Erroneous billing? How to get addressed?

[Marc Matteo]

Hi all,

I'm sorry if this is the wrong place, I can't seem to find a better place...

I got hit with a small charge by App Engine and I don't think it's right and I don't know how to get it removed (besides calling my Credit Card company).

Here's what happened:

I have a very small app on App engine and transitioned it to the High Replication datastore.  I disabled the old app -- but left billing enabled.  I got billed for $2.10 which while I think that was a little shady, I can understand it.  I then disabled billing on the old, disabled app and wound up with a charge for $12.29 on my card which Google says is a "One-time charge for the outstanding balance that has not been paid..." but this isn't anywhere in the billing history.

I do note that I had a weekly charge limit of $14 (I said this was a small app) and I wonder if this is some odd proration of that $14.

So how do I go about getting said charge removed?

[Amy Unruh]

hi Marc,

With billing enabled for an app, there is a minimum weekly charge of $2.10.  See this discussion for a bit more detail:

 https://groups.google.com/forum/#!msg/google-appengine/l2F6XROq8MM/S50KngmB7JUJ

If it's not clear where the one-time charge came from, you can get in touch with billing support here:

https://docs.google.com/a/google.com/spreadsheet/viewform?authkey=CLWv1MAB&authkey=CLWv1MAB&hl=en_US&formkey=dFk2SEVTd0lrS1d1M2I0S3Q5eFlWQnc6MQ&ndplr=1

 -Amy

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[Andreas]

this is a known issue or wanted behaviour from the google team.

http://code.google.com/p/googleappengine/issues/detail?id=6344

star this issue if you think thats wrong.

[Marc Matteo]

Thank you Amy, that form worked and someone from Google got back to me and clarified things.

It seems a charge failed sometime in the recent past and so it was never paid.  The charge however wasn't showing in the Balance column so it appeared to me as if everything was OK.  When billing was disabled, that outstanding charge popped up.

This is not the first time I've been hit by this, my employer had something similar happen when billing was disabled on an app.  A charge had failed almost a year prior but was not showing in the balance of the app.  Only when billing was disabled did it appear.

I consider this a bug. :(

Also, as for the whole "disabled the app but not the billing" thing, well that's a bug too ;).

Thanks again,

Marc