Error message related to accessibility when pressing Default button in the I/O setup in PT2024.3 with Ventura

[John André Lium-Netland]

Hi,

I get an error message related to accessibility when pressing Default button in the I/O setup in PT2024.3 with Ventura. When pressing OK on this message, PT crash. Sometimes the error message does not show up, but PT still crash when I press the Default button in the I/O setup.

Is this a bug related to the combination of VoiceOver and PT? Any work-arounds?

Here is a copy of the error message:

Assertion in "/Users/autobld/gitlabci/PT/release/2024/r1/ProTools/DFW/Utilities/MacOS/DFW_Accessibility.MacOS.mm", line 2387.

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Best,
John André

[John André Lium-Netland]

Hello agin,

This bug is more serious than I first thought. It is purely related to the use of VoiceOver with PT. If VO is turned off, the bug is not there any more.

I use PT 2024.3 with last version of Ventura. If I turn off VoiceOver and let an sighted assistant open PT in a session, go to the Setup/i/O dialog, and press the default button in any of the tags Input/Output or Bus, PT will immediately work as expected and stay open in the I/O dialog.

If we turn on VoiceOver and I press the same default button in the same session by using VO-space key, PT will immediately crash, or first show the error message I pasted into my previous message in this thread. The error message contain words like accessibility, so it conforms that this is related to VoiceOver.

However, I did yet another test. I tried to import tracks from a different session by using the option-shift-I command to import session data. If I do this with VoiceOver on, PT will crash immediately when I select the file I would like to import from. If we do the same with VoiceOVer off, everything works as expected and the tracks will be imported. The solution in this case is to use Voiceover to locate the file you would like to import from, then turn off VoiceOver and press return and wait for a few seconds. Then you can turn on VO, select the tracks you would like to import, then turn off VoiceOver again and press return a copule of times during the next minute to complete the import procedure. This works as expected.

But I hope Slau or someone else close to the accessibility team at AVID read this and report the bug to AVID so it can be fixed as soon as possible.

Best,
John André

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[Martin (Punky) Sopart]

Hello John André!

Running latest Ventura and Pro Tools here.
The i/o default button and importing session data works as expected.

Maybe a routing issue with the Voice Over speech and sound output?

Best wishes! / Martin

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[Slau Halatyn]

Hi John,

I tried it with Ventura just as Martin and I’ve had no issues. I do recall that there was, at one time, a similar such situation where the sudden appearance of a dialog would yield an error like this and the workaround was to simply turn off VoiceOver before issuing the command, then turning VoiceOver on and things proceeded as normal. I don’t know why you’re specifically getting this error on your system but it appears not to be a general bug. I’m not sure if you have a current subscription but it might be a good idea to forward that error message to Avid’s tech support.

Slau