IOError: encoder zip not available

[pr1m35]

I am running Debian Jessie on two hosts, both of which have privacyIDEA installed; works perfectly on host A but I get this error on machine B when I try to enroll a new token "IOError: encoder zip not available"

I have re-installed Pillow by forcibly removing it as such (dpkg -r --force-depends "python-pil:amd64"); followed by a re-install (apt-get install python-pil:amd64) but the results are the same; "encoder zip not available"

Here is an excerpt from my privacyidea.log

  File "/usr/lib/python2.7/dist-packages/privacyidea/api/token.py", line 239, in init

    init_details = tokenobject.get_init_detail(param, user)

  File "/usr/lib/python2.7/dist-packages/privacyidea/lib/log.py", line 125, in log_wrapper

    f_result = func(*args, **kwds)

  File "/usr/lib/python2.7/dist-packages/privacyidea/lib/tokens/hotptoken.py", line 160, in get_init_detail

    response_detail = TokenClass.get_init_detail(self, params, user)

  File "/usr/lib/python2.7/dist-packages/privacyidea/lib/tokenclass.py", line 1078, in get_init_detail

    "img": create_img(otpkey, width=200)}

  File "/usr/lib/python2.7/dist-packages/privacyidea/lib/utils.py", line 56, in create_img

    o_data = create_png(data, alt=alt)

  File "/usr/lib/python2.7/dist-packages/privacyidea/lib/utils.py", line 31, in create_png

    img.save(output)

  File "/usr/lib/python2.7/dist-packages/qrcode/image/pil.py", line 32, in save

    self._img.save(stream, kind)

  File "/usr/local/lib/python2.7/dist-packages/PIL/Image.py", line 1439, in save

    save_handler(self, fp, filename)

  File "/usr/local/lib/python2.7/dist-packages/PIL/PngImagePlugin.py", line 572, in _save

    ImageFile._save(im, _idat(fp, chunk), [("zip", (0,0)+im.size, 0, rawmode)])

  File "/usr/local/lib/python2.7/dist-packages/PIL/ImageFile.py", line 481, in _save

    e = Image._getencoder(im.mode, e, a, im.encoderconfig)

  File "/usr/local/lib/python2.7/dist-packages/PIL/Image.py", line 401, in _getencoder

    raise IOError("encoder %s not available" % encoder_name)

IOError: encoder zip not available

Enter code here...

[Cornelius Kölbel]

Hello,

your error message reads:

File "/usr/local/lib/python2.7/dist-packages/PIL/Image.py", line 401, in
_getencoder
raise IOError("encoder %s not available" % encoder_name)

But I guess the PIL debian package you installed is located at

/usr/lib/python2.7/dist-packages/PIL/Image.py (without local)


So I assume you have installed PIL manually without zip support.

Check the files in python-pil. I further assume they are not located
in /usr/local/lib/python but in /usr/lib/python.

I then would remove the
directory /usr/local/lib/python2.7/dist-packages/PIL/.

This should do the trick.

Kind regards
Cornelius

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Cornelius Kölbel
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[Joel Eames]

Removing

"/usr/local/lib/python2.7/dist-packages/PIL/"

Resolved this; 100% right!

Thanks!

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[Cornelius Kölbel]

Hello Joel,

that's great!

An thanks a lot for the feedback.

Kind regards
Cornelius