App Engine Billing Setting Error

[Wencheng Li]

There is a serious bug in App Engine billing setup process. If you start a billing setup and stop at Google Checkout without finishing the whole process, your billing status will be "Activating Billing" forever and there is no way to restart ! Sending email to the support email  appengine_up...@google.com does not help at all, my couple emails haven't got any reply. It has been almost one day since it happened. My app has zero budget because of this error, I have to reduce instance number to keep it under quota limit.

Does App Engine has support at all? what is the best way to reach the support team?

thanks!
Wencheng

[Wilson MacGyver]

did you wait 15 min? this happened to me once, and i waited 15 mins
and the lock disappeared.

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[Wencheng Li]

thanks Mac, but this has been much more than 15 minutes, it was 20 hours ago. clearly a bug.

-wencheng

On Friday, May 18, 2012 2:48:02 PM UTC-7, Mac wrote:

did you wait 15 min? this happened to me once, and i waited 15 mins
and the lock disappeared.

On Fri, May 18, 2012 at 5:46 PM, Wencheng Li <wench...@gmail.com> wrote:
> There is a serious bug in App Engine billing setup process. If you start a
> billing setup and stop at Google Checkout without finishing the whole
> process, your billing status will be "Activating Billing" forever and there
> is no way to restart ! Sending email to the support email

> appengine_updated_pricing@google.com does not help at all, my couple emails

> haven't got any reply. It has been almost one day since it happened. My app
> has zero budget because of this error, I have to reduce instance number to
> keep it under quota limit.
>
> Does App Engine has support at all? what is the best way to reach the
> support team?
>
> thanks!
> Wencheng
>
> --
> You received this message because you are subscribed to the Google Groups
> "Google App Engine" group.
> To view this discussion on the web visit
> https://groups.google.com/d/msg/google-appengine/-/b1scDOU_xooJ.

> To post to this group, send email to google-appengine@googlegroups.com.

> To unsubscribe from this group, send email to

> google-appengine+unsubscribe@googlegroups.com.

[Wilson MacGyver]

ouch, have you file a production issue? maybe someone at google can help you.

On Fri, May 18, 2012 at 5:54 PM, Wencheng Li <wench...@gmail.com> wrote:
> thanks Mac, but this has been much more than 15 minutes, it was 20 hours
> ago. clearly a bug.
>
> -wencheng
>
>
> On Friday, May 18, 2012 2:48:02 PM UTC-7, Mac wrote:
>>
>> did you wait 15 min? this happened to me once, and i waited 15 mins
>> and the lock disappeared.
>>
>> On Fri, May 18, 2012 at 5:46 PM, Wencheng Li <wench...@gmail.com>
>> wrote:
>> > There is a serious bug in App Engine billing setup process. If you start
>> > a
>> > billing setup and stop at Google Checkout without finishing the whole
>> > process, your billing status will be "Activating Billing" forever and
>> > there
>> > is no way to restart ! Sending email to the support email

>> > appengine_up...@google.com does not help at all, my couple

>> > emails
>> > haven't got any reply. It has been almost one day since it happened. My
>> > app
>> > has zero budget because of this error, I have to reduce instance number
>> > to
>> > keep it under quota limit.
>> >
>> > Does App Engine has support at all? what is the best way to reach the
>> > support team?
>> >
>> > thanks!
>> > Wencheng
>> >
>> > --
>> > You received this message because you are subscribed to the Google
>> > Groups
>> > "Google App Engine" group.
>> > To view this discussion on the web visit
>> > https://groups.google.com/d/msg/google-appengine/-/b1scDOU_xooJ.

>> > To post to this group, send email to google-a...@googlegroups.com.

>> > To unsubscribe from this group, send email to

>> > google-appengi...@googlegroups.com.

>> > For more options, visit this group at
>> > http://groups.google.com/group/google-appengine?hl=en.
>>
>>
>>
>> --
>> Omnem crede diem tibi diluxisse supremum.
>

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>
> To post to this group, send email to google-a...@googlegroups.com.

> To unsubscribe from this group, send email to

> google-appengi...@googlegroups.com.

[Wencheng Li]

I didn't know about this production issue tracker, thank you very much for the help!

Wencheng

btw, for other newbies like me, here is the link: http://code.google.com/p/googleappengine/issues/entry?template=Production%20issue