Not receiving account verification email

[Kepkee Loh]

Hi,

I registered for an account but was unable to log into connectomeDB because I am not receiving the verification email.

Could you help me with this?

Thank you.

Best,

Kep Kee

[Elam, Jennifer]

Hi Kep Kee,

We have been having intermittent problems with the registration process on ConnectomeDB. However, I was just able to register for a new account and did receive a verification email. It may be that something was reset in the system overnight. Could you please try again to register? Reply to this email to confirm or update.

Best,

Jenn

---

From: Kepkee Loh <lohk...@gmail.com>
Sent: Monday, April 28, 2025 4:38 AM
To: HCP-Users <hcp-...@humanconnectome.org>
Subject: [hcp-users] Not receiving account verification email

 

--
You received this message because you are subscribed to the Google Groups "HCP-Users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to hcp-users+...@humanconnectome.org.
To view this discussion visit https://groups.google.com/a/humanconnectome.org/d/msgid/hcp-users/965ea46c-90d9-4f8b-9c9f-8cfeef0ef7a1n%40humanconnectome.org.

 

---

The materials in this message are private and may contain Protected Healthcare Information or other information of a sensitive nature. If you are not the intended recipient, be advised that any unauthorized use, disclosure, copying or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this email in error, please immediately notify the sender via telephone or return mail.

[Kepkee Loh]

Hi Jenn,

I am not able to register again because I had done the registration with the same email address before. It seems like my registration worked because when I logged in, I come to a page asking me to verify my email and that is where I am stuck because I clicked on resend verification email and did not receive anything.

Thank you for your help.

Best,

Kep Kee

You received this message because you are subscribed to a topic in the Google Groups "HCP-Users" group.
To unsubscribe from this topic, visit https://groups.google.com/a/humanconnectome.org/d/topic/hcp-users/AUuL5x7WVvo/unsubscribe.
To unsubscribe from this group and all its topics, send an email to hcp-users+...@humanconnectome.org.
To view this discussion visit https://groups.google.com/a/humanconnectome.org/d/msgid/hcp-users/CH3PR02MB103093D0F76597257132D9A13CC812%40CH3PR02MB10309.namprd02.prod.outlook.com.

[Elam, Jennifer]

Hi Kep Kee,

You may need to use a different username (maybe append "1" on the end of the one you tried to register before). It works to use the same email address so that shouldn't be the problem.

If you find it still doesn't work we can try to get it working off the list.

Best,

Jenn

---

From: Kepkee Loh <lohk...@gmail.com>
Sent: Monday, April 28, 2025 10:20 AM
To: hcp-...@humanconnectome.org <hcp-...@humanconnectome.org>
Subject: Re: [hcp-users] Not receiving account verification email

 

To view this discussion visit https://groups.google.com/a/humanconnectome.org/d/msgid/hcp-users/CAC4cJ41Wb-8W5JCHH4UG-0D0eVgpVU%3DKUtKVUvDCyvUkMdfjTw%40mail.gmail.com.

[Kepkee Loh]

Hi Jenn,

I have just tried to register for a new account using my same email address. The registration seems to be working and I got a screen telling me I will receive a verification email. Again, I am not receiving it for some reason.

Is there another way to do this?

Thank you

Kep Kee

To view this discussion visit https://groups.google.com/a/humanconnectome.org/d/msgid/hcp-users/CH3PR02MB1030940D2DD076042B5ADF59BCC812%40CH3PR02MB10309.namprd02.prod.outlook.com.

[Reid, Erin]

Hello Kep Kee, 

Just in case, have you checked your spam folder?

Sincerely,

Erin

---

From: Kepkee Loh <lohk...@gmail.com>
Sent: Tuesday, April 29, 2025 3:35 AM

To view this discussion visit https://groups.google.com/a/humanconnectome.org/d/msgid/hcp-users/CAC4cJ426z%2BuWuRBCiQ5mu1KzR87_E7%2B%3D2-zoQPbPtOgsfrWdWQ%40mail.gmail.com.

[Kepkee Loh]

Hi Erin,

I just checked it again and there is nothing there as well. 

Best,

Kep Kee

To view this discussion visit https://groups.google.com/a/humanconnectome.org/d/msgid/hcp-users/CO6PR02MB7762E92C61CAB480F335FA0ED9802%40CO6PR02MB7762.namprd02.prod.outlook.com.

[Hodge, Michael]

Kep Kee,

I've verified your kepkee account with e-mail address kep...@nus.edu.sg, so you should be able to log in with that one now.

Regards,

Mike

---

From: Kepkee Loh <lohk...@gmail.com>
Sent: Tuesday, April 29, 2025 6:43 AM

To view this discussion visit https://groups.google.com/a/humanconnectome.org/d/msgid/hcp-users/CAC4cJ430ePJhaT9cpzrDHF7fEZhdm6YrJ%2B7RApDaTLtGVkE3cQ%40mail.gmail.com.

[Kepkee Loh]

Thank you everyone for the great help. I can now access connectomeDB!

Best,

Kep Kee

To view this discussion visit https://groups.google.com/a/humanconnectome.org/d/msgid/hcp-users/DS7PR02MB95261D85379F40B147C34E7CC5802%40DS7PR02MB9526.namprd02.prod.outlook.com.