No PERFORMANCE_MAX campaign data in shopping_performance_view report

[Oksana Sulyma]

Hi Google Ads API support team!

We have weird issue for one client of us.

This client has 12 campaigns running among which there are 2 campaigns of type PERFORMANCE_MAX. Client provided us Google Ads UI screenshot showing Products for PERFORMANCE_MAX campaigns. 

However when we pull shopping_performance_view data with dates filter only we get data for 2 campaigns and PERFORMANCE_MAX campaigns data is not included. 

Why could it be possible? Is Products in Google Ads UI not an equivalent of shopping_performance_view API view? Will be happy to provide request / response log privately. 

[Oksana Sulyma]

Hello! Just wanted to confirm that my question is still actual. Thanks!

[Google Ads API and AdWords API Forum]

Re-posting the last inquiry ( https://groups.google.com/g/adwords-api/c/dU7OTCeC1SM ) from the forum as it wasn't routed to our support queue.

Kind regards,
Sherwin Vincent

Google Ads API Team

[Google Ads API and AdWords API Forum]

Hi Oksana,

Thank you for reaching us out. I am Sherwin from Google Ads API support team. I hope that you are doing well today.

To further investigate this issue, could you provide the complete request and response logs with request ID and request header generated on your end? You may send the logs and screenshot to this email address googleadsa...@google.com. If you haven't enabled the logging yet, logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link.

Add to that, could you please provide us the full screenshot of the UI and the account your client used to get the report?

Kind regards,
Sherwin Vincent

Google Ads API Team

On Friday, September 16, 2022 at 3:27:09 PM UTC+8 Oksana Sulyma wrote:

[Oksana Sulyma]

Thanks team! 

Just sent complete request / response log in private message.

[Oksana Sulyma]

Private response test. 

Hi team! How can I respond privately to Google Ads team? 

"You may send the logs and screenshot to this email address googleadsa...@google.com." - won't that be public info? 

I've sent private responses to Ads API team multiple times before and I don't get why I can't do it this time...

Thanks!

On Friday, September 16, 2022 at 11:15:46 AM UTC+3 Google Ads API and AdWords API Forum wrote:

[Oksana Sulyma]

Hello! 

Just wanted to confirm that my question is still actual. Thank you!

Oksana

On Friday, September 16, 2022 at 11:15:46 AM UTC+3 Google Ads API and AdWords API Forum wrote:

[Mat]

Hi Oksana,

just don't include any adgroup related fields in your query and you should be good. This is since there are no adgroups in PMax Campaigns.

Regards

Mat