problem accessing cBioPortal

[mariakarm...@gmail.com]

Thank you for this great tool.

However, lately i was not able to access the site using chrome. Are the servers down, or maybe there are some issues in my computer that i need to update?

Thank you!

Best,

Maria Karmella Apaya

PhD Student

TIGP-MBAS

Academia Sinica, Taipei, Taiwan

[Tali Mazor]

Hi Maria,

Can you provide some more information -- when did the site stop working for you? What error message do you get? What operating system and version of chrome are you using? Have you tried using a different browser or different computer to access the site?

Thanks,

-Tali

[Maria Karmella Apaya]

Hi Tali,

Here are some additional information:

The problem started when i updated Windows 10 this week. My chrome is Version 59.0.3071.115 (64-bit). I am not getting any error message, the page just go blank, and does not load, i attached a screen cap.

 

 

Using the same computer, i can access the site using IE or MS edge. 

I can continue using the site from these browsers, but i prefer to use chrome if possible.

Maybe there are some compatibility issues?

Thank you!

Maria  

--

[Tali Mazor]

Hi Maria,

Can you provide the console output when you load the website in chrome? You can access the console by pressing Ctrl+Shift+J

Thanks!

-Tali

On July 26, 2017 at 11:57:05 AM, Maria Karmella Apaya (mariakarm...@gmail.com) wrote:

Hi Tali,

Here are some additional information:

The problem started when i updated Windows 10 this week. My chrome is Version 59.0.3071.115 (64-bit). I am not getting any error message, the page just go blank, and does not load, i attached a screen cap.

 

 

Using the same computer, i can access the site using IE or MS edge. 

I can continue using the site from these browsers, but i prefer to use chrome if possible.

Maybe there are some compatibility issues?

Thank you!

Maria  

On Wed, Jul 26, 2017 at 11:07 PM, Tali Mazor <tma...@jimmy.harvard.edu> wrote:

--

Maria Karmella Apaya

PhD Student

TIGP-MBAS

Academia Sinica, Taipei, Taiwan

--
You received this message because you are subscribed to the Google Groups "cBioPortal for Cancer Genomics Discussion Group" group.
To unsubscribe from this group and stop receiving emails from it, send an email to cbioportal+...@googlegroups.com.
To post to this group, send email to cbiop...@googlegroups.com.
Visit this group at https://groups.google.com/group/cbioportal.
To view this discussion on the web visit https://groups.google.com/d/msgid/cbioportal/CACDSKRiU7qtkjJZO6o8Zi6EEMyNER2V_i1mZDbcpW8xbe7NfuA%40mail.gmail.com.
For more options, visit https://groups.google.com/d/optout.

[Tali Mazor]

Hi Maria,

I unfortunately don’t have an answer for you yet, but I’ve created an issue on GitHub about this problem, so you can track progress on figuring out a solution at https://github.com/cBioPortal/cbioportal/issues/2873.

We did have success loading the website using Windows 10 and a slightly different version of Chrome (59.0.3071.86) so perhaps in the meantime you can revert to that older version or use IE.

-Tali

On July 26, 2017 at 10:36:43 PM, Maria Karmella Apaya (mariakarm...@gmail.com) wrote:

Hi Tali,

Some more information, i let it load and here is the console information:

Hope this info helps.

Thanks!

Maria

On Thu, Jul 27, 2017 at 9:24 AM, Maria Karmella Apaya <mariakarm...@gmail.com> wrote:

Hi Tali,

Nothing comes out of the console. Compared when i access some other site. (same thing happens either i connet via home network of office network)

Here are the screenshots:

For cbioportal:

For some other site:

I hope this helps you troubleshoot the problem.

Thank you!

Maria

To unsubscribe from this group and stop receiving emails from it, send an email to cbioportal+unsubscribe@googlegroups.com.

To post to this group, send email to cbiop...@googlegroups.com.
Visit this group at https://groups.google.com/group/cbioportal.
To view this discussion on the web visit https://groups.google.com/d/msgid/cbioportal/CACDSKRiU7qtkjJZO6o8Zi6EEMyNER2V_i1mZDbcpW8xbe7NfuA%40mail.gmail.com.
For more options, visit https://groups.google.com/d/optout.

--

Maria Karmella Apaya

PhD Student

TIGP-MBAS

Academia Sinica, Taipei, Taiwan

[Maria Karmella Apaya]

Hi Tali,

Thank you for looking into this. 

I will just revert to the chrome version, and see if it works.

Maria