"something went wrong"

[guy besley]

Everytime a try to do an ebook I get "something went wrong" error message. Ithe content is from a wordpress site, and Im using Chrome. Any thoughts? Frustrating!! :-)

[Paul Worsley]

Hello Guy,

I'm sorry you are having problems. When this message appears, it is generally means there is some issue with the HTML coding of the web page. Zinepal is only able to process cleanly coded web pages. 

If it is not possible to identify and fix the problem, then the only workaround is to copy and paste correct portions of the web page into the eBook using the "Add New Story" function. (Also, in doing this you will discover which sections of the web page are problematic).

I hope this information helps.

Best regards, Paul.

On Tue, Nov 6, 2012 at 3:27 PM, guy besley <guyb...@gmail.com> wrote:

Everytime a try to do an ebook I get "something went wrong" error message. Ithe content is from a wordpress site, and Im using Chrome. Any thoughts? Frustrating!! :-)

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[guy besley]

thanks for the prompt reply :-)

Is there a way to find the problem code? or am i best just doing the add story function?

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[Bonnie Sandy]

My ebook was updating perfectly then I  messes with th eformat and got that message I can still see teh preview and would not like to lose this work  help!

[Paul Worsley]

Hello Bonnie,

I am sorry you are experiencing problems. If you check the Help -> FAQ section you will find some information on the kind of issues which would cause this error.

In any case, as long as you do not finalize your eBook, the current state will remain preserved. I would suggest that you try a process of elimination  to identify which component of the eBook is causing the problem. You can do this by "Customizing your eBook" to "remove" one story at a time and then repeat the "Preview" until you know which story is causing the problem. Then you can cut and paste various parts of it successively until you have a working "Preview". (Please note that the Edit functions are part of the paid Pro-version).

I hope this helps you further.

Best regards, Paul.

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