RESOLVED: Cellular and Landline Phone Service Outages 8/27/2024

[remc...@remc1.org]

Update 3 RESOLVED: Charter Spectrum has informed us the the fiber break has been repaired and services have been restored. Inbound calling should now function properly.

Update 2: Charter Spectrum, one of our voice service providers has confirmed a fiber cut is affecting inbound calling. Charter is working on the issue, however they do not have an estimated time of repair.

Update 1: REMC1 has identified issues with some incoming calls to agencies utilizing REMC1 voice services. Some incoming calls will fail, however outgoing calls will not be affected. 911 calls will also be unaffected. We are reaching out to one of our service providers for more information.

RT Ticket Number: 350921
REMC1 Network service issue
Date/Time started: 8/27/2024 Early AM
Date/time of resolution: 8/27/2024 2:30PM EST

Description: Please be advised that multiple phone service providers throughout the Western portion of the U.P. are experiencing outages today.

Member Impact: REMC1 Voice Customers

Services Impact: REMC1 Voice

Comment: This service issue is known to affect Verizon and Charter Spectrum voice services. More providers may be affected as well. This issue is not specific to REMC1 members. Call routing is affected, meaning that some calls may succeed while others do not. REMC1 is obtaining information from multiple sources so we will update if we hear anything further.
Thank you,
sup...@remc1.net