Automatic synchronization not synchronizing. Any idea why?

[Fletcher Kauffman]

I have a single file in the cloud, and I connect to it from my phone and, like, three other computers.

Up until a few weeks ago, the auto-synchronization worked excellently.

I'm not sure what changed-- but if I look at any of the clients (for example, on my Android, it shows auto sync is turned on, along with using any connection, and allowing push. But it says right there, the last synchronization was 21 hours and 9 minutes ago.

Sometimes, if I switch to the desktop app, or open the side-menu on Android, it will begin synchronizing, but usually not. Even more puzzling, the application on both desktop and phone will show the proper icon for which direction data needs to go.

The only thing that MIGHT have coincided with this problem was that I had a major data issue, and had to create a new cloud file and re-sync everything to it, but I can't see why that would be a problem.

I just had a look at the logs, and it appears that the issue may just be with the phone. The log shows one of the desktop machines is synchronizing regularly (or, at least, checking in).

I did a "Reset Sync" on the phone, which it appeared to do and complete without incident, but it still shows the synchronization as having happened 21:09 ago. The "Test Connection" completes successfully.

Any ideas?

[Fletcher Kauffman]

Update:

This is the case with the PCs also. Icons are sitting there, ready to sync, but are not sync'ing.

This feature was working weeks ago, beautifully. I would complete a reminder on my phone, and within a minute or two, the reminder windows on my computers would close.

Now, doesn't even appear to be sync'ing on startup.

[Laurence Glazier]

I entered a new task on my desktop a half hour ago, and it is not appearing on my mobile. This was working automatically earlier today. I have forced the sync several times on each platform. Hopefully this is just a glitch. Maybe it is related to what was described above.

Laurence

[Michael Emerald, CFA]

I don’t know if this is the case, but the server was down briefly a few weeks ago and I couldn’t sync for a couple of hours.  Mine’s fine, though, so I suspect that’s not it.

 

Let me know if you have any other questions I can’t answer 😊.

 

Michael

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