offline mode message

[Alan]

Hi Team,

Sometimes, Our customer get message like this.

offline mode
a process update has been stored

I know this message mean end user network is offline. and a proceeds is stored in outbox as queue.

But their network is normally online. even if when they logout and login or reboot PC, it still remain.

Could you guide solution in this case?

regards,
alan

[Pankaj Kumar]

Hi Alan,

Kindly gives the steps of this error message so that we can reproduce it.

Also if you refresh the browser, did this error gone or still there. 

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

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[Pankaj Kumar]

Hi Alan,

This error usually come due to slow network connection. by deleting the browser cache this error gone.

you can refer to the previous posts on the same issue.

1. https://groups.google.com/a/runmyprocess.com/forum/?hl=en&fromgroups=#!searchin/supportforum/offline$20mode/supportforum/yrpamdXT3mc/5EIFjGii5mEJ
   
2. https://groups.google.com/a/runmyprocess.com/forum/?hl=en&fromgroups=#!searchin/supportforum/offline$20mode/supportforum/u1wbUx4TUqg/B0KN2e28vx4J
   

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

[al...@wedosoft.net]

Hi Pankaj,

Thanks for your reply. I noticed to our customer what your mention and reference link, and asked feedback even if they clear browser cache, that problem still remain.

Thanks again,

Regards,
Alan.

[Pankaj Kumar]

Hi Alan,

I tried to reproduce the error "Offline error", once the system is online, the process update works fine on chrome. If a process trigger is deferred due to connectivity issue, after system is online, process is triggered. Attached are the reference error screen.

Are you using "chrome" or different browser. If you are using other browser, kindly check this issue on "chrome" also.

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/8327f715-7752-4672-b600-a453651e3f25%40runmyprocess.com.

[al...@wedosoft.net]

Hi Pankaj,

I noticed removing cache guide to our customer. If they still face offline issues, they would ask to me. Our customer users almost use chrome. I guess that removing cache of browser correct way.

Thans Pankaj,

Regards,
Alan.