Cannot open the app in the phone

[shreyaja...@gmail.com]

It says something​ like, "unfortunately.." and closes instantly.
I'm using a Redmi phone.

[Peter Bienstman]

Hi,

Is there more information displayed, or do you get the option to send a crash report to the developers?

Since I have never seen this, it will be very difficult for me to do something about it on my own, and I'm dependent on somebody to e.g. run the app and observe the debug messages through Android Studio.

Cheers,

Peter

--
You received this message because you are subscribed to the Google Groups "mnemosyne-proj-users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to mnemosyne-proj-u...@googlegroups.com.
To post to this group, send email to mnemosyne-...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/mnemosyne-proj-users/17fc436d-67ac-4290-b553-c07f4d84efaa%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

[aiba...@gmail.com]

On Wednesday, March 29, 2017 at 5:45:46 AM UTC+2, shreyaja...@gmail.com wrote:
> It says something​ like, "unfortunately.." and closes instantly.
> I'm using a Redmi phone.

I had exactly the same problem.

[Peter Bienstman]

Hi,

Again, I'd love to look into this, but I cannot proceed until one of you installs Android Studio, connects your phone with an USB cable to your PC, starts Mnemosyne on your phone, and sends me the debug log that will appear in Android Studio...

Cheers,

Peter

--
You received this message because you are subscribed to the Google Groups "mnemosyne-proj-users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to mnemosyne-proj-u...@googlegroups.com.
To post to this group, send email to mnemosyne-...@googlegroups.com.

To view this discussion on the web visit https://groups.google.com/d/msgid/mnemosyne-proj-users/a43c7392-20ac-4550-a715-4c4fe7500ee2%40googlegroups.com.

[Chris]

I just installed Mnemosyne 1.3.5 on my Android phone and when I started the app there was a message for a fraction of a second: "Unfortunately Mnemosyne has stopped" and then the app was closed.

I am not sure if it is the same problem as described here, but in my case I am using a phone which supports multiple users (Android 5) and the user I used for installation of Mnemosyne was not the main user. I switched to the main user afterwards and installed Mnemosyne there and it was successful, I can now use the app there.

[Peter Bienstman]

Hi,

 

Thanks for letting this know, I’ll update the info on the Google play store page.

 

Cheers,

 

Peter

 

From: mnemosyne-...@googlegroups.com [mailto:mnemosyne-...@googlegroups.com] On Behalf Of Chris
Sent: 30 March 2017 11:53
To: mnemosyne-proj-users <mnemosyne-...@googlegroups.com>
Cc: shreyaja...@gmail.com
Subject: [mnemosyne-proj-users] Re: Cannot open the app in the phone

 

I just installed Mnemosyne 1.3.5 on my Android phone and when I started the app there was a message for a fraction of a second: "Unfortunately Mnemosyne has stopped" and then the app was closed.

I am not sure if it is the same problem as described here, but in my case I am using a phone which supports multiple users (Android 5) and the user I used for installation of Mnemosyne was not the main user. I switched to the main user afterwards and installed Mnemosyne there and it was successful, I can now use the app there.

--

You received this message because you are subscribed to the Google Groups "mnemosyne-proj-users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to mnemosyne-proj-u...@googlegroups.com.
To post to this group, send email to mnemosyne-...@googlegroups.com.

To view this discussion on the web visit https://groups.google.com/d/msgid/mnemosyne-proj-users/fa436844-35d5-42e1-80b2-757d515b5c70%40googlegroups.com.

[Angelika]

Hi Peter,

same prob here.
Phone-app wanted to archive old logs. Then nothing viewable for the next hour (except wait-cursor and message "archiving old logs"). Copied database to PC, comprimise, copied to the phone again -- just the same. Tried to restart, tried re-install phone-app from google. Then De-install, delete Mnemo-Dir on the phone, tried to install again --> first part installed, when installing should be continued from the phone - interruption, just extremly short viewable message "Leider wurde Mnemosyne beendet", directory org.mnemosyne on the phone (but no folder Mnemosyne). APK for direct-install cannot be found by following the link on the HP (sourceforge) - found it on apkpure.com -- unfortunately the same, always hangs when trying to finalize installation.

found and installed Android Studio, phone connected via USB - and then ? I'm afraid, Android Studio doesn't know anything about the mobile and I'm not able to find the right settings for creating needed file by my own - dummy-near-instruction please ;-)

wbr
Angelika

[cutted]

one of you installs Android Studio, connects your phone with an USB cable to your PC, starts Mnemosyne on your phone, and sends me the debug log that will appear in Android Studio...

[cutted]

[Peter Bienstman]

Hi,

 

Are you sure you are using the latest version of the Android app? The archiving of old logs no longer happens automatically there, it is a menu option you have to activate manually…

 

Peter

 

From: mnemosyne-...@googlegroups.com [mailto:mnemosyne-...@googlegroups.com] On Behalf Of Angelika

Sent: 07 April 2017 13:06
To: mnemosyne-proj-users <mnemosyne-...@googlegroups.com>
Cc: shreyaja...@gmail.com

--

You received this message because you are subscribed to the Google Groups "mnemosyne-proj-users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to mnemosyne-proj-u...@googlegroups.com.
To post to this group, send email to mnemosyne-...@googlegroups.com.

To view this discussion on the web visit https://groups.google.com/d/msgid/mnemosyne-proj-users/6eb541b2-19ac-44fc-8399-f5a13f9f1062%40googlegroups.com.

[Angelika]

it was 1.3.5 for the app and 2.4.1 on the PC.
But anyway at the moment no app on the phone (see posting above) and installation (both ways) cannot be finished ...

wbr
Angelika

Am Freitag, 7. April 2017 13:10:46 UTC+2 schrieb Peter Bienstman:

Hi,

 

Are you sure you are using the latest version of the Android app? The archiving of old logs no longer happens automatically there, it is a menu option you have to activate manually…

 

Peter

 

From: mnemosyne-...@googlegroups.com [mailto:mnemosyne-...@googlegroups.com] On Behalf Of Angelika
Sent: 07 April 2017 13:06
To: mnemosyne-proj-users <mnemosyne-...@googlegroups.com>
Cc: shreyaja...@gmail.com
Subject: Re: [mnemosyne-proj-users] Re: Cannot open the app in the phone

 

Hi Peter,

same prob here.
Phone-app wanted to archive old logs. Then nothing viewable for the next hour (except wait-cursor and message "archiving old logs"). Copied database to PC, comprimise, copied to the phone again -- just the same. Tried to restart, tried re-install phone-app from google. Then De-install, delete Mnemo-Dir on the phone, tried to install again --> first part installed, when installing should be continued from the phone - interruption, just extremly short viewable message "Leider wurde Mnemosyne beendet", directory org.mnemosyne on the phone (but no folder Mnemosyne). APK for direct-install cannot be found by following the link on the HP (sourceforge) - found it on apkpure.com -- unfortunately the same, always hangs when trying to finalize installation.

found and installed Android Studio, phone connected via USB - and then ? I'm afraid, Android Studio doesn't know anything about the mobile and I'm not able to find the right settings for creating needed file by my own - dummy-near-instruction please ;-)

wbr
Angelika

[cutted]
one of you installs Android Studio, connects your phone with an USB cable to your PC, starts Mnemosyne on your phone, and sends me the debug log that will appear in Android Studio...

[cutted]

--
You received this message because you are subscribed to the Google Groups "mnemosyne-proj-users" group.

To unsubscribe from this group and stop receiving emails from it, send an email to mnemosyne-proj-users+unsub...@googlegroups.com.
To post to this group, send email to mnemosyne...@googlegroups.com.

[Peter Bienstman]

Hi,

 

Perhaps there’s some leftover from a previous install. Can you uninstall Mnemosyne, delete /sdcard/Mnemosyne and then reinstall it from Google Play?

 

Cheers,

To unsubscribe from this group and stop receiving emails from it, send an email to mnemosyne-proj-u...@googlegroups.com.

To post to this group, send email to mnemosyne...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/mnemosyne-proj-users/6eb541b2-19ac-44fc-8399-f5a13f9f1062%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

--

You received this message because you are subscribed to the Google Groups "mnemosyne-proj-users" group.

To unsubscribe from this group and stop receiving emails from it, send an email to mnemosyne-proj-u...@googlegroups.com.
To post to this group, send email to mnemosyne-...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/mnemosyne-proj-users/a44ba034-67ad-4c4e-a527-4053f712ea8c%40googlegroups.com.

[Angelika]

Sorry for that Peter, but do you _really_ _read_ posts?
In my first post I wrote all the steps I tried and re-install, deinstall and deletion of the Mnemosyne-folder on the phone and both methods of installing the app (google play and via apk) were part of all the steps I tried. And no, it didn't change anything, at the moment the installation cannot be finalised (at the phone) - and nothing helps.

 I'm willing to give you the log-file you need, but I need help with Android Studio to create it.

wbr
Angelika

[cutted]

Can you uninstall Mnemosyne, delete /sdcard/Mnemosyne and then reinstall it from Google Play?

[cutted]

[Peter Bienstman]

>Sorry for that Peter, but do you _really_ _read_ posts?
>In my first post I wrote all the steps I tried and re-install, deinstall and deletion of the Mnemosyne-folder on the phone and both methods of installing >the app (google play and via apk) were part of all the steps I tried. And no, it didn't change anything, at the moment the installation cannot be >finalised (at the phone) - and nothing helps.

I did read your post, really :-) The crucial part is that I asked you to reinstall from Google Play. (Apk's you find on a third-party site like apkpure are not supported at all, for obvious reasons.)

>I'm willing to give you the log-file you need, but I need help with Android Studio to create it.

If you connect (and unlock) your phone, in Android Studio, you should see a window "Android monitor" with a tab 'logcat', where lots of debug messages scroll by. Just start Mnemosyne (or the Mnemosyne install), and then send me all the debug messages.

Cheers,

Peter

[Angelika]

Hi Peter,

I _DID_ try to install it via google apps (before searching for the APK)- with and without restarting the phone, with and without deleting the Mnemosyne-Folder - (for five or six times), but always the same result: finalising the installation via the phone not possible, app just says "wurde beendet" very shortly and that's all. No Mnemosyne-Folder, just org.mnemosyne.

Tnkx for the description ;-)

Enclosed please find
-) 1 file "starting.txt" debugged when trying to start the app
-) 1 file "installing.txt" debugged when trying to install app from google play

HTH
Angelika
[cutted]

[Peter Bienstman]

Hi,

 

Thanks for the logs, that helps!

 

Just to confirm, were you able to run this version before? Since you mentioned something about hanging while archiving old logs? Or was that with a previous version?

 

Did in the past try to use the ‘datadir.txt’ functionality described in http://mnemosyne-proj.org/help/android-client? Not that you should, I’m just asking if you used that in the past.

 

Can you say something more about the storage on your device? Do you have internal storage only, or also a removable card? What are their paths? The removable card is not set read-only?

 

You mentioned “No Mnemosyne-Folder, just org.mnemosyne”. What’s the full path of that folder? What’s inside it? So, there isn’t any default.db file inside any Mnemosyne folder on your device?

 

Thanks!

 

Peter

 

From: mnemosyne-...@googlegroups.com [mailto:mnemosyne-...@googlegroups.com] On Behalf Of Angelika
Sent: 07 April 2017 17:51
To: mnemosyne-proj-users <mnemosyne-...@googlegroups.com>
Subject: Re: [mnemosyne-proj-users] Re: Cannot open the app in the phone

 

Hi Peter,

--

You received this message because you are subscribed to the Google Groups "mnemosyne-proj-users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to mnemosyne-proj-u...@googlegroups.com.
To post to this group, send email to mnemosyne-...@googlegroups.com.

To view this discussion on the web visit https://groups.google.com/d/msgid/mnemosyne-proj-users/9bd08106-2af2-4440-9819-2154b69fbaae%40googlegroups.com.

[Angelika]

Hi Peter,

> Thanks for the logs, that helps!

glad to read ;-)

>Just to confirm, were you able to run this version before?

>Since you mentioned something about hanging while archiving old logs? Or was that with a previous version?

I _THOUGHT_ that I used the latest version, but if the archiving-behaviour changed, could it also be possible, that the update failed and I really used an older version. Fact is there _WAS_ the previous version of the app on this mobile and working and I had to update a few weeks ago, because the PC-version changed; and it _DID_ work since then till trying to archive the old logs.

 >Did in the past try to use the ‘datadir.txt’ functionality described in http://mnemosyne-proj.org/help/android-client? Not that you should, >I’m just asking if you used that in the past.

no, wasn't necessary, cause once established it worked fine ;-)

 

>Can you say something more about the storage on your device? Do you have internal storage only, or also a removable card? What are their >paths? The removable card is not set read-only?

No removable card, Mnemosyne installed locally and used only locally. (Sync with PC-database)

 

>You mentioned “No Mnemosyne-Folder, just org.mnemosyne”. What’s the full path of that folder?

it's on the internal storage; see below.

>What’s inside it? So, there isn’t any default.db file inside any Mnemosyne folder on your device?

As I'm not at home at the moment (but the mobile is ;->) I can answer this question in the evening.

At the moment, there is _NO_ Mnemosyne-folder on the device (but I copied it to the PC before deleting *g*), just the org.mnemosyne which seems to be a part of the interrupted installation.

[cutted]

Hope this helps so far, rest follows ...

Angelika

[Angelika]

Hi Peter,

here the promised additional information:
[cutted]
> What are their paths?
Total Commander shows /storage/emulated/0

>You mentioned “No Mnemosyne-Folder, just org.mnemosyne”. What’s the full path of that folder?

/storage/emulated/0/org.mnemosyne
 
>What’s inside it?
folder packaged containing org.mnemosyne_1.tmp.zip and org.mnemosyne_1_ZipInfo.txt

[cutted]
wbr
Angelika

[Peter Bienstman]

Hi,

 

What happens with this version?

 

https://www.dropbox.com/s/jiftsg6mto0439m/Mnemosyne-debug.apk?dl=0

 

Cheers,

 

Peter

 

 

From: mnemosyne-...@googlegroups.com [mailto:mnemosyne-...@googlegroups.com] On Behalf Of Angelika
Sent: 08 April 2017 22:01
To: mnemosyne-proj-users <mnemosyne-...@googlegroups.com>
Subject: Re: [mnemosyne-proj-users] Re: Cannot open the app in the phone

 

Hi Peter,

--

You received this message because you are subscribed to the Google Groups "mnemosyne-proj-users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to mnemosyne-proj-u...@googlegroups.com.
To post to this group, send email to mnemosyne-...@googlegroups.com.

To view this discussion on the web visit https://groups.google.com/d/msgid/mnemosyne-proj-users/9f7a254b-106d-423f-b027-3d7a543d45c5%40googlegroups.com.

[Angelika]

Hi Peter,

>What happens with this version?

 

https://www.dropbox.com/s/jiftsg6mto0439m/Mnemosyne-debug.apk?dl=0

 

Cheers,

[cutted]

installation possible and complete, startable, sync possible -- seems to be alright.

HTH
Angelika

[Peter Bienstman]

Thanks, new version is live now.

 

Peter

 

From: mnemosyne-...@googlegroups.com [mailto:mnemosyne-...@googlegroups.com] On Behalf Of Angelika
Sent: 10 April 2017 19:48
To: mnemosyne-proj-users <mnemosyne-...@googlegroups.com>
Subject: Re: [mnemosyne-proj-users] Re: Cannot open the app in the phone

 

Hi Peter,

--

You received this message because you are subscribed to the Google Groups "mnemosyne-proj-users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to mnemosyne-proj-u...@googlegroups.com.
To post to this group, send email to mnemosyne-...@googlegroups.com.

To view this discussion on the web visit https://groups.google.com/d/msgid/mnemosyne-proj-users/1fd39a8c-1932-499a-9a3b-350ae644a2be%40googlegroups.com.

[Angelika]

Didn't want to open new thread, seem to have same prob on another phone with another database:
app started archiving itself after opening. hang (nothing than waitcursor for hours). try to install newest version via google play store. installation incomplete (when phone tries to finalise installation).

If anyone has the same prob, the following work-around does the job:
-) save the default.db to the computer
-) deinstall Mnemosyne from the phone
-) delete Mnemosyne-folder on the phone
-) install Mnemosyne newest version on the phone (= Mnemosyne database is empty on the phone)
-) open the saved database as default-database on the desktop-version
-) sync database
--> newest version of the app on the phone with all the learning-infos from the old database

HTH
Angelika

[cutted]

Thanks, new version is live now.

[cutted]

[Peter Bienstman]

Hi,

 

Thanks for getting back. Indeed, if you have problems, starting from a clean install is always best.

 

Cheers,

 

Peter

 

From: mnemosyne-...@googlegroups.com [mailto:mnemosyne-...@googlegroups.com] On Behalf Of Angelika
Sent: 13 April 2017 01:04
To: mnemosyne-proj-users <mnemosyne-...@googlegroups.com>
Subject: Re: [mnemosyne-proj-users] Re: Cannot open the app in the phone

 

Didn't want to open new thread, seem to have same prob on another phone with another database:

[cutted]

--

You received this message because you are subscribed to the Google Groups "mnemosyne-proj-users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to mnemosyne-proj-u...@googlegroups.com.
To post to this group, send email to mnemosyne-...@googlegroups.com.

To view this discussion on the web visit https://groups.google.com/d/msgid/mnemosyne-proj-users/0b3d3db8-6772-40a1-8c57-dc5f76e7a8ef%40googlegroups.com.

[Angelika]

One additional information to above post:

in getting curious messages ("Pass this to developers" - database seemed to be damaged, Errno. 133 - Socket error) don't spend hours for hours for searching:

if you use a wind*beep*-system, restarting not only Mnemosyne, but the whole PC (and sometimes the phone) can _really_ help...

wbr
Angelika

[cutted]