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Dan Gillean
May 15, 2018, 10:59:54 AM5/15/18
to ICA-AtoM Users
Hi Elizabeth,
If you are getting a 502 Bad Gateway error (as shown in your attached screenshot - I'm assuming that's what you mean by saying you "lost the link to AtoM," and not that you can't remember the URL to your AtoM site - correct?), then you will need to contact the system administrator who maintains your AtoM site so we can get further information. In particular, we will need to see the more detailed error message contained in the Nginx error logs. To access those, see:
Please feel free to share any error message you find there, so we can provide further suggestions.
In the meantime, depending on what you find, these previous posts might be useful:
- https://groups.google.com/d/msg/ica-atom-users/_DQoyGvrHGs/2_i3evmbAAAJ
- https://groups.google.com/d/msg/ica-atom-users/BSO-hB6r7-U/EU7ZRbOKBgAJ
Based on these and other related posts, I would suggest that your first steps in troubleshooting should be:
- Double-check your PHP configuration pool (created during installation) against our documentation, and make sure there are no typos, spacing issues or other changes that might cause errors
- Make sure you have a compatible version of PHP installed. If you've installed using Ubuntu 14.04, we recommend PHP 5.6. If you've installed with Ubuntu 16.04, we recommend 7.0
- Make sure you have properly set the filesystem permissions for your installation
- Double-check that Nginx is installed and configured correctly
- Try reloading Nginx, and restarting PHP-FPM. You may want to clear the application cache at the same time.
- Double-check that your institution does not have firewalls in place that are preventing AtoM from connecting
Hopefully these suggestions will set you on the right track! If none of the above helps, please share any related error message you find in the webserver logs, and we'll go from there.
Cheers,
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Elizabeth George
May 21, 2018, 1:26:31 PM5/21/18
to ica-ato...@googlegroups.com
Hi Dan,
Thank you very much.
Regards
Elizabeth George | Library Technician
King’s Christian College |Locked Bag 70 Burleigh Post Office QLD 4220
Phone: 07 5587 7600 | Fax: 07 5587 7605 |
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