FR is set to automatically push the logs to FA every 60 minutes. As far as I can tell, the logs are being pushed to FA because FA, in its application summary, shows that it has received the files. However, the Import History is empty.
When I manually tell FR to push logs to FA: the task completes with no exceptions; FA increments its count of received files; the Import History remains empty.
When I Launch the FA application, the Web Client shows me nothing. If I look at the Instance Monitor in FR, the graphs are far from empty.
If I turn off the option to keep track of which files have been imported and push logs from FR to FA, the Import History is populated, but the information does not appear in the Web Client.
Another problem that I expect is related is the apparent failure of FA to send the Daily, TAP, and SLA reports. I expect that these will start working properly if there is information for FA to report.
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Can you go back and check on the data in FA today? Depending on the report, data and the timeframe you're trying to look at, it could take up to another hour from receiving the data to be able to display it in the interface. It's odd that the import history is empty. The current imports should be empty (once it's complete). The import history will be empty if you restart the FA service but otherwise it should contain a list of the files that have been imported.
The reports require the email server to be configured in both FADC and FADS. Can you verify you've done that? Additionally, check that you've assigned an email address to the "admin" user (in FADS).
If you'd like to send us a screenshot or further details to sup...@fusion-reactor.com then we may be able to setup a quick call/screen-share session if the above notes don't help.
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