Re: [neonixie-l] Customer-manufacturer relations

[Gene Mark Segal]

Just because a customer is unclear on how to correct an issue with a device and reaches out to the manufacturer for help, does not mean the customer has NO knowledge of electronics. 

After my products (theremin musical instruments) being in use for 20 years, I welcome occasional requests for repair and am often able to resolve the issue without having to ship the units back to me by offering simple troubleshooting tips. It appears that Greg was unable to get this information. I would have suspected the device (and not the NE2)  myself as well, like a software bug. But whatever it is, simple COMMUNICATION from the manufacturer would have really gone a long way. Arrogance is not the way to treat the people who put bread in your pocket. 

I think we are now all curious what the end result will be. Perhaps Greg can substitute a new NE2 as a troubleshooting step to at least eliminate that possibility. But that's not a reason to ship the clock to Germany, considering high international shipping fees, and flawed communication with the manufacturer (suggesting the clock may never return back to the owner if shipped). I wouldn't ship MY device overseas for that. I'd expect basic troubleshooting instructions from the manufacturer. PERIOD. 

On Jan 14, 2017, at 9:52 AM, Instrument Resources of America <IRACO...@HUGHES.NET> wrote:

I agree!!  It may have been much simpler, easier, and saved a lot of headaches, hassels, and bad customer feelings/relations to just have the darn clock sent somewhere for repair and then sent back. Especially if as indicated the customer has NO knowledge of electronics and it was known at the time!!  My two cents worth.  Ira.

On 1/14/2017 9:37 AM, Gene Mark Segal wrote:

WOW! Such strong and repetitive language only shows that one has a reason to prove something. Good customer service means never putting your customers in a position to feel the need to reach out to the community.  

Greg has been a solid long-term customer of mine. 

Gene Segal

On Jan 14, 2017, at 9:06 AM, Greg P <Gregory...@verizon.net> wrote:

Nick,

Thank you!  That was very inappropriate of Dieter to put my PERSONAL information out there.  I have tried numerous times to resolve this privately.

On Saturday, January 14, 2017 at 12:04:49 PM UTC-5, Nick wrote:

It is completely forbidden to post confidential personal information or to make threats on this group, or indeed anywhere - it's considered extremely poor netiquette and always has been. If there is a dispute between customers and suppliers, deal with it offline, not here - the thread has been locked and the personal information posts deleted.

Moderators

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<IRACOSALES.vcf>

[Nick]

It appears the whole issue is down to an email problem and a misunderstanding.

Dieter did reply (4 times) back in December but Greg never got them due to some email issue.

They are now sorting it out between themselves. Offline.

Nick

[Gene Mark Segal]

That's great! Because if the original communication would have been 50% as effective as the communication here regarding alleged libel for the alleged non-communication, the blinker problem would have been solved long ago! 😆😆😆

Just trying to end it on a light note)

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