We are using Google Apps for business and I want to use Cloud printing for our Cromebook users. I installed the service on a Windows 2008 R2 Server and installed my network printers. The printers are always ONLINE. Our firewall (Sophos UTM 9) allows https (port 443) and xmpp (port 5222) from internal to external. But everytime my printers under https://www.google.com/cloudprint#printers are “currently offline”. Why! I found many people who has the same problem, but no results. Do I the same installation on another computer with an internet connection without a firewall, everything works fine. Where is the mistake?
Sorry about my English!
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If I restart the service over the services.msc the printers are still offline! But if there is a print job under "Print Job" all the print job will print! But the printers are still offline!
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But only this Error is in the debug file. Nothing else. Ore are there more logfiles?
In my next test, I would make a new network behind my firewall, where I can test more settings. I try to get Pidgin running. I think if I get pidgin running (XMPP) the cloud print will work to! And with pidgin I get more information (errors) than with the cloud printing service.
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