAME: NVIDIA CUDA
CL_PLATFORM_VENDOR: NVIDIA Corporation
CL_PLATFORM_EXTENSIONS: cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_fp64 cl_khr_3d_image_writes cl_khr_byte_addressable_store cl_khr_icd cl_khr_gl_sharing cl_nv_compiler_options cl_nv_device_attribute_query cl_nv_pragma_unroll cl_nv_d3d10_sharing cl_khr_d3d10_sharing cl_nv_d3d11_sharing cl_nv_copy_opts cl_nv_create_buffer cl_khr_int64_base_atomics cl_khr_int64_extended_atomics cl_khr_device_uuid cl_khr_pci_bus_info cl_khr_external_semaphore cl_khr_external_memory cl_khr_external_semaphore_win32 cl_khr_external_memory_win32
Device 0:
NAME: NVIDIA GeForce RTX 3060
CL_DEVICE_ADDRESS_BITS: 64
CL_DEVICE_AVAILABLE: true
CL_DEVICE_COMPILER_AVAILABLE: true
CL_DEVICE_ENDIAN_LITTLE: true
CL_DEVICE_ERROR_CORRECTION_SUPPORT: false
CL_DEVICE_EXECUTION_CAPABILITIES: 1
CL_DEVICE_EXTENSIONS: cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_fp64 cl_khr_3d_image_writes cl_khr_byte_addressable_store cl_khr_icd cl_khr_gl_sharing cl_nv_compiler_options cl_nv_device_attribute_query cl_nv_pragma_unroll cl_nv_d3d10_sharing cl_khr_d3d10_sharing cl_nv_d3d11_sharing cl_nv_copy_opts cl_nv_create_buffer cl_khr_int64_base_atomics cl_khr_int64_extended_atomics cl_khr_device_uuid cl_khr_pci_bus_info cl_khr_external_semaphore cl_khr_external_memory cl_khr_external_semaphore_win32 cl_khr_external_memory_win32
CL_DEVICE_GLOBAL_MEM_CACHE_SIZE: 802816
CL_DEVICE_GLOBAL_MEM_CACHE_TYPE: 2
CL_DEVICE_GLOBAL_MEM_CACHELINE_SIZE: 128
CL_DEVICE_GLOBAL_MEM_SIZE: 12884246528
CL_DEVICE_HOST_UNIFIED_MEMORY: false
CL_DEVICE_IMAGE_SUPPORT: true
CL_DEVICE_IMAGE2D_MAX_HEIGHT: 32768
CL_DEVICE_IMAGE2D_MAX_WIDTH: 32768
CL_DEVICE_IMAGE3D_MAX_DEPTH: 16384
CL_DEVICE_IMAGE3D_MAX_HEIGHT: 16384
CL_DEVICE_IMAGE3D_MAX_WIDTH: 16384
CL_DEVICE_LOCAL_MEM_SIZE: 49152
CL_DEVICE_LOCAL_MEM_TYPE: 1
CL_DEVICE_MAX_CLOCK_FREQUENCY: 1867
CL_DEVICE_MAX_COMPUTE_UNITS: 28
CL_DEVICE_MAX_CONSTANT_ARGS: 9
CL_DEVICE_MAX_CONSTANT_BUFFER_SIZE: 65536
CL_DEVICE_MAX_MEM_ALLOC_SIZE: 3221061632
CL_DEVICE_MAX_PARAMETER_SIZE: 32764
CL_DEVICE_MAX_READ_IMAGE_ARGS: 256
CL_DEVICE_MAX_SAMPLERS: 32
CL_DEVICE_MAX_WORK_GROUP_SIZE: 1024
CL_DEVICE_MAX_WORK_ITEM_DIMENSIONS: 3
CL_DEVICE_MAX_WRITE_IMAGE_ARGS: 32
CL_DEVICE_MEM_BASE_ADDR_ALIGN: 4096
CL_DEVICE_MIN_DATA_TYPE_ALIGN_SIZE: 128
CL_DEVICE_NAME: NVIDIA GeForce RTX 3060
CL_DEVICE_NATIVE_VECTOR_WIDTH_CHAR: 1
CL_DEVICE_NATIVE_VECTOR_WIDTH_DOUBLE: 1
CL_DEVICE_NATIVE_VECTOR_WIDTH_FLOAT: 1
CL_DEVICE_NATIVE_VECTOR_WIDTH_HALF: 0
CL_DEVICE_NATIVE_VECTOR_WIDTH_INT: 1
CL_DEVICE_NATIVE_VECTOR_WIDTH_LONG: 1
CL_DEVICE_NATIVE_VECTOR_WIDTH_SHORT: 1
CL_DEVICE_OPENCL_C_VERSION: OpenCL C 1.2
CL_DEVICE_PREFERRED_VECTOR_WIDTH_CHAR: 1
CL_DEVICE_PREFERRED_VECTOR_WIDTH_DOUBLE: 1
CL_DEVICE_PREFERRED_VECTOR_WIDTH_FLOAT: 1
CL_DEVICE_PREFERRED_VECTOR_WIDTH_HALF: 0
CL_DEVICE_PREFERRED_VECTOR_WIDTH_INT: 1
CL_DEVICE_PREFERRED_VECTOR_WIDTH_LONG: 1
CL_DEVICE_PREFERRED_VECTOR_WIDTH_SHORT: 1
CL_DEVICE_PROFILE: FULL_PROFILE
CL_DEVICE_PROFILING_TIMER_RESOLUTION: 1000
CL_DEVICE_QUEUE_PROPERTIES: 3
CL_DEVICE_SINGLE_FP_CONFIG: 191
CL_DEVICE_TYPE: 4
CL_DEVICE_VENDOR_ID: 4318
CL_DEVICE_VENDOR: NVIDIA Corporation
CL_DEVICE_VERSION: OpenCL 3.0 CUDA
CL_DRIVER_VERSION: 546.17
CL_DEVICE_MAX_WORK_ITEM_SIZES: [1024, 1024, 64]
Selected device: NVIDIA GeForce RTX 3060
Use max video memory: 8601 MB

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Bill Landenberger

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Nov 24, 2023, 5:21:43 PM11/24/23

to PTGui Support

G'day Joost,
Ah, of course - I just looked at the bottom of the listing. I thought version 31.xx sounded a weird driver version! Much further up the list it has version 546.17 listed as the CL driver version for the Nvidia card (RTX3080Ti). I have tried disabling the onboard graphics device, but it makes no difference.
cheers
Bill

Andrew T

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Nov 28, 2023, 6:14:10 PM11/28/23

to PTGui Support

Thanks for the extra information and quick responses to help Joost.

PTGui Support

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Nov 30, 2023, 3:26:38 AM11/30/23

to pt...@googlegroups.com

An update:

I've managed to reproduce the problem once, also using nvidia driver
version 546.17. I can't reproduce the problem consistently, sometimes it
works fine. Debugging shows that openGL initialization hangs. I've filed
a bug report with nvidia.

For a workaround, this seems to work: if the viewer window doesn't
appear in a few seconds, open Windows Task manager by right clicking in
the task bar. Click More Details, go to the Details tab, select each
instance of PTGuiViewer.exe and click End Task. From then on the viewer
can be started normally, I presume it will work until the next reboot.
See attached screenshot.

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

On 24/11/2023 23:21, Bill Landenberger wrote:
> G'day Joost,

> Ah, of course - I just looked at the bottom of the listing. I thought
> version 31.xx sounded a weird driver version! Much further up the list
> it has version 546.17 listed as the CL driver version for the Nvidia
> card (RTX3080Ti). I have tried disabling the onboard graphics device,
> but it makes no difference.
> cheers
> Bill
>
> On Friday, 24 November 2023 at 19:33:06 UTC+11 PTGui Support wrote:
>
> Hi Bill,
>
> 31.0.101.4577 seems to be an Intel Arc driver. If you have multiple
> GPUs
> there will be multiple CL_DRIVER_VERSIONs.
>
> I've tried 528.49 and 546.01 but couldn't replicate the issue.
>
> It might also be related to the Intel/nvidia dual gpu combination.
>
> Anyone experiencing this (on Windows) could you let me know which
> hardware and which driver version you have?
>
> Kind regards,
>
> Joost Nieuwenhuijse

> www.ptgui.com <http://www.ptgui.com>

>
> On 23/11/2023 23:12, Bill Landenberger wrote:
> > G'day Joost,
> > CL_DRIVER_VERSION: 31.0.101.4577 is the latest driver here
> (Windows 11,
> > NVidia RTX3080Ti). This issue has been present since early
> September
> > for me. There has been at least a couple of Nvidia driver
> updates since
> > then, but the issue persists. As I mentioned before, I found a
> fix by
> > changing the setting on the program compatibility tab to 'Run this
> > program in compatibility mode for Windows 8' for PTGui Viewer and
> then
> > it works fine.
> > cheers
> > Bill
> >
> > On Friday, 24 November 2023 at 05:05:45 UTC+11 PTGui Support wrote:
> >
> > Could those who are experiencing this issue let me know which Nvidia
> > driver version you are using? One way to see this is by doing Help -
> > System Information in PTGui, the driver version is shown at the
> bottom
> > at 'CL_DRIVER_VERSION'.
> >
> > Kind regards,
> >
> > Joost Nieuwenhuijse

> <http://www.ptgui.com>> <http://www.ptgui.com <http://www.ptgui.com>

> > <http://www.ptgui.com <http://www.ptgui.com>>>
> > >
> > > On 02/12/2020 12:05, Paul Szilard wrote:
> > > > When I installed the demo I got the PTGUI Viewer. Then I
> > > bought the Pro
> > > > license and uninstalled the demos, followed by installing the
> > > paid
> > > > version, but alas, no Viewer!
> > > >
> > > > Can you help me to get the viewer back, please?
> > > >
> > > > --
> > > > You received this message because you are subscribed to the
> > > Google
> > > > Groups "PTGui Support" group.
> > > > To unsubscribe from this group and stop receiving emails from
> > > it, send
> > > > an email to ptgui+un...@googlegroups.com
> > > > <mailto:ptgui+un...@googlegroups.com>.
> > > > To view this discussion on the web visit
> > > >
> > >
> >

> > >
> > > --
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> > > Groups "PTGui Support" group.
> > > To unsubscribe from this group and stop receiving emails from it,
> > send
> > > an email to ptgui+un...@googlegroups.com
> > > <mailto:ptgui+un...@googlegroups.com>.
> > > To view this discussion on the web visit
> > >
> >

> >
> > --
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> >

> https://groups.google.com/d/msgid/ptgui/d3f563fa-9702-4c5f-9ad6-3525c4df88a3n%40googlegroups.com <https://groups.google.com/d/msgid/ptgui/d3f563fa-9702-4c5f-9ad6-3525c4df88a3n%40googlegroups.com> <https://groups.google.com/d/msgid/ptgui/d3f563fa-9702-4c5f-9ad6-3525c4df88a3n%40googlegroups.com?utm_medium=email&utm_source=footer <https://groups.google.com/d/msgid/ptgui/d3f563fa-9702-4c5f-9ad6-3525c4df88a3n%40googlegroups.com?utm_medium=email&utm_source=footer>>.

>
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Screenshot 2023-11-30 081822.png

Billy Hepburn

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Nov 30, 2023, 9:26:32 AM11/30/23

to PTGui Support

Afraid this doesn't work for me. No matter how many times I "End Task" the PTGuiViewer.exe it still does not appear.

However, if I attempt to open PTGuiViewer as normal from within PTGui it will eventually appear after about 10-15 minutes but is blank with the "Failed to create connection to server 'nl.newhouse.ptguiviewer.2.9.server' on topic 'CMDLINE': a clients attempt to establish a conversation has failed." over it.

Attempting the same thing for the second time and waiting another 10-15 minutes results in the same result as before.

Attempting for a third time and again waiting the 10-15 minutes, the viewer appears with the pano displayed but with the "Failed to create connection to server 'nl.newhouse.ptguiviewer.2.9.server' on topic 'CMDLINE': a clients attempt to establish a conversation has failed." still overlaid. Closing the error box, the viewer works as normal.

Closing the viewer and then attempting to open again just results in going back to the start, whereby the previous process of waiting for 15 minutes each time and repeating until the pano appears is necessary.

Annoying, but I'm just using DevalVR to preview now so I can still get by!

PTGui Support

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Nov 30, 2023, 10:12:08 AM11/30/23

to pt...@googlegroups.com

Too bad. I was not able to reproduce the problem consistently, only
occasionally. So i guess that's why killing and restarting the viewer
worked for me.

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

> www.ptgui.com <http://www.ptgui.com>

>
> --
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Luca

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Mar 20, 2024, 12:44:18 PM3/20/24

to PTGui Support

Hi

i started using PTgui again after a few weeks of inactivity and noticed i have the same problem. ptgui viewer will not open from within the app, i see the process but the viewer wont show up. Right clicking on a picture already processed and asking to visualize it with the viewer sometimes opens it after 20-30 seconds, sometimes doesnt work at all, not even the process. When it finally eventually opens, it gives the same warning of the picture shared by billy hepburn and shows the panorama

im running windows 10 with a rtx4060, driver version 546.33

any help is much welcome

Luca

PTGui Support

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Mar 20, 2024, 1:07:39 PM3/20/24

to pt...@googlegroups.com

Hi Luca,

This is a known bug in previous Nvidia GPU drivers for Windows. They
have fixed it in the most recent driver.

You can upgrade your driver here:
https://www.nvidia.com/download/index.aspx

I'm not sure if Windows Update already carries this driver, but you
could try updating Windows first.

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

> --
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