Problems with my sessions

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IRAIA MUÑOA

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Jul 19, 2021, 12:43:15 PMJul 19
to gen...@soe.ucsc.edu

Hi!
My name is Iraia Muñoa from the University of the Basque Country in
Spain. I have been using de UCSC genome browser since a few years ago,
and I have saved lots of sessions. But today I am tryng to access them
and there is no session. All of them seems to be removed.
How can I recover them? I used the UCSC account last week and it was
everything correct. So I don't understand why everything is disapeared
today.
Can you help me?

Iraia
--
Iraia Muñoa Hoyos PhD
Department of Nursing
Faculty of Medicine and Nursing
University of Basque Country UPV/EHU

Dan Schmelter

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Jul 19, 2021, 2:11:22 PMJul 19
to IRAIA MUÑOA, UCSC Genome Browser Support

Hello Iraia,

Thank you for contacting Genome Browser. We apologize for the inconvenience and will try our best to help out.

What you may have experienced is a quirk in our site, where our US and European sites operate with different session databases, meaning that you must be sure to log in to the correct website. This is done to make load times as fast as possible. The first thing to check is to make sure you are on "Genome-Euro" instead of "Genome". As I mentioned, these websites do not share the same Session database. Please login to your account and check for your sessions on both of these pages:

http://genome-euro.ucsc.edu/cgi-bin/hgSession
http://genome.ucsc.edu/cgi-bin/hgSession

If you still do not see your sessions, could you please provide me with your userName, login email, or the name of any sessions that are missing? I did not see any accounts under that email on either site.

I hope this was helpful. Please reply to genom...@soe.ucsc.edu.
All the best,
Daniel Schmelter
UCSC Genome Browser


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IRAIA MUÑOA

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Jul 20, 2021, 10:40:45 AMJul 20
to Dan Schmelter, UCSC Genome Browser Support
Hi Dan,
Thanks for your clear response. I have checked my account and the
sessions are saved on "Genome and not on "Genome-Euro". So how can I
transfer those sessions from genome to genome-euro?
Thanks again,
Iraia


Dan Schmelter <dsch...@ucsc.edu> escribió:

Dan Schmelter

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Jul 20, 2021, 9:04:03 PMJul 20
to IRAIA MUÑOA, UCSC Genome Browser Support

Hello Iraia,

We are happy to share that process for transferring sessions, which involves saving and then re-uploading to the new site.

You can save session settings from the session page with the "Save current settings to a local file" feature. This will save a file that has Genome Browser settings that can be uploaded through the "Use settings from a local file" upload feature. This process saves references to Custom Tracks, which are unfortunately site-specific and will not be saved to the settings files.

To transfer Custom Tracks, you will have to download them and re-upload them. This can be done through the "Save Custom Tracks" feature from the sessions page. Full explanations of these features can be found on our Sessions help page:

http://genome.ucsc.edu/goldenPath/help/hgSessionHelp.html#Create

We do not have a solution for saving or transferring many sessions at once, but you may be interested in this process that uses links to save setting and Custom Tracks to local files, which can then be opened on either site. First, get a list of session names, then perform the following process for each session link. The third step is only necessary for backing up Custom Track data. Here is an example of saving a session:
1. Load the session via link:

http://genome.ucsc.edu/s/dschmelt/bigGenePredCT

2. Save the session's settings to a local file via link:

http://genome.ucsc.edu/cgi-bin/hgSession?hgS_doSaveLocal=submit&hgS_saveLocalFileName=bigGenePredCT

3. Save any Custom Tracks manually by using the Save Custom Tracks feature (3rd option in Save settings):

http://genome.ucsc.edu/cgi-bin/hgSession

I understand this process is complicated and time-consuming. We are actively working on making our sessions more compatible across sites, but this will take a while still. You may want to stick to using genome.ucsc.edu to avoid this session transfer process if the loading times are acceptable.

If you have any more questions, please reply-all to gen...@soe.ucsc.edu. All messages sent to that address are publicly archived. If your question includes sensitive data, please reply-all to genom...@soe.ucsc.edu.

All the best,
Daniel Schmelter
UCSC Genome Browser

IRAIA MUÑOA

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Jul 26, 2021, 1:06:02 PMJul 26
to Dan Schmelter, UCSC Genome Browser Support

Thanks Dan for your complete answerd and all the indications. I am
having some errors when saving the custom tracks manual, I don't know
why... So maybe I will try again on september to transfer all the
sessions, because on Spain we are on summer holidays from now to
September.
Anyway, is there any problem if I follow using
http://genome.ucsc.edu/cgi-bin/hgSession instead of genome-euro? If
there is not any problem, I can wait for the loading time as they are
really short.
Thanks again for your recommendations,

Dan Schmelter

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Jul 27, 2021, 6:34:00 PMJul 27
to IRAIA MUÑOA, UCSC Genome Browser Support
Hello Iraia,

Good to hear that the loading times are fast for you on both Genome or Genome-Euro sites! It should be no problem whether you use either site, the only difference is loading times and Saved Session data.

It is surprising to hear that you got errors when using the "Backup Custom Tracks" feature. A quick test on my computer shows that feature working as expected. If these errors persist, could you please send us the error text and a link to your session so we can investigate?

Thanks for contacting Genome Browser support and we wish you the best with your research!


Daniel Schmelter
UCSC Genome Browser
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