Email status: Field does not exist

[hleavitt]

I just set up a trigger to automatically email when a form is submitted. Now in the FormEmailer Status column, it says "Field does not exist" for certain questions on my form, although the email is being sent. For example, one of my questions is "Please leave a comment below" and I am being told that the field does not exist for that question, even though a response was submitted. Additionally, the fields are also blank in the email I receive. Do you know what is causing this and how to fix it? Thanks! 

[Henrique G. Abreu]

Hi,

It can be a missing or "odd" field separator "#" in your email settings. For example, if you added a link with a '#' in it, or a color style in #hex format in your html.
Also, you could have just accidentally typed a character or a space inside your placeholder, e.g. #example abc# became # example abc# (notice the extra space before the word example).

Please double check your email settings to verify if it's not one of this cases.
If it's the extra '#' problem, just add a second one to have them replaced by one, e.g. style="color:##FFFFFF".
To double check the placeholders, please look at them carefully. Probably copy and paste all of them from your spreadsheet again or reinsert the placeholders using the combo-box and insert links.

Regards,
Henrique G. Abreu

On Wed, Aug 29, 2012 at 1:40 PM, FormEmailer on behalf of hleavitt <formemailer+noreply-APn2wQfEnyGn...@googlegroups.com> wrote:

I just set up a trigger to automatically email when a form is submitted. Now in the FormEmailer Status column, it says "Field does not exist" for certain questions on my form, although the email is being sent. For example, one of my questions is "Please leave a comment below" and I am being told that the field does not exist for that question, even though a response was submitted. Additionally, the fields are also blank in the email I receive. Do you know what is causing this and how to fix it? Thanks! 

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[quequen2]

I had the same issue, in my case it was a language problem: FormEmailer labels the "Timestamp" column, after that (I don't know why) the label that comes from my form is in my language, so the field for Timestamp now has a spanish label ("Master de tiempo" or something), then FormEmailer can't find it. I solved the problem simply editing FormEmailer settings and reinserting the #Timestamp# field as #Master de tiempo#.

[rherron]

Did you edit the Form after you installed the script?

[Holli Leavitt]

Yes, I did. I talked to my IT person and he said it might be easier to just build the form over again. 

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