Cytoscape is still not working although I download the correct java version for my laptop

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malakal...@rcsi.ie

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Jun 15, 2017, 8:27:22 AM6/15/17
to cytoscape-helpdesk
Hello,

I am troubleshooting cytoscape on my windows 10 laptop. It gives me an error as following:


Cytoscape System Requirements Checker for Windows
-------------------------------------------------

Target Cytoscape version: 3.3.0


Your Windows version is:

Microsoft Windows [Version 10.0.10586]

Java is installed

Your system is 64 bit

Your JAVA_HOME is set to C:\Program Files\Java\jdk1.8.0_91

Your Java version is at least 8.0 as required

Your Java is 64 bit as recommended

Problem: The "app" store at apps.cytoscape.org is not reachable with a timeout of 30000ms



Summary
-------

Your system has some issues.
Please fix those and re-run this script again:
- App store at apps.cytoscape.org is not reachable



More details on Java
--------------------

java version "1.8.0_91"
Java(TM) SE Runtime Environment (build 1.8.0_91-b15)
Java HotSpot(TM) 64-Bit Server VM (build 25.91-b15, mixed mode)



More details on apps.cytoscape.org
----------------------------------

Going to run trace route command for apps.cytoscape.org with timeout of 30000ms now...

Tracing route to apps.cytoscape.org [132.239.8.177]
over a maximum of 30 hops:

1 47 ms 20 ms 22 ms 10.10.28.1
2 51 ms 27 ms 10 ms static-222-203-193.eastlink.ca [24.222.203.193]
3 84 ms 24 ms 29 ms ns-hlfx-dr001.ns.eastlink.ca [24.215.101.245]
4 30 ms 56 ms 32 ms ns-hlfx-br001.ns.eastlink.ca [24.215.101.221]
5 32 ms 70 ms 19 ms ns-hlfx-br002.ns.eastlink.ca [24.215.102.10]
6 156 ms 83 ms 48 ms ix-xe-8-2-3-0.tcore1.NTO-New-York.as6453.net [63.243.128.105]
7 43 ms 33 ms 34 ms if-ae-9-2.tcore1.N75-New-York.as6453.net [63.243.128.122]
8 33 ms 33 ms 34 ms ae9.edge1.NewYork.Level3.net [4.68.62.185]
9 * * * Request timed out.
10 * * * Request timed out.
11 96 ms 134 ms 107 ms CENIC.ear1.SanJose1.Level3.net [4.15.122.46]
12 108 ms 105 ms 226 ms dc-lax-agg6--svl-agg4-100ge.cenic.net [137.164.11.0]
13 136 ms 98 ms 105 ms dc-tus-agg3--lax-agg6-100ge.cenic.net [137.164.11.7]
14 201 ms 200 ms 119 ms dc-sdg-agg4--tus-agg3-100ge.cenic.net [137.164.11.9]
15 142 ms 107 ms 104 ms dc-ucsd-1--sdg-agg4.cenic.net [137.164.23.54]
16 121 ms 116 ms 106 ms nodem-core--mx0-30ge.ucsd.edu [132.239.254.163]
17 105 ms 238 ms 206 ms ebu1-2-vlan920-gw1.ucsd.edu [132.239.255.125]
18 ideker-docker02.ucsd.edu [132.239.8.177] reports: Destination host unreachable.

Trace complete.



Press any key to continue . . .


When I try to run the app on PC, it says that it can't run and look for suitable version. I downloaded v3.3.0 - 64bit. Please help me with this.

Barry Demchak

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Jun 15, 2017, 8:31:08 AM6/15/17
to cytoscape-helpdesk
Was there any reason you chose 3.3?

3.5.1 is the current Cytoscape.

3.3 needs Java 7, while 3.5.1 needs Java 8.

Best to use 3.5.1 if possible ... many improvements and fixes. 

Barry Demchak -- from my mobile phone

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