Issues connecting Windows 10 computer to Hub server hosted on MacOS

[Kim Nucci]

Hi Jacktrippers,

Thought I would pose an interesting Windows 10 issue I encountered with my collaborator, Alex who's on Windows 10 Home.

Alex's computer is an MSI gaming/VR laptop with a focusrite sound card and he's using focusrite asio drivers. This is not a clean install of Windows 10 Pro made for beta testing purposes; Alex has a bunch of stuff like Steam/ games, Unity, a DAW, Max/MSP and other generic office softwares. We turned off network printer sharing, Norton Firewall, and his router's nanny settings.

We also tried this with a Mac on his same home network — no issue connecting, it works perfectly.

The server is a 2014 model MBP 15" running High Sierra, it's had no issues with other folks connecting using macOS.

My computer is a 2016 MBP 15" running High Sierra. It's had no issues connecting to the hub server.

Two results happen when we try to have him connect to the hub server.

1. "Garbage numbers"

These are the errors I'm seeing on the server side are:

JackTrip HUB SERVER: Client Connection Received!
JackTrip HUB SERVER: Client Connect Received from Address : ::ffff:107.15.87.9
JackTrip HUB SERVER: Reading UDP port from Client...
JackTrip HUB SERVER: Client UDP Port is = 4464
JackTrip HUB SERVER: Client TCP Connection Closed!
JackTrip HUB SERVER: Spawning JackTripWorker...
mPeerAddress 0 "::ffff:107.15.87.9" 4464
JackTrip HUB SERVER: Starting JackTripWorker...
--->JackTripWorker: is not receiving Datagrams (timeout)
releasing jacktripWorker so change patch
JackTrip HUB SERVER: Total Running Threads:  0

And the errors Alex is seeing on his side are:

C:\Program Files (x86)\Jack>jacktrip -C 104.177.145.137 -q 8 -n 1
Setting JACK Process Callback...
SUCCESS
---------------------------------------------------------
The Sampling Rate is: 48000
---------------------------------------------------------
The Audio Buffer Size is: 128 samples
                      or: 512 bytes
---------------------------------------------------------
The Number of Channels is: 1
---------------------------------------------------------
The RTAudio device ID is: 0
---------------------------------------------------------
Using UDP Protocol
---------------------------------------------------------
Server Address set to: 104.177.145.137 Port: 61000
---------------------------------------------------------
UDP Socket Receiving in Port: 4464
---------------------------------------------------------
Waiting for Peer...
ERROR: Peer Buffer Size is  : 58639
       Local Buffer Size is : 128
Make sure both machines use same buffer size
------------------------------------------------------

ERROR: Peer Sampling Rate is   : 22050
       Local Sampling Rate is  : 48000
Make sure both machines use the same Sampling Rate
---------------------------------------------------------
ERROR: Peer Audio Bit Resolution is  : 8
       Local Audio Bit Resolution is : 16
Make sure both machines use the same Bit Resolution
---------------------------------------------------------
Received Connection from Peer!
Stopping JackTrip...
JackTrip Processes STOPPED!
---------------------------------------------------------
Exiting JackTrip...

2. Variations on "It's not connecting"

His computer says it's connected but the server doesn't recognize his connection or boots him after a few seconds. This happened when we used the -e ( empty header mode as defined here: https://ccrma.stanford.edu/groups/soundwire/software/jacktrip/class_empty_header.html ) parameter on the server and and connecting computers. It also failed to register on the server after making the changes shown below...

I reached out to Chris Chafe and he suggested it might be a printer sharing issue. We set these parameters on Alex's computer per his recommendation:

1. In Windows Search Type: sharing

2. Choose “Manage Advanced Sharing”

3. Turn off printer and file sharing for both public and private

Thoughts?

Semi-related I've just finished rolling out Jamulus and Jacktrip for the California Jazz Conservatory. We're doing all virtual classes this semester. Due to a substantial number of students using Windows and having similar issues to Alex, we're 100% on Jamulus right now. I think I ran 60 hours of trainings on both platforms, and ~80% of the Windows users ran into issues with Jacktrip. I'd prefer that we use Jacktrip as the audio quality is better and it seems to be a bit lower latency... some of the faculty are also really stanning for Jacktrip. A lot of these kids have a setup similar to Alex where there's a number of games installed. I'm wondering if there's a port forwarding related conflict between Jacktrip and Steam or any of the popular games. So I'm trying to see if there's a fix for both personal and professional reasons.

If it was my machine having the issue the obvious step would be a wipe and reinstall or a Linux partition... but that's not usually a feasible recommendation.

Anyone have any insights/ success with JT on an "wild" Windows 10 installation? Or come across similar problems?

Thanks,

Kim.

[Synthia Cynthia Payne]

Hi Kim,

I've had several reports of this very thing - the random settings - and
turning off printer and file sharing has been 100% successful.

Before we look into the other possible fixes, I noticed that there is no
instruction to "SAVE" after changing the printer and file sharing
setting. The SAVE button is at the bottom of the advanced sharing window
and sometimes not readily visible.

Also, remember to wait at least 10 seconds before re-connecting - "Row
Your Boat" x2. Please confirm that the settings were saved, and the
10-second wait time.

If we are looking deeper, someone has suggested that the printer and
file sharing problem could have something to do with jacktrip using
ports that are used by SAMBA. It would be critical for someone with a
Windows dev machine to step up and take this on.

Hope this helps in some way. I've copied Aaron, but he does not
currently have a Windows machine that can do this.

Synthia

On 9/2/2020 2:17 PM, Kim Nucci wrote:
> Hi Jacktrippers,
>
> Thought I would pose an interesting Windows 10 issue I encountered with
> my collaborator, Alex who's on Windows 10 Home.
>
> Alex's computer is an MSI gaming/VR laptop with a focusrite sound card
> and he's using focusrite asio drivers. This is not a clean install of
> Windows 10 Pro made for beta testing purposes; Alex has a bunch of stuff
> like Steam/ games, Unity, a DAW, Max/MSP and other generic office
> softwares. We turned off network printer sharing, Norton Firewall, and
> his router's nanny settings.
> We also tried this with a Mac on his same home network — no issue
> connecting, it works perfectly.
> The server is a 2014 model MBP 15" running High Sierra, it's had no
> issues with other folks connecting using macOS.
> My computer is a 2016 MBP 15" running High Sierra. It's had no issues
> connecting to the hub server.
>
> Two results happen when we try to have him connect to the hub server.
> 1. "Garbage numbers"

> *These are the errors I'm seeing on the server side are:*

> JackTrip HUB SERVER: Client Connection Received!
> JackTrip HUB SERVER: Client Connect Received from Address :
> ::ffff:107.15.87.9
> JackTrip HUB SERVER: Reading UDP port from Client...
> JackTrip HUB SERVER: Client UDP Port is = 4464
> JackTrip HUB SERVER: Client TCP Connection Closed!
> JackTrip HUB SERVER: Spawning JackTripWorker...
> mPeerAddress 0 "::ffff:107.15.87.9" 4464
> JackTrip HUB SERVER: Starting JackTripWorker...
> --->JackTripWorker: is not receiving Datagrams (timeout)
> releasing jacktripWorker so change patch
> JackTrip HUB SERVER: Total Running Threads:  0

> *
> *
> *And the errors Alex is seeing on his side are:*

> /1. In Windows Search Type: sharing/
> /2. Choose “Manage Advanced Sharing”/
> /3. Turn off printer and file sharing for both public and private/

>
>
> Thoughts?
>
> Semi-related I've just finished rolling out Jamulus and Jacktrip for the
> California Jazz Conservatory. We're doing all virtual classes this
> semester. Due to a substantial number of students using Windows and
> having similar issues to Alex, we're 100% on Jamulus right now. I think
> I ran 60 hours of trainings on both platforms, and ~80% of the Windows
> users ran into issues with Jacktrip. I'd prefer that we use Jacktrip as
> the audio quality is better and it seems to be a bit lower latency...
> some of the faculty are also really stanning for Jacktrip. A lot of
> these kids have a setup similar to Alex where there's a number of games
> installed. I'm wondering if there's a port forwarding related conflict
> between Jacktrip and Steam or any of the popular games. So I'm trying to
> see if there's a fix for both personal and professional reasons.
>
> If it was my machine having the issue the obvious step would be a wipe
> and reinstall or a Linux partition... but that's not usually a feasible
> recommendation.
>
> Anyone have any insights/ success with JT on an "wild" Windows 10
> installation? Or come across similar problems?
>
> Thanks,
> Kim.
>

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[OCH]

I'm sorry you're having a hard time with this.

Though I wrote a quick guide a couple years ago for windows, there are now more windows people, and better qualified, on this mailing list.

In any case, here are some notes to help debugging:

- are these problems consistent across modes, have you tried connecting to a non hub server using that machine?

- what are the qjackctl settings?

- congrats on rolling out Jamulus and Jacktrip for CJC, I can only imagine all the work to make sure everyone's system is able to connect.

- not that you should give up on jacktrip, but have you heard of quacktrip?

Best,

OCH

edit: I took too long to write and I noticed that Synthia has written now. Thx Synthia!

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[Bonnie Kwong]

Hi Kim,

Andrew Forysth and I just did some tests on the hub server that went well this afternoon, with Andrew using a client on Win 10.  

The Win client used this executable and instructions Chris provided:

https://ccrma.stanford.edu/software/jacktrip/windows/index.html

All updates to ASIO4All and Jack are a must.
No installer, just an executable (static).

On the server side, we compiled from source using Aaron's async-hublistener branch.  Note the binary is now in a folder named "builddir," so cd ../builddir and ./jacktrip -S etc after building in the src directory.  Feel free to message me off-list if you're still having problems.

Bonnie

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[Bonnie Kwong]

Hi again,

Here's an installer from Aaron Wyatt for running the client on Windows, which also includes his new GUI, QJackTrip:

https://www.psi-borg.org/QJackTrip.msi

Some notes from Aaron:

I'm really hoping that my suspicions are right: that there's some bad interaction going on between Qt networking and our direct access of the underlying windows socket, and that the rewriting of the network code that's now in dev (and in the qjacktrip branch) will fix it once and for all.

Again, the best branch to run the server on at the moment is Aaron's async-hublistener.

Bonnie 

[Synthia Cynthia Payne]

Kim, I ran across a post that suggested turning off any auto-updaters
such as for Dropbox, Skype, Slack, etc. I would love to hear about the
fixes, solutions or workarounds that you found. synth

On 9/2/2020 2:17 PM, Kim Nucci wrote:

> Hi Jacktrippers,
>
> Thought I would pose an interesting Windows 10 issue I encountered with
> my collaborator, Alex who's on Windows 10 Home.
>
> Alex's computer is an MSI gaming/VR laptop with a focusrite sound card
> and he's using focusrite asio drivers. This is not a clean install of
> Windows 10 Pro made for beta testing purposes; Alex has a bunch of stuff
> like Steam/ games, Unity, a DAW, Max/MSP and other generic office
> softwares. We turned off network printer sharing, Norton Firewall, and
> his router's nanny settings.

> We also tried thi with a Mac on his same home network — no issue

> connecting, it works perfectly.
> The server is a 2014 model MBP 15" running High Sierra, it's had no
> issues with other folks connecting using macOS.
> My computer is a 2016 MBP 15" running High Sierra. It's had no issues
> connecting to the hub server.
>
> Two results happen when we try to have him connect to the hub server.
> 1. "Garbage numbers"

> *These are the errors I'm seeing on the server side are:*

> JackTrip HUB SERVER: Client Connection Received!
> JackTrip HUB SERVER: Client Connect Received from Address :
> ::ffff:107.15.87.9
> JackTrip HUB SERVER: Reading UDP port from Client...
> JackTrip HUB SERVER: Client UDP Port is = 4464
> JackTrip HUB SERVER: Client TCP Connection Closed!
> JackTrip HUB SERVER: Spawning JackTripWorker...
> mPeerAddress 0 "::ffff:107.15.87.9" 4464
> JackTrip HUB SERVER: Starting JackTripWorker...
> --->JackTripWorker: is not receiving Datagrams (timeout)
> releasing jacktripWorker so change patch
> JackTrip HUB SERVER: Total Running Threads:  0

> *
> *
> *And the errors Alex is seeing on his side are:*

> /1. In Windows Search Type: sharing/
> /2. Choose “Manage Advanced Sharing”/

> /3. Turn off printer and file sharing for both public and private/

>
>
> Thoughts?
>
> Semi-related I've just finished rolling out Jamulus and Jacktrip for the
> California Jazz Conservatory. We're doing all virtual classes this
> semester. Due to a substantial number of students using Windows and
> having similar issues to Alex, we're 100% on Jamulus right now. I think
> I ran 60 hours of trainings on both platforms, and ~80% of the Windows
> users ran into issues with Jacktrip. I'd prefer that we use Jacktrip as
> the audio quality is better and it seems to be a bit lower latency...
> some of the faculty are also really stanning for Jacktrip. A lot of
> these kids have a setup similar to Alex where there's a number of games
> installed. I'm wondering if there's a port forwarding related conflict
> between Jacktrip and Steam or any of the popular games. So I'm trying to
> see if there's a fix for both personal and professional reasons.
>
> If it was my machine having the issue the obvious step would be a wipe
> and reinstall or a Linux partition... but that's not usually a feasible
> recommendation.
>
> Anyone have any insights/ success with JT on an "wild" Windows 10
> installation? Or come across similar problems?
>
> Thanks,
> Kim.
>

> --
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[Michael Dessen]

Kim, adding my thanks for the windows sleuthing and also all that work you mention below with CJC! I think that's one of the most ambitious school cases I've heard of in terms of numbers, trying to get so many combos online with NMP software. Really impressive and I hope you can document how it goes.

michael

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[Robert Matheson]

I have a few students in my electro-acoustic ensemble running into the same issues with Windows that Kim described.  The odd peer sample rate and buffer size issues have been baffling us. Thanks, everyone for your help. We'll try out your suggestions.

Robert

[Synthia Cynthia Payne]

Hi Robert,

In all of the cases I have run across, turning off the printer and file
sharing has been successful in allowing the correct settings, but in one
case the person did not see the save button at the bottom of the screen
and so did not save. When we checked the settings had not changed so we
changed them again and saved it, then it worked.

In one case so far, turning off the auto-updater for Dropbox did the
trick, but there also could be other software that gets updated
automatically and should be paused for the duration of the session.

Good luck and please let us know what worked for you!

Synthia

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[OCH]

Hi Kim, Robert (and anyone else having these problems on windows),

Can you confirm if Aaron Wyatt's install, shared by Bonnie above (Sep 2), does fix the problem?

On another note, before going full-on ghost-hunting, shutting off windows and closing all apps, can you run on a command prompt:

netstat -a -o

This will print a list of ports in use on the computer. Look out for any of the usual suspects.

Last column is PID which you can cross reference with Task Manager > Details. Also, you can press Ctrl+C, to stop this process.

Best

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[K N.]

Hi all,

Just wanted to reply to let you know that I'm going to test this with Aaron's installer with Alex next week (scheduling things is often slower in quarantime). And will report back on our results. I just wanted to document this issue.

I went digging around for possible port conflicts and it looks like the Lync online service from MS uses the 61000 port range, granted this is an older article: https://www.hametbenoit.info/2011/05/12/office-365-tcp-ip-communication-ports-for-office-365-communication/#.X1Ps0C2z034

My guess is MS Skype/Teams (Lync's successors) might use some of the same ports now that Lync did. 

Thanks,

Kim.

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--

Kim Nucci (they/them)

k...@cjc.edu

Technical Projects Director

Associate Professor, Electronic Music

California Jazz Conservatory
2087 Addison Street
Berkeley, CA 94704
Tel: 510-845-5373
Fax: 510-841-5373

http://www.cjc.edu

[OCH]

Hi Kim,

Good catch on that one.

Looking forward to hearing your feedback next week.

O

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[Bonnie Kwong]

Thanks for testing, Kim.

If you'd like to draw attention to any further problems among developers, the issues section of the repo is a great place to do so:

https://github.com/jacktrip/jacktrip/issues

Again, if you encounter connection issues on the client side "Waiting for Peer," you may want to build from source on the server on Aaron's async-hublistener branch.

Updated build instructions in install.txt and a new file in the same folder with new Win10 build instructions are now in the "main" branch.

Thanks for keeping us in the loop.

Bonnie

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ketamine vials/ crystal

>>>> <https://groups.google.com/d/msgid/jacktrip-users/d4804033-1cdf-4405-8f13-5b41ab31d6b4n%40googlegroups.com?utm_medium=email&utm_source=footer>
>>>> .
>>>>
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>>> .
>>>
>>
>>
>> --
>> Kim Nucci *(they/them)*

>> k...@cjc.edu
>> Technical Projects Director
>> Associate Professor, Electronic Music
>> California Jazz Conservatory
>> 2087 Addison Street
>> Berkeley, CA 94704
>> Tel: 510-845-5373
>> Fax: 510-841-5373
>> http://www.cjc.edu
>>
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>> email to jacktrip-user...@googlegroups.com.
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>> <https://groups.google.com/d/msgid/jacktrip-users/CAEFurTF1_T69izBQawejgDWoh-zqSS4iibZhscU_wcCy8p5TUA%40mail.gmail.com?utm_medium=email&utm_source=footer>

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>>
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>

[OCH]

also, don't forget that as of 1.2.1 there is the option, as per list in -h:

" -U, --udpbaseport                        Set only the server udp base port number (default: 61002)"

O

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[Synthia Cynthia Payne]

What do people think about me taking chunks of emails from this and
other pertinent threads and posting them on our brand new Jacktrip.org?
Everyone from newbies to developers will be looking there for
documentation, and I was looking for a very simple way to get some of
this very timely info in there. Eventually an algorithm and quick edits
would be better than doing the whole thing manually, but you gotta start
somewhere.

So for example, on Bonnie's email below I would insert a date, delete
greetings and salutations and just put in the meaty bits thus:

9/6/20

> if you encounter connection issues on the client side "Waiting
> for Peer," you may want to build from source on the server on Aaron's
> async-hublistener branch.
>
> Updated build instructions in install.txt and a new file in the same
> folder with new Win10 build instructions are now in the "main" branch.
>

synth

On 9/5/2020 1:12 PM, Bonnie Kwong wrote:
> Thanks for testing, Kim.
>
> If you'd like to draw attention to any further problems among
> developers, the issues section of the repo is a great place to do so:
> https://github.com/jacktrip/jacktrip/issues
> <https://github.com/jacktrip/jacktrip/issues>
>
> Again, if you encounter connection issues on the client side "Waiting
> for Peer," you may want to build from source on the server on Aaron's
> async-hublistener branch.
>
> Updated build instructions in install.txt and a new file in the same
> folder with new Win10 build instructions are now in the "main" branch.
>
> Thanks for keeping us in the loop.
>
> Bonnie
>
>

> On Sat, Sep 5, 2020 at 12:58 PM K N. <k...@cjc.edu <mailto:k...@cjc.edu>>

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>
> --

> Kim Nucci /(they/them)/
> k...@cjc.edu <mailto:k...@cjc.edu>

> Technical Projects Director
> Associate Professor, Electronic Music
> California Jazz Conservatory
> 2087 Addison Street
> Berkeley, CA 94704
> Tel: 510-845-5373
> Fax: 510-841-5373

> http://www.cjc.edu <http://www.cjc.edu>

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