PHP Client Library: An error has occurred: [QuotaCheckError.INCOMPLETE_SIGNUP @ ; trigger:'<null>']

[c...@clickbits.de]

Hello,

using the PHP Client Library for the Google AdWords API I get the following Error: An error has occurred: [QuotaCheckError.INCOMPLETE_SIGNUP @ ; trigger:'<null>']

But step by step:
- First I generate a productive MCC Account and get an API developer token (Now it's pending) and fill out the billing information and accept the terms and conditions.
- Then I generate a MCC Test Account and in the MCC test account an AdWords test account.
- In the Google Adwords API Source Code (in the file auth.ini) I put in the developer Token from the productive MCC, the userAgent (name of my company), the clientCustomerId from my test AdWords account and my client_id and client_secret which I generated via the Google Developer Console.
- Then I run the GetRefreshToken.php on the Terminal and get an URL. I copied these URL in the browser and get the code, which I put in the Terminal to get the refresh_token for the auth.ini
- At least I run the GetCampaigns.php in the Terminal and get the Error Message: An error has occurred: [QuotaCheckError.INCOMPLETE_SIGNUP @ ; trigger:'<null>']

Some Ideas? What can I do?

Every solution I found is like "fill out the billing information und accect terms and conditions". But in my opinion i did these!!


Thank you! Greetings from germany!

[Ray Tsang (AdWords API Team)]

Hiya,

Please let me know your production MCC CID.

Thanks!

Ray

[c...@clickbits.de]

Hi,

my production MCC Customer ID is: 458-327-5081

For your information:

My test MCC Customer ID is 168-072-8257 and the Customer ID from the Adwords Account in the test MCC Account is 385-712-8406

[Daniel Mayans]

Exactly the same problem.

MCC: 885-241-7816

Test MCC: 757-649-9457

Adwords account inside Test MCC: 591-860-8926

[Gabriel Kung]

Having the exact same problem.

Production MCC Customer ID is: 565-672-9383

Test MCC Customer ID is: 899-817-0069

Test MCC Adwords Account: 460-090-3879

If you have a solution, please let me know.

Thanks,

Gabriel

[Ray Tsang (AdWords API Team)]

Gabriel,

I've replied to you on the other thread in private.  Please take a look.

Cheers,

Ray

[Ray Tsang (AdWords API Team)]

Hi all,

If you are receiving INCOMPLETE_SIGNUP error, please carefully review the common error guide on how to resolve this.

Cheers,

Ray

[edm...@atmosmarketing.com]

I am also getting the same type of error as the OP, and I have followed the exact same steps.

I have also tried troubleshooting via error guide. Could you please take a look, Ray?

Production MCC ID: 307-898-0570

Test MCC ID: 203-909-5769

AdWords account inside Test MCC: 279-058-2489

[Ray Tsang (AdWords API Team)]

Edmund,

Please send me the request/response log in private.  But most likely, it is caused by one of the four issues listed in the error guide.  I've investigated many of these issues and it's very important to check, in detail, for every step.

Thanks,

Ray

[tes...@e-viral.com]

Hello Ray,

I have the same problem

Can you Help me?

MCC: 578-108-6972
Test MCC: 252-922-6883
Adwords account inside Test MCC: 473-145-2216

Regards,

Benjamin Gomez

[Josh Radcliff (AdWords API Team)]

Hi Benjamin,

In order to use your developer token you must fill out billing information and accept the terms and conditions on your non-test MCC as mentioned in the error guide that Ray referenced above. I see that neither of these have been done on your non-test MCC. Please follow the instructions in the error guide and try again.

Cheers,

Josh, AdWords API Team

[Eviral Api]

Josh, Thanks for your reply ,

when I try to fill out the billing information I have this message:
"We apologize for the inconvenience, but we are unable to process your request at this time. Our engineers have been notified of this problem and will work to resolve it. Please note that using your browser's back button in AdWords can increase the likelihood of errors. If you think this was the cause of your error, please try again without using the back button"

some one contact me by mail and sent me a link for sign the contract,  We signed the contract and returned to you, but I can't connect yet

Can you Help me?

regards,

regards,
Benjamin

[Josh Radcliff (AdWords API Team)]

Hi Benjamin,

The AdWords API Team cannot set up billing or terms and conditions, but you can get in contact with the correct team via this form.

Best regards,

Josh, AdWords API Team

[youfindad...@gmail.com]

Hi,Gabriel Kung

    I have encountered this problem, can you help me?

Thank you!

c...@clickbits.de於 2014年3月18日星期二UTC+8下午6時05分28秒寫道：

[Josh Radcliff (AdWords API Team)]

Hi,

Please see my post from June 12th and my colleague Ray's post from April 10th. In particular, the guide that Ray mentioned should be helpful, and if you are unable to fill out billing information then the link I provided in my post will get you in contact with the correct team.

Cheers,

Josh, AdWords API Team

[till.ha...@spiele-for-free.de]

Hi Josh,

Can you look into 

Production MCC : 305-343-8063

Test MCC : 379-853-8434

Billing info entered

Agreed to T&C

Still got INCOMPLETE_SIGNUP error 

Please help,

Thanks

[Josh Radcliff (AdWords API Team)]

Hi,

T&C does not show up as accepted on that account. Please try going through step 1 listed in the Common Errors guide. If you still encounter issues after that, please contact AdWords API Compliance as indicated in the guide.

Thanks,

Josh, AdWords API Team

[pgasz...@egamification.pl]

Hello,

I have the same problem. Could you please check the following accounts?

MCC: 651-639-5626

TEST MCC: 632-910-6257

Thanks

[Josh Radcliff (AdWords API Team)]

Hi,

Your MCC (651-639-5926) has the same issue as the previous post -- T&C is not accepted. Please follow my instructions in that post.

Cheers,

Josh, AdWords API Team

[vukeema...@gmail.com]

I have the same problem, can you please check this account? I had our corp HQ in Germany put in billing info and agree to TOS, they said they did it, and I see the billing section has a card on file.

  Production MCC: 303-240-1871

Thanks,
James

[Josh Radcliff (AdWords API Team)]

Hi,

Your account also shows that Terms & Conditions have not been accepted. Please contact AdWords API Compliance and they should be able to resolve that for you.

Thanks,

Josh, AdWords API Team

[vukeema...@gmail.com]

Thanks Josh,

For the record, I'm sure we agreed to the T&Cs when we put in our credit card. Seems that part of the signup process has some issues.

Anyway, I did this, tested my script and got past the INCOMPLETE_SIGNUP briefly. This helped me uncover another issue in it (date format issue for OfflineConversionFeedService), but once I correct this, I'm now getting the INCOMPOMPLETE_SIGNUP error again. Suggestions?

Thanks,
James

[Josh Radcliff (AdWords API Team)]

Hi James,

Your account still does not show as having T&Cs accepted. Could you contact AdWords API Compliance? They should be able to help clear this up for you.

Thanks,

Josh, AdWords API Team

[Gasper Mis]

Hi I have the same problem. Can you check please my account.

ID stranke: 250-162-0830

User: test.advert2025 gmail com

[Josh Radcliff (AdWords API Team)]

Hi,

Did you go through the steps in the common errors guide as outlined in the best answer?

Thanks,

Josh, AdWords API Team

[Joey Belarmino]

Hi Josh,

Can you please also check ours, we are also having the same problem, but we have already contacted AdWords API Compliance via this: https://services.google.com/fb/forms/apicontact/

but still no reply. 

Prod MCC Id: 963-992-4530

Test MCC ID: 254-360-2361

Thank you!

[Josh Radcliff (AdWords API Team)]

Hi,

I see that you have not accepted (or could not accept) Terms & Conditions on your prod MCC, and that in a separate email with the API Compliance team, the team replied to you on the 16th and you sent the accepted terms yesterday (the 17th). You should hear back from them soon.

Cheers,

Josh, AdWords API Team

[Nam Nguyễn]

Hi Josh,

I submited in this link https://services.google.com/fb/forms/apicontact/ .

Can you please check my account .

MCC : 938-344-0820
TEST MCC : 579-857-8640

[Josh Radcliff (AdWords API Team)]

Hi,

The link you submitted to is the proper escalation point for questions on your developer token. After submitting the form you should have received a confirmation email at the API email address you have in your account settings under API Center. If you did not receive such an email, please resubmit the form.

Thanks,

Josh, AdWords API Team

[control...@gmail.com]

I have the same problem

Production MCC: 976-277-4802

Few days ago everething is worked fine. We have not changed anything.

Can you Help me, please?

среда, 19 марта 2014 г., 1:21:53 UTC+4 пользователь Ray Tsang (AdWords API Team) написал:

Hiya,

Please let me know your production MCC CID.

Thanks!

Ray

[Josh Radcliff (AdWords API Team)]

Hi,

I can see that the developer token for the MCC that contains that account was rejected. Please follow up with the API Compliance Team via this form, as they are the group that handles all token applications.

Thanks,

Josh, AdWords API Team