OS X 10.7.4 Breaks iCal, Spanning Sync Sales Suspended
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cwood
Jun 19, 2012, 11:19:14 AM6/19/12
to spanni...@googlegroups.com
To our great disappointment, the Mac OS X 10.7.4 update introduced a severe bug in iCal that prevents Spanning Sync from functioning correctly. This bug also affects other sync apps including BusySync and Blackberry Sync. It's unclear whether Apple intends to fix this bug.
Larry, Byron, and I don't want anyone paying for something that doesn't work, so we've decided to take the drastic step of temporarily suspending Spanning Sync sales. Of course, we'll continue to offer service to current subscribers. Once we fully understand how this issue affects the future of Spanning Sync, we'll post an update here.
We sincerely appreciate your support. Please contact us assup...@spanningsync.com if you have any questions.
Best regards,
Charlie
Larry Hendricks
Jun 19, 2012, 2:29:23 PM6/19/12
to spanni...@googlegroups.com
For those currently running into this problem, we've heard that there's a workaround, provided that you have an iOS device (iPhone, iPad, iPod Touch):
1. Connect the iOS device to your Mac
2. Open iTunes and select the device in the sidebar
3. Select the Info tab
4. Turn on calendar syncing and sync at least one calendar. (Create a "dummy" calendar if you don't want to sync any of your real calendars.)
5. Sync the iOS device with iTunes
Now iCal should be able to sync with Spanning Sync again.
Obviously this isn't an option for everyone, but for those of you with an iPhone looking for a solution NOW, it might get you back up and running.
Nick
Jun 19, 2012, 9:18:45 PM6/19/12
to spanni...@googlegroups.com
Aaargh! If nothing else, as always, thank you for the straight story! Apple, of course, has nothing and Google is no-one so I've been struggling with this for days.
Sincere thanks!
Nick
Ali
Jun 20, 2012, 1:04:56 AM6/20/12
to spanni...@googlegroups.com
So this is why the Spanning Sync preference pane states that my paid subscription expires September 1, 2012 instead of (the actual expiration date) June 26, 2012? Good to know.
Also, I've not experienced any problems syncing contacts and calendar events - or at least none that I've noticed. Would someone be able to provide a brief description of the insidious bug so that I can keep an eye out for any problems? I've done a search of the forums and not been able to find a concrete answer as to what problems are being caused by the bug.
Thanks.
On Tuesday, June 19, 2012 8:19:14 AM UTC-7, cwood wrote:
Also, I've not experienced any problems syncing contacts and calendar events - or at least none that I've noticed. Would someone be able to provide a brief description of the insidious bug so that I can keep an eye out for any problems? I've done a search of the forums and not been able to find a concrete answer as to what problems are being caused by the bug.
Thanks.
On Tuesday, June 19, 2012 8:19:14 AM UTC-7, cwood wrote:
On Tuesday, June 19, 2012 8:19:14 AM UTC-7, cwood wrote:
On Tuesday, June 19, 2012 8:19:14 AM UTC-7, cwood wrote:
Al Doyle
Jun 20, 2012, 1:49:09 PM6/20/12
to spanni...@googlegroups.com
I bought Spanning Synch and paid with PayPay on June 14. The license code I received didn't work. Now we know the product is not going to work, so how do I get the charges reversed?
On Tuesday, June 19, 2012 8:19:14 AM UTC-7, cwood wrote:
On Tuesday, June 19, 2012 8:19:14 AM UTC-7, cwood wrote:
byron.shaheen
Jun 20, 2012, 7:02:48 PM6/20/12
to Spanning Sync
Hi Ali,
The short answer is that iCal is no longer reporting changes or
additions that are made so we can't sync them to Google. As Larry
stated above, if you sync an iDevice with the computer through iTunes
(at least one calendar), it seems to resolve the problem somehow. If
you're syncing an iPhone or iPod with iTunes that would explain why
you're not experiencing the problem.
Please let us know if you have any questions.
Thanks,
Byron
---
Byron Shaheen
byron....@spanningsync.com
http://spanningsync.com
On Jun 20, 12:04 am, Ali <ali_ba...@yahoo.com> wrote:
> So this is why the Spanning Sync preference pane states that my paid
> subscription expires September 1, 2012 instead of (the actual expiration
> date) June 26, 2012? Good to know.
>
> Also, I've not experienced any problems syncing contacts and calendar
> events - or at least none that I've noticed. Would someone be able to
> provide a brief description of the insidious bug so that I can keep an eye
> out for any problems? I've done a search of the forums and not been able
> to find a concrete answer as to what problems are being caused by the bug.
>
> Thanks.
>
>
>
>
>
>
>
> On Tuesday, June 19, 2012 8:19:14 AM UTC-7, cwood wrote:
>
> > To our great disappointment, the Mac OS X 10.7.4 update introduced a
> > severe bug in iCal that prevents Spanning Sync from functioning correctly.
> > This bug also affects other sync apps including BusySync<https://groups.google.com/forum/#%21topic/busymac/bizHwZ0fMXs>
> > and Blackberry Sync<https://discussions.apple.com/thread/3958312?start=0&tstart=0>.
> > and Blackberry Sync<https://discussions.apple.com/thread/3958312?start=0&tstart=0>.
> > and Blackberry Sync<https://discussions.apple.com/thread/3958312?start=0&tstart=0>.
>
> > Best regards,
> > Charlie
The short answer is that iCal is no longer reporting changes or
additions that are made so we can't sync them to Google. As Larry
stated above, if you sync an iDevice with the computer through iTunes
(at least one calendar), it seems to resolve the problem somehow. If
you're syncing an iPhone or iPod with iTunes that would explain why
you're not experiencing the problem.
Please let us know if you have any questions.
Thanks,
Byron
---
Byron Shaheen
byron....@spanningsync.com
http://spanningsync.com
On Jun 20, 12:04 am, Ali <ali_ba...@yahoo.com> wrote:
> So this is why the Spanning Sync preference pane states that my paid
> subscription expires September 1, 2012 instead of (the actual expiration
> date) June 26, 2012? Good to know.
>
> Also, I've not experienced any problems syncing contacts and calendar
> events - or at least none that I've noticed. Would someone be able to
> provide a brief description of the insidious bug so that I can keep an eye
> out for any problems? I've done a search of the forums and not been able
> to find a concrete answer as to what problems are being caused by the bug.
>
> Thanks.
>
>
>
>
>
>
>
> On Tuesday, June 19, 2012 8:19:14 AM UTC-7, cwood wrote:
>
> > To our great disappointment, the Mac OS X 10.7.4 update introduced a
> > severe bug in iCal that prevents Spanning Sync from functioning correctly.
> > and Blackberry Sync<https://discussions.apple.com/thread/3958312?start=0&tstart=0>.
> > It's unclear whether Apple intends to fix this bug.
>
> > Larry, Byron, and I don't want anyone paying for something that doesn't
> > work, so we've decided to take the drastic step of temporarily suspending
> > Spanning Sync sales. Of course, we'll continue to offer service to current
> > subscribers. Once we fully understand how this issue affects the future of
> > Spanning Sync, we'll post an update here.
>
> > We sincerely appreciate your support. Please contact us as
> > supp...@spanningsync.com if you have any questions.
>
> > Larry, Byron, and I don't want anyone paying for something that doesn't
> > work, so we've decided to take the drastic step of temporarily suspending
> > Spanning Sync sales. Of course, we'll continue to offer service to current
> > subscribers. Once we fully understand how this issue affects the future of
> > Spanning Sync, we'll post an update here.
>
> > We sincerely appreciate your support. Please contact us as
>
> > Best regards,
> > Charlie
>
> On Tuesday, June 19, 2012 8:19:14 AM UTC-7, cwood wrote:
>
> > To our great disappointment, the Mac OS X 10.7.4 update introduced a
> > severe bug in iCal that prevents Spanning Sync from functioning correctly.
> > This bug also affects other sync apps including BusySync<https://groups.google.com/forum/#%21topic/busymac/bizHwZ0fMXs>
> > Best regards,
> > Charlie
>
> On Tuesday, June 19, 2012 8:19:14 AM UTC-7, cwood wrote:
>
> > To our great disappointment, the Mac OS X 10.7.4 update introduced a
> > severe bug in iCal that prevents Spanning Sync from functioning correctly.
> > and Blackberry Sync<https://discussions.apple.com/thread/3958312?start=0&tstart=0>.
> > It's unclear whether Apple intends to fix this bug.
>
> > Larry, Byron, and I don't want anyone paying for something that doesn't
> > work, so we've decided to take the drastic step of temporarily suspending
> > Spanning Sync sales. Of course, we'll continue to offer service to current
> > subscribers. Once we fully understand how this issue affects the future of
> > Spanning Sync, we'll post an update here.
>
> > We sincerely appreciate your support. Please contact us as
> > supp...@spanningsync.com if you have any questions.
>
> > Larry, Byron, and I don't want anyone paying for something that doesn't
> > work, so we've decided to take the drastic step of temporarily suspending
> > Spanning Sync sales. Of course, we'll continue to offer service to current
> > subscribers. Once we fully understand how this issue affects the future of
> > Spanning Sync, we'll post an update here.
>
> > We sincerely appreciate your support. Please contact us as
>
> > Best regards,
> > Charlie
>
> On Tuesday, June 19, 2012 8:19:14 AM UTC-7, cwood wrote:
>
> > To our great disappointment, the Mac OS X 10.7.4 update introduced a
> > severe bug in iCal that prevents Spanning Sync from functioning correctly.
> > This bug also affects other sync apps including BusySync<https://groups.google.com/forum/#%21topic/busymac/bizHwZ0fMXs>
> > Best regards,
> > Charlie
>
> On Tuesday, June 19, 2012 8:19:14 AM UTC-7, cwood wrote:
>
> > To our great disappointment, the Mac OS X 10.7.4 update introduced a
> > severe bug in iCal that prevents Spanning Sync from functioning correctly.
> > and Blackberry Sync<https://discussions.apple.com/thread/3958312?start=0&tstart=0>.
> > It's unclear whether Apple intends to fix this bug.
>
> > Larry, Byron, and I don't want anyone paying for something that doesn't
> > work, so we've decided to take the drastic step of temporarily suspending
> > Spanning Sync sales. Of course, we'll continue to offer service to current
> > subscribers. Once we fully understand how this issue affects the future of
> > Spanning Sync, we'll post an update here.
>
> > We sincerely appreciate your support. Please contact us as
> > supp...@spanningsync.com if you have any questions.
>
> > Larry, Byron, and I don't want anyone paying for something that doesn't
> > work, so we've decided to take the drastic step of temporarily suspending
> > Spanning Sync sales. Of course, we'll continue to offer service to current
> > subscribers. Once we fully understand how this issue affects the future of
> > Spanning Sync, we'll post an update here.
>
> > We sincerely appreciate your support. Please contact us as
>
> > Best regards,
> > Charlie
byron.shaheen
Jun 20, 2012, 7:04:34 PM6/20/12
to Spanning Sync
Hi Al,
Spanning Sync has never used a license key or code. Are you referring
to Spanning Tools for Mac, which does use a license key? If so, can
you please send us an email to sup...@spanningsync.com and include
the email address the license should be associated with?
>
> > Best regards,
> > Charlie
Spanning Sync has never used a license key or code. Are you referring
to Spanning Tools for Mac, which does use a license key? If so, can
you please send us an email to sup...@spanningsync.com and include
the email address the license should be associated with?
On Jun 20, 12:49 pm, Al Doyle <aldo...@fusionhappens.com> wrote:
> I bought Spanning Synch and paid with PayPay on June 14. The license code
> I received didn't work. Now we know the product is not going to work, so
> how do I get the charges reversed?
>
>
>
>
>
>
>
> On Tuesday, June 19, 2012 8:19:14 AM UTC-7, cwood wrote:
>
> > To our great disappointment, the Mac OS X 10.7.4 update introduced a
> > severe bug in iCal that prevents Spanning Sync from functioning correctly.
> > This bug also affects other sync apps including BusySync<https://groups.google.com/forum/#!topic/busymac/bizHwZ0fMXs>
> I bought Spanning Synch and paid with PayPay on June 14. The license code
> I received didn't work. Now we know the product is not going to work, so
> how do I get the charges reversed?
>
>
>
>
>
>
>
> On Tuesday, June 19, 2012 8:19:14 AM UTC-7, cwood wrote:
>
> > To our great disappointment, the Mac OS X 10.7.4 update introduced a
> > severe bug in iCal that prevents Spanning Sync from functioning correctly.
> > and Blackberry Sync<https://discussions.apple.com/thread/3958312?start=0&tstart=0>.
> > It's unclear whether Apple intends to fix this bug.
>
> > Larry, Byron, and I don't want anyone paying for something that doesn't
> > work, so we've decided to take the drastic step of temporarily suspending
> > Spanning Sync sales. Of course, we'll continue to offer service to current
> > subscribers. Once we fully understand how this issue affects the future of
> > Spanning Sync, we'll post an update here.
>
> > We sincerely appreciate your support. Please contact us as
> > supp...@spanningsync.com if you have any questions.
>
> > Larry, Byron, and I don't want anyone paying for something that doesn't
> > work, so we've decided to take the drastic step of temporarily suspending
> > Spanning Sync sales. Of course, we'll continue to offer service to current
> > subscribers. Once we fully understand how this issue affects the future of
> > Spanning Sync, we'll post an update here.
>
> > We sincerely appreciate your support. Please contact us as
>
> > Best regards,
> > Charlie
p26963
Jun 20, 2012, 9:07:08 PM6/20/12
to spanni...@googlegroups.com
This is what happened to me. I resolved it by resetting Apple Sync Services. Hold down the ALT key, click on the circular arrows in the top bar, and then Reset Sync Services.
Teri Ross
Jun 22, 2012, 1:37:30 PM6/22/12
to spanni...@googlegroups.com
Larry,
Thank you. This worked for me. Do I need to sync with my Ipod on a regular basis in order for this to continue working, or is this a one-time sync?
I am so sorry this has happened to you guys!! Thanks for your honesty and great customer support.
Ashley Lewis
Jun 23, 2012, 2:53:13 PM6/23/12
to spanni...@googlegroups.com
Resetting Apple Sync worked for me, although if I delete something from my iClod calendar it doesn't delete from Google.
Any ideas anyone..?
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hjellinek
Jun 25, 2012, 5:22:05 PM6/25/12
to spanni...@googlegroups.com
I don't use iCloud or MobileMe, so I had to do some extra work to reset Sync Services. This page gave me the info I needed. I executed the command line/Python script mentioned in step 10 under Mac OS X v10.6 Snow Leopard and OS X Lion.
Spanning Sync is now spanning and synching my Mac and Google contacts and calendars.
On Saturday, June 23, 2012 11:53:13 AM UTC-7, Ashley Lewis wrote:
Spanning Sync is now spanning and synching my Mac and Google contacts and calendars.
On Saturday, June 23, 2012 11:53:13 AM UTC-7, Ashley Lewis wrote:
Resetting Apple Sync worked for me, although if I delete something from my iClod calendar it doesn't delete from Google.Any ideas anyone..?
On 21 Jun 2012, at 02:07, p26963 wrote:This is what happened to me. I resolved it by resetting Apple Sync Services. Hold down the ALT key, click on the circular arrows in the top bar, and then Reset Sync Services.
[...]
Byron Shaheen
Jun 25, 2012, 9:12:08 PM6/25/12
to spanni...@googlegroups.com
We also noticed that resetting Sync Services or replacing the sync database appeared to resolve the issue, but the bug comes back after the initial sync is successful. The only way we know that actually appears to work around the bug is by syncing an iDevice with at least one calendar through iTunes.
-Byron
Evans Thompson
Jun 28, 2012, 4:07:47 PM6/28/12
to spanni...@googlegroups.com
OK, so we know about the iCal issue and temporary workaround. Does any of this affect syncing Contacts?
Thanks,
Evans
byron.shaheen
Jun 28, 2012, 11:07:07 PM6/28/12
to Spanning Sync
Hi Evan,
We haven't seen any reports where this bug affects syncing Address
Book with Google Contacts.
>
> > Best regards,
> > Charlie
We haven't seen any reports where this bug affects syncing Address
Book with Google Contacts.
On Jun 28, 3:07 pm, Evans Thompson <evansthomp...@gmail.com> wrote:
> OK, so we know about the iCal issue and temporary workaround. Does any of
> this affect syncing Contacts?
>
> Thanks,
>
> Evans
>
>
>
>
>
>
>
> On Tuesday, June 19, 2012 10:19:14 AM UTC-5, cwood wrote:
>
> > To our great disappointment, the Mac OS X 10.7.4 update introduced a
> > severe bug in iCal that prevents Spanning Sync from functioning correctly.
> > This bug also affects other sync apps including BusySync<https://groups.google.com/forum/#!topic/busymac/bizHwZ0fMXs>
> OK, so we know about the iCal issue and temporary workaround. Does any of
> this affect syncing Contacts?
>
> Thanks,
>
> Evans
>
>
>
>
>
>
>
> On Tuesday, June 19, 2012 10:19:14 AM UTC-5, cwood wrote:
>
> > To our great disappointment, the Mac OS X 10.7.4 update introduced a
> > severe bug in iCal that prevents Spanning Sync from functioning correctly.
> > and Blackberry Sync<https://discussions.apple.com/thread/3958312?start=0&tstart=0>.
> > It's unclear whether Apple intends to fix this bug.
>
> > Larry, Byron, and I don't want anyone paying for something that doesn't
> > work, so we've decided to take the drastic step of temporarily suspending
> > Spanning Sync sales. Of course, we'll continue to offer service to current
> > subscribers. Once we fully understand how this issue affects the future of
> > Spanning Sync, we'll post an update here.
>
> > We sincerely appreciate your support. Please contact us as
> > supp...@spanningsync.com if you have any questions.
>
> > Larry, Byron, and I don't want anyone paying for something that doesn't
> > work, so we've decided to take the drastic step of temporarily suspending
> > Spanning Sync sales. Of course, we'll continue to offer service to current
> > subscribers. Once we fully understand how this issue affects the future of
> > Spanning Sync, we'll post an update here.
>
> > We sincerely appreciate your support. Please contact us as
>
> > Best regards,
> > Charlie
DustyBottoms
Jul 5, 2012, 2:20:52 AM7/5/12
to spanni...@googlegroups.com
I can get calendars to sync correctly. However, contacts does not sync at all.
byron.shaheen
Jul 5, 2012, 9:42:17 PM7/5/12
to Spanning Sync
Hi,
Can you please create a troubleshooting report (Advanced-> Create
Report) and email it to sup...@spanningsync.com?
Thanks,
>
> >> Best regards,
> >> Charlie
Can you please create a troubleshooting report (Advanced-> Create
Report) and email it to sup...@spanningsync.com?
Thanks,
On Jul 5, 1:20 am, DustyBottoms <vaen...@gmail.com> wrote:
> I can get calendars to sync correctly. However, contacts does not sync at
> all.
>
>
>
>
>
>
>
> On Thursday, June 28, 2012 3:07:47 PM UTC-5, Evans Thompson wrote:
>
> > OK, so we know about the iCal issue and temporary workaround. Does any of
> > this affect syncing Contacts?
>
> > Thanks,
>
> > Evans
>
> > On Tuesday, June 19, 2012 10:19:14 AM UTC-5, cwood wrote:
>
> >> To our great disappointment, the Mac OS X 10.7.4 update introduced a
> >> severe bug in iCal that prevents Spanning Sync from functioning correctly.
> I can get calendars to sync correctly. However, contacts does not sync at
> all.
>
>
>
>
>
>
>
> On Thursday, June 28, 2012 3:07:47 PM UTC-5, Evans Thompson wrote:
>
> > OK, so we know about the iCal issue and temporary workaround. Does any of
> > this affect syncing Contacts?
>
> > Thanks,
>
> > Evans
>
> > On Tuesday, June 19, 2012 10:19:14 AM UTC-5, cwood wrote:
>
> >> To our great disappointment, the Mac OS X 10.7.4 update introduced a
> >> severe bug in iCal that prevents Spanning Sync from functioning correctly.
> >> This bug also affects other sync apps including BusySync<https://groups.google.com/forum/#!topic/busymac/bizHwZ0fMXs>
> >> and Blackberry Sync<https://discussions.apple.com/thread/3958312?start=0&tstart=0>.
> >> and Blackberry Sync<https://discussions.apple.com/thread/3958312?start=0&tstart=0>.
> >> It's unclear whether Apple intends to fix this bug.
>
> >> Larry, Byron, and I don't want anyone paying for something that doesn't
> >> work, so we've decided to take the drastic step of temporarily suspending
> >> Spanning Sync sales. Of course, we'll continue to offer service to current
> >> subscribers. Once we fully understand how this issue affects the future of
> >> Spanning Sync, we'll post an update here.
>
> >> We sincerely appreciate your support. Please contact us as
> >> supp...@spanningsync.com if you have any questions.
>
> >> Larry, Byron, and I don't want anyone paying for something that doesn't
> >> work, so we've decided to take the drastic step of temporarily suspending
> >> Spanning Sync sales. Of course, we'll continue to offer service to current
> >> subscribers. Once we fully understand how this issue affects the future of
> >> Spanning Sync, we'll post an update here.
>
> >> We sincerely appreciate your support. Please contact us as
>
> >> Best regards,
> >> Charlie
Robert Butera
Jul 6, 2012, 3:48:20 PM7/6/12
to spanni...@googlegroups.com
This worked great for me. Didn't even have to mess with the iPad or iPhone like some described. Appears to be working 2 day.
I did have to reset the service twice (not sure why) before it all seemed to kick in.
max
Jul 9, 2012, 11:41:56 AM7/9/12
to spanni...@googlegroups.com
I added my daughter's iPhone to my Mac and followed the directions below. It seems to have worked. I immediately got a message stating Spanning Sync wanted to make changes. I haven't seen that dialog box in awhile.
I just made a change in Outlook on my calendar and it changed in Google calendar. I then changed the Google calendar appointment but it hasn't changed yet in Outlook. Hopefully it will soon.
Thanks,
max
Jul 9, 2012, 12:35:21 PM7/9/12
to spanni...@googlegroups.com
Confirmed it's working in both directions. Yay!
On Tuesday, June 19, 2012 2:29:23 PM UTC-4, Larry Hendricks wrote:
On Tuesday, June 19, 2012 2:29:23 PM UTC-4, Larry Hendricks wrote:
Park Silkenson
Jul 12, 2012, 1:53:34 PM7/12/12
to spanni...@googlegroups.com
I use Spanning Sync for Address Book syncing only (not calendars), and it is not working at all for me right now. I've already sent in a support email with a report attached.
-park
max
Jul 24, 2012, 1:49:28 PM7/24/12
to spanni...@googlegroups.com
Unfortunately, something "snapped" the other day and I ended up unintentionally deleting my whole calendar. Thank goodness there wasn't a lot to recreate, but I've switched to my Mac's iCal, mail and address book until further notice.
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