I asked the builder to quote for a major building project on my house,
involving knocking down walls between a number of rooms, building new
stud walls, plastering and decorating rooms, rewiring, replumbing,
building two new bathrooms upstairs where one existed previously, etc
etc. The builder provided an estimate of £26K plus extras. I was very
nervous about the costs spiralling upwards so asked for reassurance
from the builder that this was a thorough estimate and that there were
no obvious reasons why it should increase too much. He said that there
would only be extra charges for unforseen extras.
The works were planned to be carried out over a two month period and
everything seemed to be going OK. We were paying the builder
installments of £4K in cash every week or so up until £23K where we
agreed to pay the final £3K plus any extras on completion. At a late
stage the builder suggested we install a new kitchen he could get on
discount for £4,750. He said it would cost a couple of grand to rip
outthe kitchen and install the new one, so we agreed. We paid the
£4,750 for the Kitchen and work continued on this as well.
After another two months, with the kitchen partly installed, and with
most of the work completed, he presented us with an extras bill of
£18K (already paid £23K of original estimate) which shocked us to the
very core. The bill contained 38 detailed extras with charges
alongside which cause us a huge range of concerns. We had naively
assumed some of them were part of the original estimate, none of the
costs had been communicated to us at the time and many of them seemed
far higher than we could have ever imagined. Even with the extra work
on the Kitchen we had assumed that the final bill would be no more
than 9 or 10K.
We informed the builder that we were unhappy with the bill and that we
needed to discuss it. Before we had an opportunity to do this, he had
a lbazing row with my wife in our house and proceeded to remove all
his tools and equipment and even the left over paint and slammed the
door behind him.
I then endeavoured to remedy the situation by sending him a list of
the extras items I was unhappy with but he responded angrily in
writing that the original estimate was just an estimate and the extras
bill was absolutely what he expected to be paid. He reluctantly
reduced the bill to £16K but did not indicate where this £2k reduction
had specifically come from.
Given the unpleasant row he had had with my wife and with a gulf
between what we believed we should be paying and what he was
demanding, I paid him £10K and told him that we would not require him
to finish the work on our house which included a number of the extra
works billed for and loads of snagging/tidying up issues given the
size of job.
4 weeks passed and I now received a letter from his solictor
demandning that we pay the remaining goodwill balance of £6k by 2 Feb,
or they will take me to Court to recover the full £8k outstanding from
the extras bill!
Any opinion would be gratefully recieved as there is no way I want to,
feel I should, pay for works some of which have not been done, or have
not been completed, and where the overall job has not been finished! I
have obtained advice from a number of tradesmen who have said that
some of the charges for the works were very excessive.
Thoughts?
> I now received a letter from his solictor
> demandning that we pay the remaining goodwill balance of £6k by 2 Feb,
> or they will take me to Court to recover the full £8k outstanding from
> the extras bill!
You're being sued for GBP 8,000? Retain a solicitor.
--
Michael Hoffman
Too early for that, perhaps.
I suggest writing to the solicitor, setting out the facts as you see them,
and quoting from all written documents such as estimates and quotes (nb, if
there were none, that only goes to show how important it is to get these
things in writing before work starts).
Something like: on [date] the claimant provided a quotation which came to a
total of 26k plus certain specified extras [set out what these were]. On
[date] it was agreed that for the additional sum of 4750 he would install a
kitchen. In breach of contract he has now told us that he is no longer
willing to complete the work for the agreed price, and has wrongfully
claimed that various necessary items of work are to be regarded as "extras"
when plainly they were part of the works originally quoted for. We are now
having the work completed by another builder and reserve the right to sue
your client for the additional costs we incur. Consequently it is denied
that we are liable for the sum claimed by your client.
In addition I think it would be a good idea to check his notepaper to see
what professional associations he belongs to (maybe the National Guild of
Cowboy Conmen) and write to them to make a complaint. It might even
transpire that his membership has lapsed or that he never was a member.
In addition, check your household insurance (contents) policy to see if
legal expenses cover is included in the policy. That could be useful at a
later date, but it might be essential to report this as a potential claim
immediately - perhaps within 6 months of the builder's letter of claim.
the op said that the builder supplied an estimate for the works , an
estimate is only a guess it is not a fixed price qoutation , its
amazing how many people dont know the difference
Assumming something is included within a costing does no make it so ,
generally speaking if its not on the piece of paper its not included in
the costing
The builder does sound a bit of a prat , yo dont just present a
customer a large extras bill no matter how justified it may be the
customer will always complain , better to break the extras down and
invoice them as you go along , keeps everyoe happy
The customer should expect to pay a premium for any extras as they
inevitably disrupt the job flow , they also need to take on board the
builder will incur extra costs such as delivery/collection loss of bulk
order discount etc this would be passed on
> I asked the builder to quote for a major building project on my house,
> involving knocking down walls between a number of rooms, building new
> stud walls, plastering and decorating rooms, rewiring, replumbing,
> building two new bathrooms upstairs where one existed previously, etc
> etc. The builder provided an estimate of £26K plus extras.
You have just learned why large projects like this should be done on
the basis of quotations rather than estimates. This is almost certain
to cost you many thousands of pounds, one way or another. Sorry.
Ian
The estimate is more than just a guess - you can make a guess without
actually seeing the work.
The estimate should have some relation to the expected actual cost and
the question arises as to what variance would be reasonable to be
accommodated in the final cost. For routine work (and there is no
suggestion that this is anything other than that), the variance should
be small.
Agreeing to pay unspecified 'extras' is of course not sensible.
Ian
There again you might come up trumps.
As an honest builder who did a good job, look what happened to me.
http://colinpetersbd40jh.tripod.com