Services tab - not keeping changes

[Jeff Karlsen]

I'm having some more trouble with Services. For 2 pop-up widgets (very similar, just different queues), I have an image and text that goes next to it. When online, i.e. Service Tier 1, the text says "Librarians are online; click to chat". When offline, i.e. Service Tier 2, "Librarians are offline." The problem is that the text keeps vanishing in Service Tier 1. I type it, it shows. I then do something else, come back, and it's not there anymore. I also tried inserting the text in the "Code" version, esp. since I want it to be clickable (in Service Tier 1, that is). This seemed to help, but it still vanishes after a while. The images work fine, and the text in Service Tier two shows no problems either.

If I can get it to work, I'd love to use the services designer because I'm having some problems with the raw code in our CMS, and it seems to handle the code from the services designer with fewer problems.

The IDs of these appear to be 2144 and 3680.

[Pam Sessoms]

Hi Jeff,

I believe this is a bug in our Services designer that is causing more
complex service options (mix of text and image) to not stick. They're
getting wiped out when the user views the snippet on a return visit
(that could be by viewing another snippet and then returning to the
original snippet in the same session).

So of course the real fix is for us to patch this up and let you know
what that's done, which we'll do.

In the meantime I can think of three approaches. As you mentioned,
you could use the older-style code, but your CMS doesn't like that.
So let's leave that one aside for now.

The second option is to cheat on the blend of image and text, and
create an image that also contains the text you'd like to convey. So
you'd have your pretty chat image and the text, ""Librarians are
online; click to chat" all contained within the image. Since the alt
text for the img tag is saved reliably, you could use the alt text to
echo the textual information. You'd only reference the img tag in
Service tier 1.

The third option I can think of for right now is to have us store
these particular code snippets (blend of image and text, not the cheat
image referenced in option two) for you temporarily in a different
area of our database, so that they won't get wiped out accidentally by
normal use of the Service tab the admin site. I realize this is not
ideal, but it might be a suitable short-term workaround if you're
bumping up against the start of the Fall semester. Let me know
(privately is fine) if that might work for you.

Best,
Pam

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[Jeff Karlsen]

Thanks, Pam, I'll give the second option (image-only) a try and let you know if it doesn't work out.

-Jeff