Hello Roshan,
In order to best support you, would you be willing to help me replicate your results? There are two ways you can do this.
1. You can simply save a session and reply to me (
ca...@ucsc.edu) with your session link.
To save a session, simply configure the browser to the display that you want to save.
Then, click on "My Data" > "My Sessions"
Under "Save Settings" enter a name for session with the checkbox marked, "allow session to be loaded by others."
Then you select the "Email" link in the sessions table list to email it to me.
2. You can list the steps that you took so that I can replicate your results, including the lncRNA you are interested in. It would also be helpful to include screen shots of the settings page for your conservation track.