I work in a 3D printing lab and am responsible for keeping the printers running. We have a nice German machine, the Big Rep Studio G2. It was great for a while but, recently, it has been failing over and over. Because of the industry I work in, we must have ESD safe material so we have been trying for some time to get 3DXtech ESD safe PETG to work. We also have some of Big Rep High Temp CF (PLA based material with chopped carbon). I can get a test print to run just fine. I print a low-poly skull in vase mode. Then, I throw a customer part on there, a simple rectangular frame with some vertical holes, maybe 1" tall, 12x14". It prints 1/3 of the part and then air prints. I pull the filament and check the tip. It's a little expanded and there is a half-moon carved out where the drive gear dug into the filament. The nozzle is NOT clogged and will extrude just fine with a new section of filament. I have replaced the nozzle and the heat break. The fan shroud (downward fan) was broken and I though maybe the heat sink fan was not blowing directly on the heat sink because the shroud kind of contains the airflow (boxes it in on two sides) heat sink fan as well as the downward fan. Brand new shroud installed last week. I have switched back and forth between the materials, new spools (sealed in plastic with desiccant) each time. I have changed the temperature from the lowest end of the range listed on the spool to the highest. I have reduced retraction and also disabled it. The Big Rep has a E3D V6 hotend and I have read through the assembly instructions. We are using Cura with a custom built machine profile and material profile derived from PETG. I have slowed the print speed way down and tried changing the extrusion multiplier by 1% on either side of 100. The part was printed solid if that makes any difference. I have had failures with low infill parts too. On the last fail, the filament had snapped off about 8 inches above the inlet to the extruder. I don't think it matters but it's a clue. I am using 3MM filament with a 0.8MM nozzle. We have a garolite sheet on a heated bed and I have it dialed to make perfect first layers. Somethin just happens a few hours into the print, usually when I have gone home for the night.
I am out of ideas, I cannot figure this out. Why does the skull in vase mode print fine but a part we need will fail every time?