bbb-conf --setip Cannot configure bbb to allow external client/user

[Naruto]

Hi All,

Currently my internal IP is 172.18.26.32.
I want to allow my external user to access my bigbluebutton.
My external IP (behind firewall) is 210.187.18.70
I use sudo bbb-conf --setip 210.187.18.70 to change from internal to external
Then I use sudo bbb-conf to restart bbb.
After that I cannot access to bbb.

This is the msg when I run bbb-conf --check.
Can somebody guide me on this matters.
Thank you in advance.


** Potential problems described below **
# IP does not match:
#                           IP from ifconfig: 172.18.26.32
#   /etc/nginx/sites-available/bigbluebutton: 210.187.18.70
# Warning: API URL IPs do not match host:
#
#                                IP from ifconfig: 172.18.26.32
#  /var/lib/tomcat6/webapps/demo/bbb_api_conf.jsp: 210.187.18.70

# Error: Could not connect to the configured hostname/IP address
#
#    http://210.187.18.70/
#
# If your BigBlueButton server is behind a firewall, see FAQ:
#
#   http://code.google.com/p/bigbluebutton/wiki/FAQ
#
# (See entry for setting up BigBlueButton behind a firewall.)

# Error: Unable to connect to port 1935 (RTMP) on 210.187.18.70

# Error: Unable to connect to port 9123 (desktop sharing) on 210.187.18.70

# Warning: The value (210.187.18.70) for playback_host in
#
#    /usr/local/bigbluebutton/core/scripts/slides.yml
#
# does not match the local IP address (172.18.26.32).

# Warning: The API demos are installed and accessible from:
#
#    http://210.187.18.70/
#
# Use the API demos test your BigBlueButton setup. To remove
#
#    sudo apt-get purge bbb-demo

tech1@bblue:/etc/apache2/sites-available$

[Huy Quan Phan]

Hi,

for the connection external, u must register un dns (google=> free dns => and u make another setip, dont forget to add xxx.xxx.xxx.xxx yourhostname.com in etc/hosts)

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Quan PHAN

[Fred Dixon]

Hi Nurato,

See the information in this FAQ. 

   http://code.google.com/p/bigbluebutton/wiki/FAQ#Can_I_provide_external_access_to_a_BigBlueButton_server_behind_m

This contains the steps necessary to provide external access to your BigBlueButton server.

Regards,... Fred

-- 
BigBlueButton Developer

http://bigbluebutton.org/
http://code.google.com/p/bigbluebutton

BigBlueButton on twitter: @bigbluebutton

[Syed Zuhdi Syed Salim Jamalullail]

Hi All,
I will follow you suggestion/instruction

[Syed Zuhdi Syed Salim Jamalullail]

Hi All,

I need your help.

Currently my internal server's  IP is 172.18.26.32.

I want to allow my external user to access my bigbluebutton.
My external IP (behind firewall) is 210.187.18.70

So I use sudo bbb-conf --setip bblue.modenas.com.my to allow external user to access my bbb
After read the FAQ and help from you guys,I can  use my bbb perfectly !!!

But today,when I try  connect bbb using my broadband 3G (1Mb speed),I can use bbb for about 3 minutes only.After that bbb will auto logout.
So,I try to investigate the problem by running bbb-conf --check, and below is the output.
My questions :
1. Why bbb logout after 3 minutes ?
2. Is it because of this ? How to prevent this ?

** Potential problems described below **
# IP does not match:
#                           IP from ifconfig: 172.18.26.32

#   /etc/nginx/sites-available/bigbluebutton: bblue.modenas.com.my

# Warning: API URL IPs do not match host:
#
#                                IP from ifconfig: 172.18.26.32

#  /var/lib/tomcat6/webapps/demo/bbb_api_conf.jsp: bblue.modenas.com.my


/***************************************** OUTPUT *****************************************/
tech1@bblue:/var/www/html/emodenas$ sudo bbb-conf --check

BigBlueButton Server 0.8-beta-4 (951)
                    Kernel version: 2.6.32-44-generic
                      Distribution: Ubuntu 10.04.4 LTS (32-bit)
                            Memory: 3024 MB

/var/www/bigbluebutton/client/conf/config.xml (bbb-client)
          Port test (tunnel): bblue.modenas.com.my
                              Red5: bblue.modenas.com.my

/etc/nginx/sites-available/bigbluebutton (nginx)
                       server name: bblue.modenas.com.my
                              port: 80
                    bbb-client dir: /var/www/bigbluebutton

/var/lib/tomcat6/webapps/bigbluebutton/WEB-INF/classes/bigbluebutton.properties (bbb-web)
                      bbb-web host: bblue.modenas.com.my

/var/lib/tomcat6/webapps/demo/bbb_api_conf.jsp (API demos)
                           api url: bblue.modenas.com.my

/usr/share/red5/webapps/bigbluebutton/WEB-INF/red5-web.xml (red5)
                  voice conference: FreeSWITCH

/usr/local/bigbluebutton/core/scripts/slides.yml (record and playback)
                     playback host: bblue.modenas.com.my

** Potential problems described below **
# IP does not match:
#                           IP from ifconfig: 172.18.26.32

#   /etc/nginx/sites-available/bigbluebutton: bblue.modenas.com.my

# Warning: API URL IPs do not match host:
#
#                                IP from ifconfig: 172.18.26.32

#  /var/lib/tomcat6/webapps/demo/bbb_api_conf.jsp: bblue.modenas.com.my

# Warning: The value (bblue.modenas.com.my) for playback_host in

#
#    /usr/local/bigbluebutton/core/scripts/slides.yml
#
# does not match the local IP address (172.18.26.32).

# Warning: The API demos are installed and accessible from:
#

#    http://bblue.modenas.com.my/

#
# Use the API demos test your BigBlueButton setup. To remove
#
#    sudo apt-get purge bbb-demo

tech1@bblue:/var/www/html/emodenas$

Thank you

On Tue, Dec 4, 2012 at 9:28 PM, Fred Dixon <ffd...@gmail.com> wrote:

[Ralf Sippl]

Happy New Year!

Is it possible that this is related to the following issue?

Remote Users behind connecting via RTMPT (tunnelling) get disconnect after 2-3 minutes

Is it possible that port 1935 on your server isn't open, so the client connects via port 80?

Ralf

[Fred Dixon]

Hi Syed,

You can also try connecting to 

  http://demo.bigbluebutton.org/

and cross-check to see if you still get disconnected.  If not, it's a configuration with your server (it still may be blocking port 1935).  If you do get disconnected from demo, the problem is with your computer or it's internet connection.  

You can also check

   http://code.google.com/p/bigbluebutton/wiki/FAQ#Users_on_Windows_7_get_disconnected_after_a_minute

Regards,... Fred

-- 
BigBlueButton Developer

http://bigbluebutton.org/
http://code.google.com/p/bigbluebutton

BigBlueButton on twitter: @bigbluebutton