HardDeadlineExceptions after the maintenance

[nischalshetty]

I'm seeing harddeadline exceptions everywhere on my app and it is expected considering not more than 30 instances are spun currently. On any given hour my app has 60 - 100 instances. Can someone from the appengine team please have a look at this?

[nischalshetty]

And now I can see 500 internal server errors.

[nischalshetty]

Is anyone from the appengine team looking into this? Now I'm getting emails from my users! And they are angry. The maintenance did not go well, at least for our app!

[Waleed Abdulla]

I'm noticing strange behavior as well. Cannot pinpoint it yet, but my app has been up and down since the maintenance. Will post more if I manage to pinpoint the issue. 

Waleed

On Thu, Jul 14, 2011 at 9:30 PM, nischalshetty <nischal...@gmail.com> wrote:

Is anyone from the appengine team looking into this? Now I'm getting emails from my users! And they are angry. The maintenance did not go well, at least for our app!

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[Black Snapper]

I'm seeing the same thing! I'm extremely disappointed that Google hasn't even acknowledged to problem.

[Black Snapper]

My users are extremely angry as well. We are getting negative reviews in our app thanks to this outage.

[Waleed Abdulla]

Confirming that the issue on the GAE's side. Some requests take a very long time and then timeout. App is completely down now for several hours. 

On Thu, Jul 14, 2011 at 10:44 PM, Black Snapper <ja...@jecahill.com> wrote:

My users are extremely angry as well. We are getting negative reviews in our app thanks to this outage.

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[Waleed Abdulla]

Anyone know of a way to alert the GAE team? The status page doesn't show any problems so it's possible that they don't know that there is a problem. 

[Waleed Abdulla]

Update. Our apps are back to normal now, and the dashboard is accessible again. 

[nischalshetty]

I'm hoping someone from the GAE sheds some light into this.... 

[Robert Kluin]

Hey Waleed,
Posting to the list is always good, but for this type of thing I'd
also submit a prod issue (and ideally include a link to it in your
groups post).
http://code.google.com/p/googleappengine/issues/entry?template=Production%20issue

Robert

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Robert Kluin
Ezox Systems, LLC

[Waleed Abdulla]

Thanks, Robert. Do you know if they treat these issues in an urgent manner? When your app is down and your hair is on fire, you tend to need immediate attention. The fact that we cannot do anything to bring our apps back up when GAE goes down puts more responsibility on the GAE team to be responsive and fix serious problems quickly. 

[Robert Kluin]

I totally agree; sitting, waiting, and hoping is never a good feeling.

Last I knew, production issues did get attention pretty fast.

Robert

[Michael Quartly]

Fast response to production issues has never been my experience. I would be lucky to get a response the same day sometimes.

[culov]

My app is also down and I'm getting angry users. Why does the
maintenance so often result in blackouts?!

On Jul 14, 9:41 pm, Waleed Abdulla <wal...@ninua.com> wrote:
> I'm noticing strange behavior as well. Cannot pinpoint it yet, but my app
> has been up and down since the maintenance. Will post more if I manage to
> pinpoint the issue.
>
> Waleed
>

[amit]

If you use Java on GAE, then you might be affected as the status
shows.

http://code.google.com/status/appengine

[gjob-dev]

we're getting same problem.
but it seems down the status to "Noramal" now.

http://code.google.com/status/appengine

is it over?