Error while creating the user

[sagar....@flowian.com]

Hello Team,

We are getting the error while creating the new user.

The user id is like "......@externals.adidas-group.com".

The user id is not yet the user of RMP.

Thanks

[Ghanshyam Mule]

Hi Sagar,

Could you please check once again an user  associated with email has already trail account or not? 

And also verfiy that email id is in proper format.

It would be grateful,if you can share error details.

Regards,

Ghanshyam Mule

--
Fujitsu - RunMyProcess
---
You received this message because you are subscribed to the Google Groups "Fujitsu RunMyProcess Developer Community" group.
To unsubscribe from this group and stop receiving emails from it, send an email to supportforum+unsubscribe@runmyprocess.com.
To post to this group, send email to suppor...@runmyprocess.com.
Visit this group at https://groups.google.com/a/runmyprocess.com/group/supportforum/.
To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/e23c93e2-b755-4396-b024-8921ecfd4c39%40runmyprocess.com.
For more options, visit https://groups.google.com/a/runmyprocess.com/d/optout.

[sagar....@flowian.com]

Hello Ghanshyam,

The user does not have any ohter RMP account. And the mail-id is also in the correct format.

On your end could it be possible to check for that mail id is there any account.

Thanks

[Ankita Shrinath]

Hi Sagar,

Good Day.

Could you please provide the user email id so that we can check in our database.

Regards,

Ankita 

Thanks

--
Fujitsu - RunMyProcess
---
You received this message because you are subscribed to the Google Groups "Fujitsu RunMyProcess Developer Community" group.
To unsubscribe from this group and stop receiving emails from it, send an email to supportforum+unsubscribe@runmyprocess.com.
To post to this group, send email to suppor...@runmyprocess.com.
Visit this group at https://groups.google.com/a/runmyprocess.com/group/supportforum/.

To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/f8aba5ad-626f-4063-9648-1be53745db0e%40runmyprocess.com.

[sagar....@flowian.com]

Hello Ankita,

Any updates on the issue..??

Thanks

Regards,
Sagar

[Abhilash Sambhare]

Hi Sagar,

Good Day.

Could you please provide the email id that you are using for user creation.So that we can check in our database.

Regards,

Abhilash Sambhare

--
Fujitsu - RunMyProcess
---
You received this message because you are subscribed to the Google Groups "Fujitsu RunMyProcess Developer Community" group.
To unsubscribe from this group and stop receiving emails from it, send an email to supportforum+unsubscribe@runmyprocess.com.
To post to this group, send email to suppor...@runmyprocess.com.
Visit this group at https://groups.google.com/a/runmyprocess.com/group/supportforum/.

To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/d7a1fb77-d1c8-4159-90a5-963fa80ea807%40runmyprocess.com.

[Sagar Wadekar]

Hello Abhilash,

Here is the mail - ID "SOPHIE...@externals.adidas-group.com". 

Thanks.

Regards,

Sagar

Regards,

Sagar Wadekar Web & Cloud Solutions, Flowian Solutions Pvt. Ltd M: (+91)  9552673367 E: sagar....@flowian.com|

[Richard Manga]

Good morning Sagar,

The issue is fixed, you can create the user now. We are waiting for your feedback,

Regards,

Richard

On Thursday, February 9, 2017 at 8:20:09 AM UTC+1, Sagar Wadekar wrote:

Hello Abhilash,

Here is the mail - ID "SOPHIE.LEONE@externals.adidas-group.com". 

Thanks.

Regards,

Sagar

Regards,

Sagar Wadekar Web & Cloud Solutions, Flowian Solutions Pvt. Ltd M: (+91)  9552673367 E: sagar....@flowian.com|

[Ghanshyam Mule]

Hi Sagar,

Good Day.

Could you please confirm that issue has been clarified.  

Please don't hesitate to contact us for any query.  

Thanks & Regards,

Ghanshyam Mule

On Thu, Feb 9, 2017 at 12:50 PM, Sagar Wadekar <sagar....@flowian.com> wrote:

Hello Abhilash,

Here is the mail - ID "SOPHIE...@externals.adidas-group.com". 

Thanks.

Regards,

Sagar

Regards,

Sagar Wadekar Web & Cloud Solutions, Flowian Solutions Pvt. Ltd M: (+91)  9552673367 E: sagar....@flowian.com|

To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/CAB87ZXfUiWe%2BYdyUm-XCfA0Gc8Tg%3DgRqy5SACZiLcAg2j7oeiw%40mail.gmail.com.

[Sagar Wadekar]

Hi Ghanashyam,

The issue is solved for the particular user. 

Please confirm that in feature there won't be a problem for such cases.

Thanks

Regards,

Sagar Wadekar Web & Cloud Solutions, Flowian Solutions Pvt. Ltd M: (+91)  9552673367 E: sagar....@flowian.com|

[Richard Manga]

Good morning Sagar,

If a user creates a Trial Account, he cannot use the same email on a different Account.

So, if some users are creating trial accounts themselves, the issue may happen again in the future;

Best Regards,

Richard

Richard Manga Support & Training Manager RunMyProcess

rmanga@runmyprocess.com 3 rue de Gramont 75002, Paris, France. www.runmyprocess.com

To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/CAB87ZXftoXvAyfK_z2W_40D5rD0HNBnFgeMtW1E9e3jW0EGrLA%40mail.gmail.com.

[sagar....@flowian.com]

Hello Richard,

Thanks For the information.

Regards,
Sagar