Hello Tom,
I think I do not quite get you setup and problem.
(I am not sure what you mean when speaking of portal and gateway)
So I assume that at any point you will have a RADIUS request to
FreeRADIUS with the privacyIDEA plugin and/or an API Request to
privacyIDEA.
Are you running FreeRADIUS?
So can you tell, what username arrives at the FreeRADIUS and what
arrives at privacyIDEA?
If you are using FreeRADIUS, this is usually the good point the split a
"domain\" from the username.
Kind regardss
Cornelius
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