Email Reminder Sub Process & Line Breaks in email body.

[Ben Jones]

Hi,

I have a process set up with an email reminder with a similar configuration to the one presented on the RMP developer site. However, when the process is sending the email it does not include the line breaks I need it to.

So, can someone assist with a workaround so that the line breaks will appear in the email the RMP server sends?

I've attached an image showing:
1. The input variables (in the FATHER process) for the reminder process.
2. The freemarker script I'm using.
3. How I want the freemarker to display (e.g. as it would from clicking 'test').
4. How the text actually displays in an email.

Regards,

Ben Jones

[bgj...@gmail.com]

It would help if I attached the image.

Refer attached.

[Prachi Chandak]

Hello Ben,

If you want to set any format into email body then you don't need to put it inside free-marker code.

Instead just put your email content with HTML tags and set it in an input variable. Reason behind this is that the Content-Type of email notification is already text/html. (Refer attachment)

Thus, only put the html code in variable and assign that code in email body.

 

Thanks & Regards,

Prachi Chandak

Fujitsu RunMyProcess Support

On Wed, Jan 24, 2018 at 7:14 AM, <bgj...@gmail.com> wrote:

It would help if I attached the image.

Refer attached.

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[arman_...@icloud.com]

Thanks. I'll give it a try on Monday.

[bgj...@gmail.com]

Hi Prachi,

This didn't work. In one process the HTML tags are causing the process to crash and through a 'Bad State Error (400)', in another much simpler (testing) process it completely ignores everything inside the HTML tags.

The FATHER and SON process is setup as per http://docs.runmyprocess.com/Developer_Guide/Process/Design/Task_Reminder_Email

Is this being caused by passing the entire email body as a variable from the FATHER to the SON process, which looks like it travels through XML?

Is there a work-around or another solution to this?

I've attached a few more screenshots showing the input, output and connector configurations.

Regards,

Ben Jones

[Ghanshyam Mule]

Hello Ben,

I have tried to produce your issue with parent & child process combination & i am able to do it.

1. Firstly i have created parent process & having input variable body & places html content into it.

2. Then created new process named it as child process & add activity as email notification & written body variable into email body section.

3. When i submit process from web interface it executes both process at the end & getting mail with appropriate html contents.

Note:- If you are using Outlook then directly not shown Html content because outlook accepts plain text content. In the mail content you can see i named icon need to click on it  & then you will get an option display as html click on it & you can see your email contents in Html format.

You can refer attached screenshot for more information.

Please feel free contact us for more information.

Thanks & Regards

Ghanshyam 

Regards,

Ben Jones

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[bgj...@gmail.com]

Thanks Ghanshyam. I haven't tried this yet, but reading your solution seems to veer me away from using a connector at all, in which case it becomes a moot point.
I need the process to be sending a reminder to all users every 24 hours for any task that they've yet to complete (as per the RMP guide link I listed in my earlier post).

Is there a way to work this by going through the connector? If not then I'll change the design of my connector and email messages.

Regards,

Ben Jones

[Prachi Chandak]

Hello Ben,

So now the above given solution suits your requirement to set the email content?

And you need some idea to trigger the email once in a day to all user? If this is the case, then you can use timer intermediate event to trigger process in every 24 hour.

Please correct me if I misunderstood your requirement.

Thanks & Regards,

Prachi Chandak

Fujitsu RunMyProcess Support

Regards,

Ben Jones

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[shraddhap...@gmail.com]

Hi Ben

Good day.

We are awaiting for your response.

Thanks & Regards,
Shraddha Pangantiwar
Fujitsu RunMyProcess Support

[shraddhap...@gmail.com]

Hi Ben

Good day.

Could you please confirm if your issue has been clarified?

Awaiting for your response.

[bgj...@gmail.com]

Hi Shraddha,

This can be closed. The solution provided above did not resolve the issue. However I've modified the process to remove the issue altogether.

Regards,

Ben Jones