When you're sent a session and audio are not audible, What do you do?

[Dammie Onafeko]

Hi guys:

A great evening to you all. I've come again. Today, my colleague with
whom I interned sent me a session containing three different audio
from a conducted interview. I opened the session, hit play, but I
couldn't hear anything. Immediately, I went to Setup and checked my
playback. There, I changed the output to my Scarlet. Afterward, I
still couldn't hear anything. A friend said to check the I/O and set
the output to default, which I did, but to no avail. I've turned the
system on and off, and still the situation remains the same. What do I
do to hear these audio files and get on working on them? Please help!
Your time and effort will be greatly appreciated. Thanks!

Warm regards,

Dammie

[Steve Sparrow]

Hi. others will more than likely chime in here. But i still think it’s an I O issue. I’ve had sessions like this. What I had to do is change the I O of every track to my regular I O configuration. So as I’m mixing in the box mostly all my track outputs had to be set to output 1,2. It gets tricky if they’ve signed tracks to busses and then busses are set to some other output that they had set up. But if this is the problem, it should be fixable. Short of that, I don’t know. Slau and others probably have more suggestions. Good luck
Steve

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[Dammie Onafeko]

Hi Steeve! You're absolutely right! It's an IO setting problem. Prior
to setting the output in the I/O setting to default, I looked into
almost audio files and their output were showing output 1 2 stereo
Sanoisa, which indicated the engineer working on it previously used.
So I looked from top to bottom to find output 12 stereo, but couldn't
find any. But while I was typing up my mail, it occurred to me that I
hadn't checked the audio files IO individually after I had changed the
output in I/O settings under Set-up to default. As a result, I went
back to the system to fiddle with it again and I found the output 1 2
stereo this time around and picked immediately. Once picked and I hit
space bar, the audio file became audible. While trying to move to the
other, your mail came in, Steev and you verified what I'd just found
out. Thanks once again! I deeply grateful for your time, the
community's, and support. God bless you and all!

Yours truly

Dammie: BlindMagic

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[Steve Sparrow]

glad you got it working
Steve

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