Could not connect to the configured hostname/IP address

[Joshua Rubeck]

I get the following errors when using BBB on Ubuntu 10.04.4 LTS (64-bit)

# IP does not match:

#                           IP from ifconfig: 74.208.171.170

#   /etc/nginx/sites-available/bigbluebutton: support-tools.pawzgroup.com

# Error: Could not connect to the configured hostname/IP address

#

#    http://support-tools.pawzgroup.com/

#

# If your BigBlueButton server is behind a firewall, see FAQ:

#

#   http://code.google.com/p/bigbluebutton/wiki/FAQ

#

# (See entry for setting up BigBlueButton behind a firewall.)

# Warning: The value (support-tools.pawzgroup.com) for playback_host in

#

#    /usr/local/bigbluebutton/core/scripts/slides.yml

#

# does not match the local IP address (74.208.171.170).

I am not worried about the hostname not matching the ip address as that should work just fine, its forwarded to my servers IP address. the main one I am worried about is this:

# Error: Could not connect to the configured hostname/IP address

#

#    http://support-tools.pawzgroup.com/

#

# If your BigBlueButton server is behind a firewall, see FAQ:

#

#   http://code.google.com/p/bigbluebutton/wiki/FAQ

Not sure how to resolve it, I have my website on a different server, and I connect to Big blue button through the joomla extension Though with or without the extension from joomla, and event tested the one with drupal, after a short amount of time I get an HTTP 500 error at the address for big blue button, and then I run a check and that error above is what pops up. I tried finding out in the FAQ as it suggested though I couldnt find it at all. The only reason I am concerned about this error only is because it pops up using the servers IP address as well. Any idea how to fix it? I would provide a log file but I am not sure where I can find it 

[Yauri Edogawa]

when you want to open using domain name, use :
bbb-conf --setip domainname

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[Joshua Rubeck]

I have already set a domain name for this as you can see it points to support-tools.pawzgroup.com not to an IP address. and the Domain name points to the IP address of the big blue button server

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[Aleksandra Czajka]

I am having the same problem now. I had downloaded the VM with BBB and for four days now the IP address was one thing. Today, BBB no longer works and I get that error. I have noticed with ifconfig that the last digit of the IP address of the VM has changed. How did this happen? If it happens in production, I can't just have the resolution be to keep updating it manually.

[Aleksandra Czajka]

Actually, I just realized that I changed my internet connection and that could be the reason for the VM IP changing. That could be it since the VM in question is on my dev desktop environment. I guess this will not be an issue in production as the VM will be on a server and the connection will not be changing. 

[Aleksandra Czajka]

Ok, so for anyone needing to fix the IP issue, here's where I found how to set the IP....

https://code.google.com/p/bigbluebutton/wiki/BigBlueButtonVM

under heading: 

The IP address of my VM has changed and now BigBlueButton does not work

hope that helps!

[Chad Pilkey]

The VM by default automatically requests an IP from your network's DHCP server, the issue is that your DHCP might give your VM a different IP from one day to the next. You could change your VM to use a static IP and then make sure your DHCP server is configured to handle that.

This is more of a general networking question though and not specific to BBB. Google is probably your best bet for more clarification.

[Aleksandra Czajka]

If this happens to people when they are working with the BBB server, then it's a BBB issue. If this is how they will encounter it, it's very useful to include here.

Thanks for telling me to "google" the issue. If you are having this problem and looking for a solution here and don't know what the issue is, you obviously don't know WHAT to google.

And no, my IP was not changing from day to day. It was the same for 4 days and now, since my internet connection has changed, it is different. 

So, for anyone having this issue, this is how I set my IP VM address to a static one on Windows: http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1005778

And for anyone having issues on OS other than Windows, please google: "Set static VM IP on <YOR OS>"

I hope this post helps someone.